New Order Confirmation

[Suzie]

Hello,

I submitted a test order and did not receive a new order confirmation email in my inbox. Additionally, when I completed the order through WooCommerce I never received a completed email. I did receive a ticket email, however.

Can someone assist?

[Cliff]

Hi, Suzie. Sorry you’re experiencing this.

I’m guessing you will need to go to wp-admin > WooCommerce > Orders and mark this order as “Complete”

Please let me know how this goes for you.

[Suzie]

Cliff, I mentioned I did that.

[Cliff]

Sorry, I missed that.

Our tickets get sent via wp_mail() or WooCommerce’s email code. Therefore, if your tickets are being delivered inconsistently, you might need to install an SMTP plugin: https://wordpress.org/plugins/search.php?q=smtp (none are supported or guaranteed by us)

To be clear, this isn’t an issue specific to our plugin; email deliverability is an issue at the WordPress-level of your site or possibly even at the domain-level or IP address (if associated with SPAM, accurately or not).

Please let us know if you find out what solution worked for you.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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