Quantity field arrows not visible in IE

[hsale]

I’ve been trying to find a solution for this but I got nothing so far, I managed to fix it for firefox, they look good in Safari, and in chrome not so much but at least you can see the arrows when you hover over the field, but in IE11 I can’t make them work and this is probably the most important browser as the website owners use mostly IE. Any thoughts??

http://www.aaro.ca/event/aaros-75th-anniversary-gala/

[Casey D]

Hello hsale,

These arrows you are referring to are controlled by the browser, there is nothing we can do for that unfortunately.

By default though, our WooCommerce plugin ships with up and down buttons on the ticket fields.

I don’t see them in your mark up though. Are you using a template override or did you intentionally remove them?

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[hsale]

Thanks for the reply, I am overriding the default template just so it can integrate better with my theme, I understand what you’re saying I had seen some comments on other posts about the ups and downs buttons, but I don’t know what to do exactly or where to add them back to my code, if you could help me on this I would really appreciate it! Thanks!!

[Casey D]

Hello hsale,

I’m not sure why the buttons would be missing, but look for the function woocommerce_quantity_input() in your override. I believe it should match (or closely resemble) what is in the wp-content/plugins/wootickets/views/wootickets/tickets.php line 51

 

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[hsale]

I found the function in my override, it was very close to the original template but to make sure it wasn’t a problem with the override itself I deleted it (mytheme/tribe-events/wootickets/tickets.php) but I still have the same problem, is there anything else that could be causing this? Is there any other information that I can provide you with that could be helpful?

[Casey D]

<p>The best way to test this is to normalize the system with a standard theme.</p><p>Does this still happen when you activate a theme like Twentytwelve instead?</p><p>Are all of your plugins up to date?</p><p>If this still happens when everything is back to normal, we need to figure out the deeper issue.</p><p>If this gets fixed when everything is back to normal, we need to turn things back on one at a time until we figure out the problem point.</p><p>Does this make sense? Let me know if this doesn’t work for you.<br /><br />Cheers!</p><p>- Casey Driscoll</p>

[Casey D]

Hello hsale,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

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