[Cliff]

Hi, Chan. Community Tickets isn’t really an option for anyone who doesn’t already have a functioning PayPal Adaptive Payments account, as they’ve shut down new signups many months ago.

Therefore, you might want to use the latest versions of our plugins, but Community Tickets really isn’t an option at all.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. Thanks for the screenshot. Please link me to the event and also send me a screenshot of the event’s wp-admin event edit screen.

[Cliff]

Hi, Mark. Thanks for your interest in our plugin suite.

I’d say the filtering is doable. Please reference https://theeventscalendar.com/knowledgebase/configuring-filter-bar/ and our demo site: https://wpshindig.com/events/

Regarding a table view, that’s not something we offer but this third-party (not supported by us) option exists: https://barn2.co.uk/events-calendar-table-list/ — I’m unsure if it works with Filter Bar.

For CSV imports, please refer to https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Kit. Thanks for your interest in our plugin suite.

We do not provide a “bookings” solution. The closest thing we have–in concept–is tickets for recurring events… however, this functionality does not currently exist but is on our long-term roadmap.

Our ticketing product also doesn’t currently support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Please let me know if you have any follow-up questions on this topic.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Jae. Thanks for your interest in our plugin suite. I’m glad you like them so far 🙂

Our Community Events (CE) plugin is the right add-on for what you’re needing.

We have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Our plugins don’t deactivate or delete their data if you don’t renew, but you would lose access to future updates and our support for paid customers. For reference: our Scope of Support & Terms.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Cy. You posted in the Pre-Sales area of our Help Desk from a user account that doesn’t have any purchases associated with it (or accidentally if you forgot to login first).

If you do have a paid account login with at least one current license, please login to that account and then post in one of the paid forums.

If you don’t have a paid account login, I’m afraid we’re not equipped to provide technical support for current plugin users here in the Pre-Sales area. If you’re using one of our free plugins, such as The Events Calendar or Event Tickets, you can request assistance on their respective WordPres.org Support Forums (we do not provide technical support for users there, either–only via our paid forums).

Possibly helpful references:

• https://theeventscalendar.com/support/forums/topic/how-does-scanning-app-determine-the-event/ (the screenshots at the Google Play Store might give you answers to your questions)
• Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
• Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)

Thank you for your understanding and thank you for using our plugins.

[Cliff]

Hi, Annelies. Thanks for your interest in our plugin suite.

I’ll try to answer all your questions. Let me know if I missed any.

1. Divi works fine with our plugins. We even have https://theeventscalendar.com/extensions/elegant-themes-divi-compatibility/
2. For event colors, The Events Calendar Category Colors exists but is a third-party plugin, not endorsed or supported by us.
3. For ticketing, we have Event Tickets, a free plugin that has a paid upgrade available.
4. We do not integrate with Gravity Forms, but they offer an example that is possible: https://docs.gravityforms.com/gform_after_submission/#7-create-an-events-calendar-plugin-event — for front-end form submissions, we offer the paid Community Events (CE) add-on.
5. We have many language translations available.

We have this information regarding translations:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)
• How to Override Plugin Language Files (custom language files on your own site)
• Customizing/Changing any bit of text (actual code snippet is at the very bottom) — or using the Say what? plugin (third-party, not guaranteed or supported by us) might be easier to setup and use to do the same thing as our provided code snippet

Depending on your needs, you could use our free The Events Calendar and Event Tickets plugins. If you need additional functionality, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

We also have a nonprofit program available, if that might apply to you: https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. I’m unsure which part of your site should have text in white: https://cl.ly/81bd2b5a911c

Would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening here?

[Cliff]

Hi. Please review https://yoast.com/duplicate-content/ and https://moz.com/learn/seo/duplicate-content and let me know which route you’d suggest is the best for your situation. I might be able to help toward that end once you let me know.

[Cliff]

Events displaying out of order isn’t currently a known issue so it could be that your theme or another plugin is affecting things. I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi, Tan. We don’t provide support for upgrading your version of PHP because it’s something your web host would need to assist with — or you would need to switch hosts. Please reference https://wordpress.org/about/requirements/ for more information.

[Cliff]

Hi, Dylan. You could use the tribe_ical_feed_item filter:

• https://github.com/moderntribe/the-events-calendar/blob/4.6.22.1/src/Tribe/iCal.php#L402
• https://gist.github.com/search?utf8=%E2%9C%93&q=tribe_ical_feed_item

Please let me know how this goes for you.

[Cliff]

Hi, Jaime. You could use one of our plugin’s widgets or shortcodes other than the tribe_events shortcode.

Please let me know how this goes for you.

[Cliff]

Hi. Instead of using new WP_Query, please use tribe_get_events() instead: https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

Please let me know how this goes for you.

[Cliff]

I figured it out… the situation is only applicable to Week View and therefore it’s disallowing you from selecting anything but the first day of each week… since it’s Week View.

Here’s a short video comparing your site to our demo site to a site running Twenty Seventeen: https://cl.ly/3ad8f239529f

And here’s a screenshot showing the HTML for the disabled days of the week: https://cl.ly/859b84af1779

Please adjust your CSS to account for disabled days and let us know how that goes.

[Author]

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