[Cliff]

Hi, Sarah. I tried to replicate this issue but couldn’t.

I tried your same date settings but they all displayed as expected.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Tobias.

Thanks for reporting this. I confirmed it on my own testing site and passed it along to our developers.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. I communicated its timeliness and would like to think they’ll get to it soon.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

I’m glad to hear that!

You’ll need to do some trial and error here to get things working exactly as you’d need. I’d recommend in a staging/testing site.

You could search for do_action and apply_filters in this directory: /wp-content/plugins/the-events-calendar/src/Tribe/Aggregator/

I believe there are hooks sufficient to accomplish what you’re wanting.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Sorry I misspoke in my previous reply. The .ics file was so short and didn’t have a description that my scan of its contents missed that it actually does have VEVENT in it.

Anyway, to your question… The file contains:

LOCATION:Rødovre

This isn’t a valid location: https://www.google.com/maps/search/Rødovre/

[Cliff]

/wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php is the main file that includes others, such as /wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/description.php

You can follow our Themer’s Guide for overriding as you need.

[Cliff]

Please add your vote to https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17229266-add-limit-x-option-to-tribe-events-shortcode

[Cliff]

Please send a link (in a Private Reply if preferred) to one of your pages with tickets.

[Cliff]

Sorry it’s been delayed; I asked management for it to be prioritized. We will update this thread once the fix is released.

[Cliff]

Adam, thanks for your effort and reporting back.

Going to wp-admin > Events > Help — then to the “Recent Template Changes” section — would allow you to see recent template changes so you can know which might need attention.

[Cliff]

Thanks for those details, Justin.

I had one of our developers dig into this; here are the details:

https://www.facebook.com/groups/UVicBallroom/events/ looks like it has events but actually doesn’t. The events are “pulled” from https://www.facebook.com/pg/BaKiSaDance/events and https://www.facebook.com/africa.fest.9/events

You can confirm this by going to https://www.facebook.com/groups/UVicBallroom/events/ and clicking the “Calendar” tab and seeing there aren’t any events there: https://cl.ly/1Q372V1G1r0b

The Facebook API that Event Aggregator uses does not actually get to see these “pulled in” events so there’s no way for us to even know these events exist and should be added to your WordPress site.

[Cliff]

Adam, providing the snippet was going above and beyond our Scope of Support / Terms for you, which we like to do for situations that can potentially be helpful to multiple customers. We generally do not maintain such snippets into the future.

That being said, I retested the snippet on my own test site and it works with the latest versions of Event Tickets and Event Tickets Plus. I shared it with other users recently (which is what caused me to update it) and heard back it was working for them as well.

In my testing, the only thing that I found could be causing trouble here is if you have both Easy Digital Downloads and WooCommerce active at the time of creating or editing a WooCommerce ticket.

You’ll need to troubleshoot this further on your own or possibly with the help of a developer. If you need some coding help, you may want to reference our documentation and list of known customizers.

If you do find out what’s causing it to not work on your site, please do report back for everyone’s benefit.

[Cliff]

Hi, Margo.

There’s actually only one file in that directory: Photo_View.php — there is no Section.php there

Thanks for testing changing the theme.

I’d recommend fully deleting all of our Modern Tribe plugins and re-install fresh copies from https://theeventscalendar.com/my-account/downloads/

Please let me know how this goes for you.

[Cliff]

Hi, Albert.

We already add “offers” markup to events that have tickets.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

[Cliff]

Hi. That link obviously has something majorly wrong going on.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

You might also try the default X Theme instead of a customized/skinned/child version of it.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Meik.

The test.ics file you sent has no events in it. Is this actually the import file you’re expecting events from?

[Author]

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