[Cliff]

Yeah, definitely sucks. Sorry this happened.

Besides Permalinks, my best guess is that some other plugin/setting might be affecting the rewriting of URLs (one of these two plugins might help). I also see you’re running this in multisite and have MU plugins, which can sometimes be harder to debug because of forgetting they’re running (there is no Deactivate UI to temporarily disable them).

If you can’t discover the issue with that information… I’m guessing this isn’t what you want to hear (because you finally got your site setup for launch) but we recommend following these troubleshooting steps when an issue like this (an issue not affecting other users) happens on your own site:

Please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions:

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please re-share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

1)

I’m pretty sure the issue with the QR code is that the Gmail servers cannot load your locally-hosted file and that if you moved your site from localhost to a publicly-accessible web server, the emails would load the QR code image correctly.

2)

From your screenshot, I do see the %%%-4 ticket number, which is odd.

Could you please provide me the database export for this post and its postmeta from the database?

Also, is it correct that your site’s language should be set to English? I ask because of this event’s title being in another language.

[Cliff]

Hi, Greg.

The pull request that fixed this issue as of version 4.4.3 is here: https://github.com/moderntribe/the-events-calendar/pull/1296/commits

Which are the latest commits for this file overall, as seen here: https://github.com/moderntribe/the-events-calendar/commits/develop/src/resources/css/tribe-events-full.css

I see the link you provided is using Avada theme. They customize our plugin’s default layout and therefore they should be accounting for all the necessary styling tweaks.

I see the Tribe Full style’s 58% width rule is applying to your Venue map. You should report this to their support to handle.

I’m also going to close this thread to new replies, since it was originally Jens’. However you may open your own new thread if you have a question about this or something else.

Thanks!

[Cliff]

Hi, Nick.

I’m sorry but I’m not fully understanding the situation you’re describing.

Regardless, I see you’re not on the latest versions of our plugins.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please share step-by-step instructions for me to try to recreate this issue.

If you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is.

[Cliff]

Thanks so much for your account of things. I’ve passed it along to our developers. It’s been an elusive issue for us to try to recreate. Thanks for your patience and understanding as they continue their efforts here.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Thanks so much for your account of things. I’ve passed it along to our developers. It’s been an elusive issue for us to try to recreate. Thanks for your patience and understanding as they continue their efforts here.

[Cliff]

Hi, Patty.

Thanks so much for this detailed report.

Could you please specify how/when you’re able to recreate this issue? For example, is it when you initially create a new recurring event via wp-admin or Community Events form or maybe some other action?

[Cliff]

Hi, Jeanne.

If you specify what colors/borders/customizations you’d like to have for your button, I might be able to help provide you some CSS.

Please let me know how I can help here.

[Cliff]

I’m glad you got a solution! Have a great weekend.

[Cliff]

Filter Bar works with the core/free plugin but is enhanced if you also have the PRO add-on.

None of our add-ons include each other, although we do sell them together in discounted Product Bundles.

I suggest you buy and install Filter Bar, deactivate PRO, see if it does what you want, activate PRO, see if it does anything extra you’d like to keep, and if not then request the refund for PRO.

FYI: one of the big benefits of Filter Bar + PRO is that it supports PRO’s Additional Fields.

Please let me know how things go for you.

[Cliff]

Thanks so much for all that information.

Regarding stock counts, a core philosophy of WooCommerce is that manual order changes require manual inventory changes. My best advice there is to re-read this, let it sink in, and never forget it. It’s the WooCommerce way, not specific to Event Tickets Plus.

Regarding no option to view created tickets, are you saying the WordPress user who created the event and tickets via Community Events form later goes to their List of Events and clicks to edit this event and the tickets are not appearing for them? Or maybe you’re saying the place to enter their PayPal email address is missing?

If you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is.

[Cliff]

Eventbrite obviously gets updated because it’s the system that actually handles the ticket transaction, but there’s not something built-in that would update your membership plugin.

While there may be some API call that could be intercepted by some custom code, such an integration would be outside of our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

[Cliff]

Jimmy, I’m sorry this took much of your time, but I’m glad you’re all sorted now. Thanks for the updates. Have a good weekend.

[Cliff]

I’m glad you’re all sorted now. Thanks for letting me know 🙂

[Cliff]

Our PRO Additional Fields functionality looks like this: https://cl.ly/2W0w2p3k0m2F

There is a URL field to manually enter a link.

As far as adding something custom to the Filter Bar, I think looking into the tribe_events_filter_create_additional_field_filter filter is a good place to start. It’s in this file: /wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Additional_Fields/Manager.php

Please let me know if you have any follow-up questions on this topic.

[Author]

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