[Cliff]

Please link me to one of your events that has a ticket with a required radio button so I can take a look.

[Cliff]

Please give https://wordpress.org/plugins/advanced-post-manager/ a try. It’s a free plugin from us, but it only does special filtering when Events Calendar PRO is active, not if only The Events Calendar is active.

More information is available at https://theeventscalendar.com/knowledgebase/filter-and-sort-events-with-advanced-post-manager/

Please let me know how this goes for you.

[Cliff]

We haven’t received reports of The Events Calendar + Events Calendar PRO both loading the Google Maps API (i.e. causing the “multiple times” console error).

Please try TEC + PRO + Twenty Seventeen theme and see if the error is still happening. If it’s not, then your theme is including the Google Maps API on our Events pages. If that’s the confirmed issue, please look into your theme’s settings.

[Cliff]

If an event on your site is part of a recurrence series, it didn’t come from Event Aggregator; it isn’t able to import recurring events into a series, whether from iCal or another The Events Calendar site, as it says in our KB article: https://theeventscalendar.com/knowledgebase/creating-hub-site-event-aggregator/

The code I provided you is helpful for a temporary way to identify imported events. I believe the wp-admin list of Events also has an “Imported” filter alongside “Published”, “Trashed”, etc.

[Cliff]

Well it’s possible in Events Calendar PRO but not Community Events.

The checkbox comes from /wp-content/plugins/events-calendar-pro/src/Tribe/Geo_Loc.php

You could add some JavaScript to the admin that checks #VenueOverwriteCoords by default

Alternatively, you could filter — using hooks related to get_post_meta() — for the _VenueOverwriteCoords custom field.

Either way you go, you should ensure it has the necessary protections against applying to things outside of the expected context of editing a Venue.

This is not as easily possible (not that JS or PHP for Events Calendar PRO is “easy”) for Community Events because the custom coordinates inputs do not exist on the Community Events Venue edit template.

If you need some coding help, you may want to ask your own developer or reference our Customizations Documentation, which includes a link to Hire A Freelancer.

[Cliff]

Glad to hear and thanks for letting us know.

[Cliff]

This reply is private.

[Cliff]

Hi. Sorry you’re experiencing this.

Please provide the link to the Eventbrite URL you are trying to import.

Additionally, please provide a site export / database dump.

Please use the Duplicator plugin to create a full backup (files and database — please check the box to exclude the uploads folder if it’s large) and link me to download it in a Private Reply (such as via a Dropbox link).

I might then be able to try and replicate the issue on my own testing server with your site’s files and database.

Thank you.

[Cliff]

Hi, Jin. Thanks for your interest in our plugin suite.

We don’t recommend or provide support for any theme other than a WordPress default theme like Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, etc. (per our Scope of Support / Terms)

However, some themes do choose to integrate with our plugin suite. Here are a few choices:

• Beaver Builder: https://theeventscalendar.com/design-an-event-calendar-beaver-themer/
• Divi: https://www.elegantthemes.com/blog/divi-resources/creating-stunning-event-custom-post-type-templates-with-divi
• Avada: https://theme-fusion.com/documentation/avada/special-features/avada-and-the-events-calendar/
• ThemeForest themes that claim support: https://themeforest.net/category/wordpress?compatible_with=Events%20Calendar,Events%20Calendar%20Pro&referrer=search&utf8=%E2%9C%93&view=list

This is not a comprehensive list; additional themes with integrations may also be available.

If you are seeking help with a theme’s integration with our plugin suite, you will need to contact their support.

If you need some coding help, you may want to ask your own developer or reference our Customizations Documentation, which includes a link to Hire A Freelancer.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

The import should be correct. If you then adjust the date, time, or time zone, that could cause it to be incorrect.

I also saw your imported event was recurring, and Event Aggregator does not import recurring events, so I’m guessing you manually turned it into a recurring event.

https://gist.github.com/cliffordp/63f285cf719eda762b3349bdf03401f9 is a snippet that you could alter (remove the “_uid” and “_tribe_aggregator_origin” parts) as you need for your querying.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi. You posted to our Events Calendar PRO forum, but I see you also have a Community Events license. Are you asking about Events Calendar PRO’s lat/long setting within the wp-admin Event and/or Venue edit screen?

[Cliff]

Hi, Pamela. Please check out https://theeventscalendar.com/knowledgebase/make-links-event-go-straight-event-website/ and let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Michel. We recently updated all our plugins to use tribe_asset(). Therefore, this usually is caused by one of your plugins not being updated while others did update. Another alternative is that one of your non-Modern Tribe plugins (or your theme) that integrates with ours isn’t updated.

Please share your thoughts about this.

[Cliff]

Hi, Rich. Sorry you’re experiencing this.

Please provide a link to where you are experiencing this console error. Additionally, please share your System Information in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

[Cliff]

Hi, Steven. Sorry you’re experiencing this. I visited your link and saw the same but did not see any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Normally, I would have expected to see one for your screenshot, so I’d guess there’s a plugin or theme conflict.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please re-share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Author]

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