Cliff

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Viewing 15 posts - 181 through 195 (of 10,686 total)
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  • in reply to: Check-in method? #1613786
    Cliff
    Member

    Hi, Don. Our free Event Tickets (ET) plugin provides RSVP functionality but our Event Tickets Plus (ET+) upgrade is required to check-in these users, such as with a QR code on each of their tickets (to be scanned at the door to confirm whom showed and whom didn’t).

    There’s also a “Check In” button next to each attendee in the wp-admin Attendee Report screen… so someone could RSVP to your event and it would send them the free ticket (just the way it is but the email could be disabled), and then you could have your own computer there at the check-in desk and just click the Check In button without them bringing a ticket.

    So I’d give the free Event Tickets plugin a run-through. Then, let me know if you have any follow-up questions.

    in reply to: Short code for Add an Event? #1613785
    Cliff
    Member

    Hi, Dan. I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/4959305-shortcode-for-community-events

    Please do add your vote there.

    This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

    Thank you.

    in reply to: Eliminating the drop down Organizer menu #1613783
    Cliff
    Member

    Hi. I understand the UX isn’t perfect, but it’s not possible to change it to a text box because then the logic connected to it would not allow selecting an existing Organizer. Additionally, the form input needs to connect to the Organizers post type to fully work instead of just a text field within the Event’s information. In other words, it’s linking 2 post types (Events and Organizers).

    Some site administrators think they want to disallow selecting an existing Organizer, but that can lead to many duplicates if the same user adds multiple events.

    Similar story for Venues.

    Please let me know if you have any follow-up questions on this topic.

    in reply to: Importing from other websites using Event Aggregator #1613781
    Cliff
    Member

    Hi, Regina. Thanks for your interest in our plugin suite.

    First off, make sure you’re allowed to display their information/images/content… if you are, then you should be good-to-go with Event Aggregator (EA)

    Here’s a video I made for you to be able to get the iCalendar export from an embedded Google Calendar, like the first link you sent me: https://cl.ly/9f353aa4d1cf — the format is

    https://calendar.google.com/calendar/ical/XXX%40gmail.com/public/basic.ics

    which you could discover from your own Google Calendar’s settings… replace the “XXX” part of that link with the Google Calendar user’s Gmail address.

    For the second source you shared, there is no “export events” or “add to your calendar” option there, so you would need to contact them directly. There might be iCalendar export available already, just that they don’t publish the link online (possibly so others can’t easily obtain it).

    These two articles are a good reference for getting started with EA:

    Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

    I hope this info helps. Let me know if you have any follow-up questions.

    in reply to: Browser errors after TEC Pro update to 4.431 #1613774
    Cliff
    Member

    Hi, Peter. Sorry to hear you’re experiencing this.

    I’m unsure of any other of our customers using that menu plugin so could you please deactivate all other plugins besides that one and our plugins (and also switch to Twenty Seventeen theme) so that you can confirm it is a direct conflict with just that plugin?

    If it is, please link me to that plugin’s WordPress.org listing (or wherever it is available), and I’ll see if I can replicate the issue on my own site.

    Also, whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue.

    Thank you.

    in reply to: Let guests pay before they can publish their event #1613759
    Cliff
    Member

    Hi, Lord. Thanks for your interest in our plugin suite.

    I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3762678-charge-for-event-submission-and-premium-featured-e

    Please do add your vote there. We are currently in progress on this one (likely to be released in September or October… but we don’t guarantee release dates), to be released as an Extension.

    Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

    I hope this info helps. Let me know if you have any follow-up questions.

    in reply to: Unable to process this import #1613754
    Cliff
    Member

    Your previous reply mentioned a PDF, but it didn’t come through. Attachments do not come through via email replies; sorry if this is what happened.

    Please share a link to the PDF (such as Dropbox or Google Drive).

    I’m glad to hear you’re experienced! The imports actually run on our SaaS server (mostly to overcome issues with all the various server setups out there, since digesting all the imports is very resource-intensive) so the issue could be on our server’s side.

    However, I would need the URL you are trying to import so I can try to replicate the issue myself.

    There is a recently-discovered issue with importing from Eventbrite via Event Aggregator. And another recent one about a new way we are doing processing on your server, which we’ve discovered isn’t working for everyone’s setup. You can install this plugin to see if it might be a fix for this second known issue (not for the Eventbrite issue): https://cl.ly/a335fe7a1a88

    Please let me know what you find out.

    in reply to: URL needed from retired plug-in iCal Importer #1613746
    Cliff
    Member

    First, make sure to fully delete that scheduled import job. You’ll want to set it up fresh after completing your deleting.

    Increasing 20 at a time is possible by choosing “Screen Options” in the top-right corner of any post listing in wp-admin (Posts, Pages, Events, etc)

    Change it from the default 20 to 100. If you change it to too high a number, like 500, selecting all and deleting will likely time out on your site… in which case you’d know to refresh the post listing page and change it to a lower number… usually 100 is okay on all server setups.

    Make sure to empty the trash before setting up the import again… and make sure to select a date in the past for your new import job, or else it will import from today-forward.

    Cliff
    Member

    Glad to hear and thanks for letting us know.

    in reply to: Unable to process this import #1612702
    Cliff
    Member

    Hi. Thanks for your effort here.

    I looked up the import history for your Event Aggregator license key starting with “0d81c2b”. That Event Aggregator key does not have any recent imports associated with it (which would match not having done an import since August 6).

    Is this the license key entered into your site? Did you enter it into your staging site and try the import there as well? I ask because I only see one site currently registered to this license key.

    Finally, what is the URL you are importing?

     

    in reply to: Turning on Auto Renew #1612375
    Cliff
    Member

    This reply is private.

    in reply to: ical export options #1612358
    Cliff
    Member

    Yes. That’s a great use case for using this hook.

    Here’s one of the code snippets from the gist search link I shared in my initial reply that might do something very similar to what you’re wanting:

    https://gist.github.com/afragen/2599350

    Note that it’s it’s from 6 years ago and is using a now-deprecated function; tribe_get_custom_fields() should be used instead.

    I shared it, though, because it shows that iCalendar specifications need to be accounted for in some situations. Please reference those here: https://tools.ietf.org/html/rfc5545

    Please let me know if you have any follow-up questions on this topic.

    in reply to: URL needed from retired plug-in iCal Importer #1612354
    Cliff
    Member

    Hi. Glad that got figured out. Bummer about the duplicates. Have you verified the iCalendar source file/URL is absent of duplicates?

    in reply to: ical export options #1610545
    Cliff
    Member

    That hook is available to edit each event within an iCal file. For example, you want to replace the word “hi” with “bye” in every event. Or add something to every event.

    If you need some coding help, you may want to ask your own developer or reference our Customizations Documentation, which includes a link to Hire A Freelancer.

    in reply to: Turning on Auto Renew #1610210
    Cliff
    Member

    This reply is private.

Viewing 15 posts - 181 through 195 (of 10,686 total)