Dropdowns not working as expected

[zionmchenry]

There seems to be an issue with the dropdown. I’ve tried basic WP troubleshooting and it doesn’t appear to be a problem with the theme or other plugin conflict.

Basically when I click the dropdown it doesn’t “drop down” The close x also appears by default over the drop down arrow.

Browser doesn’t seem to matter either, tried in Safari, Chrome and FireFox.

Do you have a fix to apply for this?

[Cliff]

Hi. Sorry you’re experiencing this. I’m guessing it’s because of our outdated Select2 library, which is okay for most people… just not if one of your other plugins or your theme is including a newer version.

If this does turn out to be your issue, know that it is on our to-do list. But we’ll need you to follow these troubleshooting steps confirm if it is such a conflict with a particular theme/plugin (please report back which one):

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please re-share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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