Can someone please respond to my 2 tickets please!

[Adam]

Hi

I have 2 tickets with you – one was closed and is being handled via email / contact us.

I have posted updates and tried via contact us multiple times over the last month or so to both and not had a single response to either of them (even just saying we’re still on the case is fine, but total silence is very frustrating).

They are:

A deleted Ticket can still be checked in?

and

HOW TO: Display Extra Meta Data For Ticketed Events on a Woocommerce Shop Page

Re the open one, I’m just looking for an ETA (whenever that is). Re the “closed” one, an article I wrote to help (hopefully) Woo users get more from the Tickets Plus plugin – what is the next step? You asked me to send a link to Word version (as the one I added directly to the forum rendered badly), which I did the next day – that was back in March! If you don’t want to run with it, then fine – just say so please.

[Cliff]

Hi, Adam.

Sorry for the frustration.

1)

I posted an update to that thread. We do not provide ETAs, but I did bring it up to our developers’ attention again.

2)

I searched our  email and didn’t see any email from you. Please re-send the email that Caroline requested you send from that last reply.

===

If you do not need further assistance here, it will get closed eventually. Threads get Closed automatically after a couple weeks of inactivity.

Thank you!

[Adam]

Ok thanks for the reply.

Re 1 – understood.

Re 2 – I was told to email [email protected] which I did at least 3 times. This is different to the email you suggest. So I will try that instead. Failing that I’ll add it hear as a private reply.

Thanks

[Cliff]

Thanks for your detailed reply.

I’m not sure what that email address is — maybe it’s the “reply to forum threads via email” address… but yes, send to the email I provided in that other thread please.

Feel free to post the full email here in a Private Reply if you haven’t heard back within 2 business days.

[Adam]

Will do.

(Sent the email to the address you gave a few hours back)

So yes, I’ll do the private thing if I don’t hear.

[Cliff]

Sounds good!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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