[Brian]

This is puzzling.

I do not see how this is possible as the WooCommerce Order is what tells Authorize.net there is a sale. So without WooCommerce sending all the correct keys and order information Authorize.net cannot charge a card.

Do you have a backup of your database from around 5/4 after the order was placed? If so maybe we can see if there was an order at one time.

Have you checked the WooCommerce or Authorize.net logs on the site? I am not sure of their exact location, but they could be in the plugins themselves or in the wp-content directory. I would look to see on the May 4th transaction if WooCommerce has a Order Number for it.

Do you have more then one person with access to the orders in WooCommerce is it possible that it was deleted?

It sounds like it could be an issue with WooCommerce and the Authorize.net extension can you start reaching out to them as well and see if they have any insight?

Cheers

[Brian]

Hi,

Glad that one linked helped.

I would have liked to have more for the csv as well, but we have had delays in the 3.10 release unfortunately delaying that.

We do have a more robust ticketing solution coming out soon and that should have better abilities to export attendees. I do not know if this exact feature is in it yet as that has not been finalized.

Cheers

[Brian]

Hi,

You can put a screenshot in a service like Cloud Up:

https://cloudup.com/

And then share the link with us.

Thanks

[Brian]

Hi,

Sorry for the issues. I am not getting reports of this on other sites. So not sure of the source on your site.

I tested on my site and that update is not running on my site on every page load so there is some issue here to find.

Are you able to validate your license keys now?

We made a change to the server to help that I was not sure if that worked or not for you.

If the license is validated can you try deactivating and then reactivating all the Event Plugins. This will not delete or change settings.

I know that sounds simple, but it might clear this out of the system.

Let me know and we can go from here.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshot them with you.

I tested this out on my site and was able to get the iCal file to download for me.

Can you please run through our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

Let me know if that finds a conflicts or resolves the issue and we can go from here.

Thanks

[Brian]

Hi Again,

We do not have a feature on our side to send out reminders.

It is possible Eventbrite has that feature and if so it would work for any events you create through our Eventbrite plugin, but it would be setup on Eventbrite.com in the event management settings.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins.

We do not have a feature or coding to give out to send event reminders.

THanks

[Brian]

Hi,

Thanks for the interest in our plugins.

Each plugin on theeventscalendar.com is a separate plugin. So yes Pro and Eventbrite are two different add ons.

Eventbrite will work with the core version of the Events Calendar it does not require Pro to work. That is the same for all our add ons.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi Maria,

Thanks for using our plugins. I think I can help here.

I took a look at your site and see it is a combination of css for the header and content area.

Try out this:

.tribe-is-responsive #mk-header {
z-index: 0;
}

.tribe-is-responsive #theme-page {
overflow: visible;
}


Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

Let me know if that helps.

Thanks

[Brian]

Hi,

Sorry for the issues you are having.

Can you please run through our 404 error guide and see if that resolves the issue:

Fixing HTTP 404 errors

Let me know and we can go from there.

Thanks

[Brian]

Thanks for the information.

How far apart are the orders in Authorize.net for customer “J”?

Does the order that appears in WooCommerce match up to the 1st or 2nd in authorize.net?

Do you have any caching on your site?

Also, is there a way in your front end customer accounts to change an order? What about any one click payments? I do not think WooCommerce as either, but thought I should ask.

You can share information in a private reply as well.

Let me know.

Thanks

[Brian]

Your Welcome.

Since this is marked resolved I am going to close this ticket, but if you have any questions related to this or something new, please create a new ticket for us to help you out 🙂

[Brian]

Hi Karl,

Unfortunately, for both these issues you are looking for features that our plugin does not currently have and it is beyond the support we can provide to help out much more on either customization.

It is possible we could add these features, but I do not have a timeline when that might happen if at all.

Although we would hate to see you go I can understand this can be a deal breaker as it is missing features you need for your site.

If that is the case we do offer refunds within the first 30 days. To request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Thanks for the files.

I was able to setup the site and it does recreate the bug. So that is good as we have something to test off.

I am going to make a backup of it again as I stripped out everything that is not needed for testing. Then I will test on 3.10 and see if that helps.

If not I will create a ticket to look into this issue for the release after 3.10.

Cheers

[Author]

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