Two sites, community events doesn't work

[Amy]

We have two licenses for community events on two related websites. Neither works. We have given up on one and are frustrated with the other. We have turned off plugins but “schedule multiple events,” “venue,” and “organizer” selectors are not working. Our plugins are up-to-date.

When you click in the date box, no calendar shows up. https://prnt.sc/gt9onx
When you click “add another organizer,” it scrolls to the top of the page.
When you click “schedule multiple events,” the page refreshes and all your inputted info is gone.
When you click “organizer,” it scrolls to the top of the page.

These are two WordPress websites built on Bootstrap and don’t use unusual plugins at all.
We don’t know what else to do. Can anyone help us?

[Cliff]

Hi, Amy. Sorry you’re experiencing such frustrations.

To clarify your licenses: you have a Business level license for both Community Events and Events Calendar PRO. The Business level license allows activation on up to three sites, not just two. Just a heads up, in case you needed another license somewhere else. You can reference https://theeventscalendar.com/license-keys/ to see all your license activations and unused spots.

To the issues you brought up, all these sound like JavaScript issues, most of which would likely appear in your browser’s JavaScript console. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Please also enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If you can’t figure out how to resolve the JavaScript and WP_DEBUG errors that you may find, please Allow Anonymous Submissions or provide me a login to your site so I can test out your Community Events form myself.

[Amy]

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[Cliff]

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[Amy]

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[Cliff]

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[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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