[Casey D]

Hello lblnra,

That’s a heck of reply!

We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt

I’ll go ahead and close this thread. Let us know if we can help with anything else.

– Casey Driscoll

[Casey D]

Hello marcosfigueroa,

Happy it worked out!

We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt

I’ll go ahead and close this thread. Let us know if we can help with anything else.

– Casey Driscoll

[Casey D]

Hello dlmwebdevelopment,

Happy it worked out!

We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt

I’ll go ahead and close this thread. Let us know if we can help with anything else.

– Casey Driscoll

[Casey D]

Hello parentingsuccessnetwork,

Happy it worked out!

We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt

I’ll go ahead and close this thread. Let us know if we can help with anything else.

– Casey Driscoll

[Casey D]

Hello susy,

Happy it worked out!

We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt

I’ll go ahead and close this thread. Let us know if we can help with anything else.

– Casey Driscoll

[Casey D]

Hello designinla,

Happy it worked out!

We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt

I’ll go ahead and close this thread. Let us know if we can help with anything else.

– Casey Driscoll

[Casey D]

Thanks for your patience.

Could I get some more info on this? Has it always been an issue or did it just change with an update?

Can you please confirm that after executing these combined steps in order, the problem still exists?

1. Deactivate ALL plugins
2. Change theme to Twentytwelve, Twentythirteen or Twentyfourteen
3. Activate The Events Calendar and The Events Calendar Pro
4. Save your permalinks in WP-Admin > Settings > Permalinks

If the problem still exists at that point, the data might be corrupt, but that seems very unlikely (or even irrelevant to the problem).

I’ll ask my team if they are seeing similar issues elsewhere, but this is the first I’ve heard of this problem.

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[Casey D]

I believe the best bet is to put your WooTickets CSS in the same CSS file as the other edits. You may need more specificity to override the current CSS.

I’ll ask a developer about moving the ticket box and answer tomorrow. I’m not sure it will be easy to do. Also, you may want to consider leaving it where it is, as it adopts a good information -> decision UX paradigm for the user.

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[Casey D]

In the actual Event itself, next to where you created the ticket, there will be an ‘Attendees List’ link once there is at least one confirmed order.

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Casey D]

I believe this conflict goes beyond the scope of our control.

Out of curiosity, does the shipping conflict happen when they aren’t marked as products, or does the paypal plugin leave them alone? It seems like the paypal plugin is just marking all available products.

Is there further action needed in the paypal plugin to mark the product as virtual or otherwise not needing delivery? I’m sure you’ve searched through already, I’m just unfamiliar with that plugin.

– Casey Driscoll

[Casey D]

I believe this is out of our scope of control sorry. 🙁

In the Events Settings > Display tab, what template are you using? That might effect what template the theme wants to do?

I’m betting there is a theme template (maybe archive.php?) that has ‘The Blog’ hardwired, and for some reason our single events page is using that as a wrapper.

Does that make sense?

– Casey Driscoll

[Casey D]

I may be mistaken, but I think you need to activate it per site. If you network activate it you will not be able to change the settings.

I’m not positive though, my multisite experience with The Events Calendar is limited. Let me know if this is incorrect.

– Casey Driscoll

[Casey D]

<p>The best way to test this is to normalize the system with a standard theme.</p><p>Does this still happen when you activate a theme like Twentytwelve instead?</p><p>Are all of your plugins up to date?</p><p>If this still happens when everything is back to normal, we need to figure out the deeper issue.</p><p>If this gets fixed when everything is back to normal, we need to turn things back on one at a time until we figure out the problem point.</p><p>Does this make sense? Let me know if this doesn’t work for you.<br /><br />Cheers!</p><p>- Casey Driscoll</p>

[Casey D]

Hello instress,

How are you creating the ticket, through the ‘Edit Event’ page or as a new product?

I’m not familiar with combining WooCommerce Tickets with PayPal, but as far as I know there should be no conflict.

Cheers!

– Casey Driscoll

[Casey D]

Actually, another staff member brought this to my attention:

to move folks from one to another you can use the new Delete Attendee feature, and then create a new order for the same customer – and assign the relevant ticket product to that order

It’s not perfect but should get the job done.

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

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