[Cliff]

We always recommend setting a city-based timezone, not a manual UTC offset.

If it’s not working when the same city-based timezone is used for both the event timezone and WordPress timezone, everything should work correctly; if it doesn’t, it’s definitely a bug.

However, I can’t replicate this on my own site. Here’s my attempt: https://cl.ly/3q3p3m1N241L

I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

This reply is private.

[Cliff]

For the date format issue, does it still happen if you change the date format to dashes instead of slashes?

If it does, please edit an existing event to make any slight change and then re-save it and see if the day number appears.

[Cliff]

Scott, I’m very, very sorry to hear this happened on your site.

Almost 20% of all users are on 4.6 already and I haven’t heard of this happening before.

Best practice is to always have a restorable database and file backup before modifying anything on your site. You might check with your web host to see if they do this for you; it’s fairly common to store nightly backups for the past 14 or 30 days. If your web host doesn’t, you may want to find a different one and/or sign up for a backup service, such as https://vaultpress.com/plans/ (part of the Jetpack plugin).

I have a couple sites that did the automatic update to 4.6 and they all worked fine.

You can obtain prior versions from https://theeventscalendar.com/my-account/downloads/

You might also check in your database if the tickets are actually there but somehow not connected to your events anymore.

Please let me know how can I can be of any assistance.

[Cliff]

You’re very welcome! 🙂

[Cliff]

Thanks for the update! We’ve done fixes in the past for PHP 7 so I’m glad things are working properly now.

[Cliff]

1)

Sure, but it would require custom code, which I can’t provide to you because it would depend on which category(ies) you want it assigned to… but here’s a starter snippet for you:

https://gist.github.com/cliffordp/5bffd372db4ebf14482574ce9bb2479c

2)

If you create a recurring event with PRO, you can add all the arbitrary dates you want but the title, description, Additional Fields, everything but the date/time will be the exact same — even if you change it in the future it will affect not only the ones going forward but also the ones in the past. Additionally, our tickets don’t fully work with recurring events.

You could have a non-recurring event (possibly in Draft status — sort of like a template event) and then use something like what’s mentioned at https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3874714-duplicate-events to generate each new event.

Our tickets aren’t reusable. If you have an event of “Our Great Play” at 1pm on Saturday with these tickets:

• Orchestra $50 (60 capacity)
• Mezzanine $30 (100 capacity)
• Balcony $10 tickets (70 capactiy)

And then you have the same play Sunday at 1pm with the same ticket options…

You’ll need to create a totally separate event and totally separate tickets. (You should add your votes to https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/15842926-duplicate-tickets)

We understand this can be cumbersome, but the reason this is required at this time is because say you sell 50 Orchestra, 80 Mezzanine, and 70 Balcony for the Saturday showing… we need a separate WooCommerce product for each ticket type for Sunday’s show because the capacity (WooCommerce’s “inventory” setting) needs to be reset.

===

To display all events at a certain location, you could actually link to the Venue single page (only possible in PRO), like yoursite/events/venue/venue-name

Because you said you purchased at least one thing from us, you now have an account with us. If you have any follow-up questions, please create a new thread in the applicable forum and keep each topic there to a single issue.

Thank you!

[Cliff]

Thanks for testing.

Here are the steps to reproduce from one of our staff who was able to reproduce this bug (they are from prior to Nov 5, 2017, so you might have to test after March 11, 2018):

The timing of your events after the DST change date will be off by 1 hour if all of these conditions are met:

• Under Events > Settings > General tab > Timezone mode is set to ‘Use sitewide timezone everywhere’
• The site timezone under Dashboard > Settings > General > Timezone is set based on UTC (e.g. UTC or UTC-8) — (I don’t think this applies in your case)
• The timezone of the event itself is set city / GMT based, e.g. Los Angeles

Here’s a screenshot: https://cloudup.com/cvk26JgEfDY

You will also get this if:

• Under Events > Settings > General tab > Timezone mode is set to ‘Use sitewide timezone everywhere’
• The site timezone under Dashboard > Settings > General > Timezone is set based on GMT (e.g. Los Angeles)
• The timezone of the event itself is set UTC based, e.g. UTC-8 — (I don’t think this applies in your case)

I found 2 solutions based on your Calendar Timezone mode:

1. Set the Events > Settings > General tab > Timezone mode to ‘Use the local timezones for each event’. Then you should be able to use whatever combination for your site and the events. — (Don’t you already have this set?)

