[Cliff]

Hi, Joerg. Thanks for your interest in our plugin suite.

Our Event Aggregator has different license levels for the number of imports to run, not the number of events to be imported.

For example, 3 iCal URLs, each with 100 events, would count as 3 of your allowed imports per day, not as 300.

The predecessor(s) to Event Aggregator (EA) were plugins that ran on each customer’s web server, which was cause for quite a few issues due to poor performance hosting. EA’s code is actually built in to the free/core The Events Calendar plugin (you just input your license key to activate its functionality), and the actual processing (e.g. fetching events from an iCal URL) is now handled by our site. So it’s sort of a SaaS product, actually. To answer your question, yes, it’s a highly-performant server setup.

EA allows you to set a category upon import, but it also imports/creates the categories that an event already has from the iCal event.

We just recently released support for read-only in the REST API. Therefore, at this time, there’s not currently support to “write” via the REST API, but it is expected eventually.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Chris. Sorry for your frustration.

You can see all your support threads at https://theeventscalendar.com/support/forums/users/csgaraglino/support/topics/

 

If you’re not receiving email notifications from our forum replies, please make sure the address in your My Account page is accurate.

Regarding the issues you’re experiencing with the widget, I didn’t see it in use at the URL you shared when creating this forum thread.

Could you please provide a URL for me to see it in use at?

And here’s a video demonstration of my testing site with Twenty Sixteen theme: https://cl.ly/2C0o261c3C23

I tried to be as thorough as possible and couldn’t reproduce any of the issues you shared here, assuming I fully understood them.

Looking forward to your reply.

[Cliff]

Hi, Vitaly. Please reference our Themer’s Guide to learn how to begin customizing this file: /wp-content/plugins/events-calendar-pro/src/views/pro/modules/meta/additional-fields.php

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Edgar. Yes, this is a public forum.

If you have general purchase questions, we’d prefer to answer them here. However, if you have private information to share, you may choose to email  (make sure to link to this thread)

FYI: we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

[Cliff]

Hi, Bradley. Sorry for the delay getting back to you, and thanks for your interest in our plugin suite.

You’re in the right place to ask such questions.

What did you have in mind?

By the way, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

[Cliff]

Hi, Sven.

Thanks for the detailed report.

As a point of accuracy, TEC v4.5.0.2 loads Select2 v3.5.2

The current version of Select2 is v4.0.3, which is what WooCommerce version 3.0.5 is loading.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

To fix your issue with WooCommerce, please share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening so I can see if I can replicate the issue on my testing site.

[Cliff]

Hi, Marianne. Sorry you’re experiencing this.

Would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening here?

[Cliff]

Hi, Gregory.

Thanks for your interest in our plugin suite.

Yes, Events Calendar PRO adds this functionality.

You can see some examples from our demo site:

• http://wpshindig.com/venue/green-dragon-bistro-brew-pub/
• http://wpshindig.com/organizer/graham-robertson/

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please re-share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Thanks for that detailed question.

I can’t definitively tell you because I don’t know what your variables are set to, but here are a few thoughts:

• maybe change $event_start_date to date( $event_start_date )
• if that doesn’t work, maybe hardcode it to date( ‘2017-05-01’ ) just to see if it’s working as expected
• make sure $venue is an integer (post ID of a Venue post type)

It could also help to reference the function itself, including it’s documentation: https://github.com/moderntribe/the-events-calendar/blob/4.5.1/src/functions/template-tags/general.php#L183-L219

Please let me know how this goes for you.

[Cliff]

Sorry, I missed that.

Our tickets get sent via wp_mail() or WooCommerce’s email code. Therefore, if your tickets are being delivered inconsistently, you might need to install an SMTP plugin: https://wordpress.org/plugins/search.php?q=smtp (none are supported or guaranteed by us)

To be clear, this isn’t an issue specific to our plugin; email deliverability is an issue at the WordPress-level of your site or possibly even at the domain-level or IP address (if associated with SPAM, accurately or not).

Please let us know if you find out what solution worked for you.

Thanks!

[Cliff]

Sounds good!

[Cliff]

This reply is private.

[Cliff]

Hi, Huiwen. Sorry you’re experiencing this.

We’ve helped numerous customers who are using it in live mode.

PayPal states their sandbox works just like their live mode, but their live mode requires their approval for it to work.

If you have PayPal’s approval for live mode and are unsuccessful getting it or sandbox mode to work, please let us know more specifics so we can help.

If you do, please implement this snippet and share the log’s content once populated:

https://gist.github.com/cliffordp/aa9a01c1935e2b2c0b3c5ee788416fdf

[Cliff]

Here’s a short video of me trying to replicate the issue on my testing site: https://cl.ly/372t2U0k1G2J

When I tried the same at the URL you shared, I noticed this confirmation doesn’t get displayed on your site. Also, even before that point, the styling of the datepicker is different (feels misaligned) on your site. I found the .tribe-row-delete-dialog pop-up shows up in the Inspector, but it’s not appearing on-screen.

Please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this and the misaligned datepicker.

Please let me know how this goes for you.

[Author]

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