WooTickets and PayPal Shipping

[instress]

I’m testing using WooTickets with The Events Calendar. The tickets are Simple, Virtual products and I’m using PayPal for my payment gateway. However, when an order is made and completed, PayPal is marking the item under “Order Status/Actions” with a dropdown including “Print Shipping Label,” “Add Tracking Info,” and “Mark as Shipped.”

I’m not shipping virtual tickets – the ticket email is nice on its own! – so how do I keep PayPal from marking these as ship-able items?

[Casey D]

Hello instress,

How are you creating the ticket, through the ‘Edit Event’ page or as a new product?

I’m not familiar with combining WooCommerce Tickets with PayPal, but as far as I know there should be no conflict.

Cheers!

– Casey Driscoll

[instress]

Hi,
I’m creating the ticket(s) within the Event and then making them visible and adding a product image to it within the “Products” section of WooCommerce. There’s no conflict per se, I just don’t understand why PayPal is marketing the item as needing to be shipped.

[Casey D]

I believe this conflict goes beyond the scope of our control.

Out of curiosity, does the shipping conflict happen when they aren’t marked as products, or does the paypal plugin leave them alone? It seems like the paypal plugin is just marking all available products.

Is there further action needed in the paypal plugin to mark the product as virtual or otherwise not needing delivery? I’m sure you’ve searched through already, I’m just unfamiliar with that plugin.

– Casey Driscoll

[instress]

I believe PayPal is just thinking they are products that need to be shipped. I think the cause is the PayPal Express function as it “hides” the billing information from the seller. So, only a shipping address is made visible and retained. Thanks for responding, maybe this will be helpful to someone else, too.

[Casey D]

Hopefully it will be!

I’ll go ahead and close this thread. Let us know if we can help with anything else.

– Casey Driscoll

[Author]

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