2. If you want to keep Events > Settings > General tab > Timezone mode on ‘Use sitewide timezone everywhere’, then make sure that you use the same type of timezone setting for both your site and the events. So both either UTC based, or city / GMT based.

===

Please send a screenshot of one of your event’s date, time, and recurrence details.

[Cliff]

Hi, Brecht. Sorry for the delayed reply here. Thanks for the detailed follow-up.

We generally do custom development for enterprise-level projects (i.e. big dollar projects). For the “tweaks/customizations” level, you may want to ask your own developer or reference our documentation and list of known customizers.

To answer #2, yes, everything’s ran off your WordPress site.

The rest of your questions seem like things you could accomplish with custom code if a pre-existing solution (like a compatible WooCommerce extension) isn’t already available.

To answer #6, no, we’re not able to setup email, live chat, phone calls, or video chats. This pre-sales forum is the only place to discuss pre-sales questions (although we sometimes move things to an email thread if partially-sensitive information needs to be shared).

Please let me know if you have any additional follow-up questions on this topic.

[Cliff]

Hi, Joshua.

If you’re asking about imports from Event Aggregator, there wouldn’t be any way for us to determine if something is a duplicate.

However, you could add some custom coding to do so.

I wouldn’t be able to provide you the code to accomplish this, per our Scope of Support / Terms, but you could look into using one or more of these hooks:

• Actions:
  • tribe_aggregator_before_insert_posts
  • tribe_aggregator_after_insert_posts
• Filters:
  • tribe_aggregator_before_save_event
  • tribe_aggregator_before_update_event
  • tribe_aggregator_before_insert_event
  • tribe_aggregator_event_image
  • tribe_aggregator_meta_source

FYI: Event Aggregator’s code lives in this directory: https://github.com/moderntribe/the-events-calendar/tree/4.6.5/src/Tribe/Aggregator

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Please let me know how this customization goes for you.

[Cliff]

Hi, Simon.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is still happening, could you please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to visit https://nr-design.be/infosessie/events/category/vakken/aardrijkskunde/

[Cliff]

Hi, Roy. I wasn’t fully clear what your issue was, but here’s a video screen capture of me visiting your site: https://cl.ly/0G0Q3Y1b0z1m

Please change your date format from DD/YYYY to the default YYYY-MM-DD or another format that doesn’t have slashes and see if directly visiting a link like http://newnorskt.site-in-dev.com/kommende-kurs/2018-01/ does populate the Month View’s Tribe Bar datepicker like it should.

[Cliff]

Hi, Frederic.

All this would definitely be The Events Calendar and not Event Tickets.

However, I haven’t heard other reports of this happening.

I can say that, because an Organizer or Venue could be assigned to any number of Events, they wouldn’t auto-publish when an attached Event gets published.

However, they shouldn’t be deleting attached Organizer or Venue drafts. Could you please<span style=”font-size: 0.875rem;”> follow our </span>Testing for Conflicts Guide<span style=”font-size: 0.875rem;”> (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.</span>

Of course, we always recommend restorable database and file backups before modifying anything on your site.

[Cliff]

Hi, Sally. Sorry you’re experiencing this.

If this is the bug I’m thinking it is, it was introduced as of The Events Calendar version 4.4 — does that possibly ring true with your experience?

FYI: I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi. Sorry you’re experiencing this confirmed bug.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. However, I know it’s a high-priority bug and believe it’s due to be released soon (maybe a couple weeks).

One solution is to try downgrading to the previous version(s) of our plugins, available at https://theeventscalendar.com/my-account/downloads/

I apologize for this issue and appreciate your understanding and patience.

[Author]

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