Thanks for your patience.
Could I get some more info on this? Has it always been an issue or did it just change with an update?
Can you please confirm that after executing these combined steps in order, the problem still exists?
- Deactivate ALL plugins
- Change theme to Twentytwelve, Twentythirteen or Twentyfourteen
- Activate The Events Calendar and The Events Calendar Pro
- Save your permalinks in WP-Admin > Settings > Permalinks
If the problem still exists at that point, the data might be corrupt, but that seems very unlikely (or even irrelevant to the problem).
I’ll ask my team if they are seeing similar issues elsewhere, but this is the first I’ve heard of this problem.
Does this make sense? Let me know if this doesn’t work for you.
Cheers!
– Casey Driscoll