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Hi, Amy. Sorry you’re experiencing such frustrations.
To clarify your licenses: you have a Business level license for both Community Events and Events Calendar PRO. The Business level license allows activation on up to three sites, not just two. Just a heads up, in case you needed another license somewhere else. You can reference https://theeventscalendar.com/license-keys/ to see all your license activations and unused spots.
To the issues you brought up, all these sound like JavaScript issues, most of which would likely appear in your browser’s JavaScript console. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Please also enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).
If you can’t figure out how to resolve the JavaScript and WP_DEBUG errors that you may find, please Allow Anonymous Submissions or provide me a login to your site so I can test out your Community Events form myself.
Hi, Samantha.
I don’t think there’d be a way to do this “live” (Ajax) but you might be able to reference https://theeventscalendar.com/knowledgebase/required-fields-for-events-submission-form/ to keep an event from being created according to your “check first” rules… not the perfect user experience (if they spent time inputting the event just to find out it’s not allowed and they don’t have a backup date picked at this moment), but technically possible I think.
If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.
Hi, Guy. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.
We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.
If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.
Thank you for your understanding and thank you for using our plugins.
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Possibly helpful information:
The relevant bit of code is at https://github.com/moderntribe/the-events-calendar/blob/4.6.1/src/Tribe/Query.php#L176-L195
You could leverage that tribe_events_pre_get_posts action hook if you want to customize it in some way via code.
If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.
Other references:
- Our plugins’ feature requests forum
- Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
- Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)
Hi.
I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8088102-add-the-ability-to-import-csv-files-via-a-web-addr
Please reference the staff response there, but also feel free to still add your vote.
Please let me know if you have any follow-up questions on this topic.
Hi, Charles.
I found a console error at your site when using one of those two Community Events drop downs:
Failed to load https://www.bangorbuzz.com/wp-admin/admin-ajax.php: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘https://bangorbuzz.com’ is therefore not allowed access.
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)
I believe the issue is that one has the www. and one does not.
I haven’t seen this issue before, and I’m unsure how the Origin does not have the www. since both your Home URL and Site URL have both https and www.
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You might ask your web host for assistance. If you don’t want to or they’re not helpful… since this isn’t currently a known issue… I suggest following these generally-recommended troubleshooting steps:
There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
- Downloads / Version Numbers
- License Keys
- TEC Automatic Updates
- or TEC Manual Updates
- WordPress core updates
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.
Of course, we always recommend restorable database and file backups before modifying anything on your site.
If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).
Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.
Let us know what you find out.
Thanks.
So it looks to me like your report shows 16 sold and 13 complete… but I counted 16 sold and only 12 complete. Do you agree?
I don’t see anything odd about the 2 EDD tickets that you created.
We have seen issues in the past where counts get inaccurate, but I believe all those have been fixed.
Are you experiencing miscounts with other events as well?
Was this event created a while ago, possibly already had an incorrect count going, did one or more updates for Event Tickets and/or Event Tickets Plus, and then the correct counting going forward inherited the incorrect existing count from before doing the plugin updates?
Ty, having the license key entered (and your site registered at https://theeventscalendar.com/license-keys/) is not necessary to run the plugins.
Therefore, you can safely remove all license keys from your live site and use them solely on your dev site. (The one exception to this rule is to not remove an Event Aggregator license key from a live site, but you don’t have that add-on at this time.)
I hope this clears things up. Let me know if it doesn’t.
Hi, Linh.
1)
All of our plugins are moving toward this type of input for multi-select options because it offers a superior user experience–they can type (autocomplete) or select multiple just like checkboxes (just click once in the search box and wait for the list of options to appear).
The taxonomy.php file code snippet shared in that other forum thread isn’t based on the latest version of Community Events taxonomy.php file (you can see the diff here: https://www.diffchecker.com/x9e4X3ci), but I tested it and it doesn’t work correctly.
I’d recommend embracing the multi-select option field type (if you’re curious, it’s the Select2 library).
After giving it another look and playing with it a bit yourself, please let me know your feedback on this suggestion.
2)
Please reference our Themer’s Guide to customize a copy of /wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php
You can comment out (or just delete) the tribe_get_template_part() lines you don’t want used, such as the one that mentions post_tag and the community/modules/cost one.
Sorry I’m still not 100% clear on what you’re wanting… what about making the event you want at the top a Sticky event — possibly a Featured Event (https://theeventscalendar.com/knowledgebase/featured-events/)?
If this still isn’t helpful to you, please share a screen capture video with audio commentary to clarify your request for me.
Thank you.
Our PRO add-on enables the Week View (demo: http://wpshindig.com/events/week/)
Will that work for you?
And this snippet might be a start for you adding some printer-friendly styling:
https://gist.github.com/cliffordp/edec7dff1e2d92333682759d0b8de7de
Please let me know how things go for you.
