how does scanning app determine the event?

[Cy Starkman]

Hi,

Our developer has implemented the events calender pro, community events and tickets plus with community tickets.

The scanning app works fast but how do we prevent a ticket purchased for any event being scanned at one event?

Examples
– an usused ticket from one event being scanned at another
– two events on the same day

Obviously we can physically assess each ticket before scanning, but does it have some kind of inteligence?

We have 30+ ticketed events in the next month, plus there are community events. with one api key, and no documentation on the validation steps we are not feeling overly confident in the process.

Perhaps you could add the response to your knowledge base, it must be a common question. Though I cannot find it asked.

[Cliff]

Hi, Cy. You posted in the Pre-Sales area of our Help Desk from a user account that doesn’t have any purchases associated with it (or accidentally if you forgot to login first).

If you do have a paid account login with at least one current license, please login to that account and then post in one of the paid forums.

If you don’t have a paid account login, I’m afraid we’re not equipped to provide technical support for current plugin users here in the Pre-Sales area. If you’re using one of our free plugins, such as The Events Calendar or Event Tickets, you can request assistance on their respective WordPres.org Support Forums (we do not provide technical support for users there, either–only via our paid forums).

Possibly helpful references:

• https://theeventscalendar.com/support/forums/topic/how-does-scanning-app-determine-the-event/ (the screenshots at the Google Play Store might give you answers to your questions)
• Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
• Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)

Thank you for your understanding and thank you for using our plugins.

[Author]

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