Events Tickets is not showing assistant info

[Gabriel]

Hello,

I have an event with 4 kind of tickets and all of them with required “Assistant Information”.
My situation: The 4th Ticket has the required info as you can see in attached image: TicketsUI.png

The data about this ticket is in the Database as you can see in: TicketsDB.png

But in the Assitent page none of the 4th ticket is showing as you can see in the attached image: TicketsReport.png

What I need to do so this page shows me the assitant info of the 4th ticket?

Thanks!

[Cliff]

Hi, Gabriel.

This looks very similar to a bug we’ve been trying to track down but haven’t been able to reproduce.

I don’t know of any others who have provided the info in the db like you did, so I’d assume that’s of interest to our developers.

I’ve brought this thread to their attention and asked if there are any thoughts about it.

Please have patience as we discuss and then we’ll get back to you.

Thank you.

[Cliff]

Thanks so much for your account of things. I’ve passed it along to our developers. It’s been an elusive issue for us to try to recreate. Thanks for your patience and understanding as they continue their efforts here.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Nico]

Hi there!

Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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