[Cliff]

Hi. Sorry you’re experiencing this.

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Please review wp-admin > Events > Settings > General tab: https://theeventscalendar.com/knowledgebase/wp-admin-settings-overview/#general

• Move to trash events older than
• Permanently delete events older than

I believe these settings should satisfy your needs. Please let me know if you have any follow-up questions on this topic.

[Cliff]

Here’s what I experienced trying to import that event from their site: https://cl.ly/7fe1527a6c7a

If your site is not operating the same as demonstrated in my video, and since others haven’t been reporting this same issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please re-share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Sure thing! Thanks for your understanding.

[Cliff]

The extension is designed to display all events at a single venue. It accomplishes this by customizing the pin’s text. You can reference its codebase as a starting point, but I cannot assist you further toward your desired customizations.

If you need some coding help, you may want to ask your own developer or reference our Customizations Documentation, which includes a link to Hire A Freelancer.

[Cliff]

Tracey, I recommend trying multiple venues; maybe the one you’re trying does not have a venue website set.

From here forward, though, you’ll need to work on this without additional assistance from us (until the extension gets updated).

[Cliff]

Hi, Rich. Thanks for your thorough report.

I was able to reproduce this issue and therefore logged the bug with our developers.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

Realistically, this isn’t likely to be fixed soon (months at the soonest, just my best guess) because it’s fairly complex and we’re focusing on a few other big tasks right now. Therefore, for now, I’d recommend sharing this URL instead: https://georgian.edu/events/?tribe_eventcategory=10875

You might even use a redirection plugin to redirect https://georgian.edu/events/category/admissions/open-house/ to this instead.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi. Are you wanting to customize the map’s pin/tooltip content or the list of events below it?

If the former, you might take a look at the source code of this extension:

• https://theeventscalendar.com/extensions/google-maps-multiple-events-same-venue/
• https://github.com/mt-support/tribe-ext-map-show-all-events-with-same-venue/blob/master/src/tribe-events-ajax-maps.js

Hope that helps point you in the right direction. Please let me know how this goes for you.

[Cliff]

Hi, Alvaro. Thanks for your interest in our plugin suite.

I’ll try to answer each of your questions about our free Event Tickets (ET) and its Event Tickets Plus (ET+) upgrade.

• You can set each ticket’s availability, both start and end time
• ET+ allows you to use WooCommerce or Easy Digital Downloads. You could use their coupon system.
• There’s not an early bird type of system out-of-the-box, but some sort of implementation should be fairly easy with a bit of code (e.g. auto-apply a discount to WooCommerce cart)
• There’s no “chaining” event tickets, but again it might be possible with a bit of custom code (probably a bit more complex than than previous customization)
• Our plugin is translatable and WPML recently posted https://wpml.org/2018/08/the-events-calendar-plugin-and-wpml-are-officially-compatible/
• You could try Event Tickets to see if the HTML you want in there works (or maybe a shortcode) and report back to us if there’s a feature request from such testing.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. We don’t have this on our to-do list and probably wouldn’t implement something like this.

I’d recommend finding a third-party plugin, such as Jetpack or another option.

If you find one that works well for you, feel free to reply here to share for others.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Wendy. Sorry you’re experiencing this.

Could you please send me a screenshot of the imported event, both in wp-admin and a link to view the event on your site.

Finally, please also provide the iCalendar source of the event you share so I can see its source.

Thank you.

[Cliff]

Hi, Wendy. We’ll handle this at https://theeventscalendar.com/support/forums/topic/event-time-displaying-wrong-on-frontend/

[Cliff]

Hi. Sorry you’re experiencing this.

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. Also share a link to where you’re experiencing this so I can see/inspect it.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Sorry you’re experiencing this. I’m guessing it’s because of our outdated Select2 library, which is okay for most people… just not if one of your other plugins or your theme is including a newer version.

If this does turn out to be your issue, know that it is on our to-do list. But we’ll need you to follow these troubleshooting steps confirm if it is such a conflict with a particular theme/plugin (please report back which one):

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please re-share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Our tribe_events shortcode just embeds your normal event archive views (such as Month or List View). Therefore, there’s no “limit” option. Any such customizations like that would be done directly to the main view templates themselves. You can learn more about that at our Themer’s Guide article (our “how-to” walk-through video may also prove helpful).

However, you could use one of our plugin’s other widgets or shortcodes, some of which do include a “limit” option or filtering by certain Event Categories or Tags.

Please let me know if you have any follow-up questions on this topic.

[Author]

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