Max Attendees & Sold Out

[Ben]

1. We have a dummy event here http://gswa.dev1-redsequoia.com/event/breakfast-briefing-build-rain-garden/

We want to be able to show a max number of attendees allowed, not for individual tickets.

is this possible?

2. When the entire event is sold out, not just a specific ticket type, is there a way to put a note on the screen that says the following:
“This event is currently sold out. Please contact ……”

[Cliff]

Hi, Ben.

It sounds like you’re interested in using our Global Stock feature: https://theeventscalendar.com/knowledgebase/making-tickets/#global-stock

Please let me know how this goes for you.

[Ben]

Cliff,

I set up a test ticket at $1, and a global stock of 2. I ordered two, I checked out and then refreshed the event page.
http://gswa.dev1-redsequoia.com/event/breakfast-briefing-build-rain-garden/

It still says 2 available on the front end.

On the backend it says ‘2 Sold (2 Remaining, 2 Awaiting Review)’ http://prntscr.com/ehhod8

Then if I go in to WooCommerce Orders and approve of the orders / change status to Completed, I STILL see 2 available on the front end.

That’s the current status of this test ticket. http://prntscr.com/ehho8y

1) It doesn’t seem to be subtracting the orders in progress on the front end
2) I still need to know how to get a message on the screen when the orders are all sold out that says “This event is currently sold out. Please contact ……”

• This reply was modified 9 years, 2 months ago by Ben.

[Cliff]

Thanks for all those details. Please share a screenshot of where the Global Stock is set for this event’s tickets, and a screenshot of your Attendees Report table for this event.

Thank you.

[Ben]

Cliff, I sent links to screenshots above, Here is a full screenshot of the event on the backend and the attendees report.

[Cliff]

Please watch this short video and then send me screenshots of each of your tickets’ Global Stock Mode (like shown in the video): https://cl.ly/1G1B451s441K

[Ben]

I think this is resolved. I was editing an already published event and it was not behaving correctly. but when I created a new event awoth a max of 2 events and then purchased those two events I got a SOLD OUT note on the page.

Now, if I have 3 ticket types like this event http://gswa.dev1-redsequoia.com/event/taste-nature-party/
and a global cap of 100 and the tickets are sold like 25 for the first, 50 for the 2nd and 25 for the 3rd, will it say SOLD OUT next to each item? (this is not global but cap sales)

Client wants us to add language on the page if entire event is sold out, but will this be on each ticket type line?

[Cliff]

Ben, I’m glad to hear that.

You’ll want to make sure and do some trial and error testing for your specific situation.

The functions in these files may be helpful for any of your customizations:

• /wp-content/plugins/event-tickets/src/template-tags/tickets.php
• /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Global_Stock.php

Please let me know if you have any follow-up questions on this topic.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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