[Cliff]

Hi, Erin.

Thanks for your thorough message.

HTTP Status 405 is Method Not Allowed, which hasn’t been commonly-reported. If I had to guess, switching your theme would solve it… on that note, here are our recommended troubleshooting s<span style=”font-size: 0.875rem;”>teps:</span>

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Georg.

While we do not provide styling assistance, per our Scope of Support / Terms, you may benefit from trying this:

https://gist.github.com/cliffordp/13c7a2e3f91158d5c9d0fca075b121fb

Please let me know if this helps you.

[Cliff]

Hi, Ben.

It sounds like you’re interested in using our Global Stock feature: https://theeventscalendar.com/knowledgebase/making-tickets/#global-stock

Please let me know how this goes for you.

[Cliff]

Thanks so much. I’ll pass this along to our developers and leave this thread here in case it can help others in the future.

Thank you.

[Cliff]

Hi. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

You might try re-saving Permalinks.

Or maybe try changing the slug from “kalender” back to the default “events” (and then re-save Permalinks again) and see if it works.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Jeremy. That “date, time, time, date” layout is the way it’s designed.

Regarding the issue of not being able to add new events (or not able to add at the correct date and/or time), this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Walster.

The This Week shortcode just runs the This Week widget.

You might just be able to hide those days with this CSS code:

.tribe-this-week-events-widget .tribe-this-week-widget-day-0,
.tribe-this-week-events-widget .tribe-this-week-widget-day-6 {
display: none;
}

If that’s not sufficient for your needs, you could customize the This Week widget’s template / content output via our Themer’s Guide.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi Albert and Gergana.

Thanks for your detailed report here.

Gergana, please create your own separate ticket detailing your individual issue (even if it is the same, it’ll allow us to handle each user’s issue separately).

Albert (and Gergana in your own thread), please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while in the Follow-Up Emails pages you are having issues with or any other of your site’s pages relevant to this ticket.

[Cliff]

Hi, Matthew.

Sorry for the delay getting back to you. I see that link working now. Did you figure out the issue?

[Cliff]

Thanks, Tristan. All those settings look good, and I see the map area on your event page (although not loaded correctly).

I saw many console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.) Please resolve those.

[Cliff]

This reply is private.

[Cliff]

Here’s a 2.5 minute video of me reproducing the issue you described: https://cl.ly/0F2A2K283I2t

At the end, it shows that Themenfelder and the other Autocomplete field types get set to something even though I never clicked to those other fields, which is what causes zero results to actually (probably) be true, in which case the bug would be these Autocomplete fields getting set to something.

I haven’t been able to reproduce this issue at our demo site: http://wpshindig.com/events/. Please let me know if you are able to.

Also, you might try changing your Autocomplete fields to a different type (like Dropdown) and see if that resolves the issue on your specific site.

Please let me know how this goes for you.

[Cliff]

This might apply to the first item in what you sent in your initial message: https://dev.mysql.com/doc/refman/5.7/en/packet-too-large.html

It’s something your web host might need to help you with.

The second item in your initial message was an incomplete SQL query that I didn’t see anything specifically wrong with but can’t really advise on because it is incomplete.

The solution, really, is to move to a more powerful server or use Event Aggregator because we provide the powerful server for you.

I hope this helps explain things a bit better.

[Cliff]

Odd… I haven’t heard of that happening before; sorry you had this frustration happen. I’m glad you figured out a way around it. Thanks for letting me know.

Have a great week.

[Cliff]

Thanks for all the details, Gregg.

Yes, our templates support pagination. There is a setting at wp-admin > Events > Settings > General tab > “Number of events to show per page”

Please correct me if I’m wrong, but might this be the issue?

1. Create many events in the future (enough to have 5+ pages worth)
2. As events expire, do not create many new future events (so there might be 2 pages of past events but only 3 pages of future events)
3. Then Google previously found results at pages 4 and 5 but now those “pages” do not exist and instead there are more pages available in the Past Events instead of the Upcoming Events pagination.

If you have a fairly steady rate of creating new future events as events expire, I’d guess what I outlined above wouldn’t be applicable.

Let me know your thoughts.

[Author]

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