Brian

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Viewing 15 posts - 526 through 540 (of 11,256 total)
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  • in reply to: Attendees Information #1104755
    Brian
    Member

    You’re Welcome.

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    in reply to: Events Tickets Plus Download #1104754
    Brian
    Member

    Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

    in reply to: Ticket from Email & Resend #1104753
    Brian
    Member

    Hi,

    Thanks for using the Events Calendar.

    Here on the pre-sales forum, I’m afraid we do not provide support. I would ask that you take any support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

    The Events Calendar

    or

    Event Tickets and Registration

    Having said that you can resend WooCommerce Ticket Emails from the Order Itself in the Action Section of the Order.

    Try this plugin to change the from email:

    https://wordpress.org/plugins/wp-change-default-email/

    For follow up questions please post in the respective forums on WordPress.org or renew your license to post in the premium forum.

    Thanks again!

    Brian
    Member

    To request a refund please follow our policy outlined here:

    Refund Policy

    And we can take care of it. Thanks

    in reply to: Maximum installs reached #1104504
    Brian
    Member

    Hello,

    Sorry for the issues you are having.

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    in reply to: Transfered my page / Key says it was used already #1104503
    Brian
    Member

    Hello,

    Sorry for the issues you are having.

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    in reply to: Missing Vendor Files #1104416
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: Move the Ticket Purchase section higher up the page? #1104278
    Brian
    Member

    Hi,

    There was a link to the snippet, but not the entire snippet on that guide so you are missing the most important part.

    Please take a look again and copy the entire function that is now there and add that <?php tag back to the top.

    Here is a direct link as well:

    https://gist.github.com/elimn/a7dcd0a63815db583c1e

    Thanks

    in reply to: short code or widget #1104183
    Brian
    Member

    Hi,

    We have this list of people that might help:

    https://theeventscalendar.com/knowledgebase/find-a-customizer/

    I also looked and found this article might be helpful:

    It is for putting the search bar on the home page (not the filter bar):
    http://gregorypearcey.com/blog/add-tribe-events-search-bar-home-page/

    Cheers

    in reply to: Widget View- Bi-weekly? #1104163
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can help out here.

    We do not have a feature to display 2 weeks of the mini calendar at a time.

    It would require a pretty extensive customization to do that and that is beyond the support we can provide.

    The closest thing we have is the This Week Shortcode that can display the current week of events like this:

    [tribe_this_week]

    And the next week of events like this:

    [tribe_this_week week_offset="1"]

    Although that may create more of a spacing issue for you.

    Unfortunately, that is all we have that is close to what you are looking to do.

    You can read more about it here:

    Configuring the Events By Week Widget

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Upgrade from free (bundled with theme) to Pro #1104162
    Brian
    Member

    Hi Maciej,

    Thanks for purchasing Pro.

    Both the Free Version and Pro must be active for Pro to work.

    So upload Pro and Active it and it will add the new features to the Free Version.

    Please follow this guide for complete setup of the plugins:

    New User Primer: The Events Calendar and Events Calendar Pro

    Cheers

    in reply to: Listing events with your site’s blog posts #1104161
    Brian
    Member

    Hi,

    Thanks for using the Events Calendar.

    Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

    The Events Calendar

    Thanks again!

    in reply to: license key issues #1104160
    Brian
    Member

    Hello,

    Sorry for the issues you are having.

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    in reply to: short code or widget #1104158
    Brian
    Member

    Hi,

    Unfortunately, we do not have a feature to add event search on any other page but the views we generated (month, list, etc)

    It could be possible with a customization, but that is beyond the support we can provide per our terms and conditions.

    If you need a search on the home page and not able to do a customization on our product you may have to look elsewhere for a plugin that provides those features out of the box.

    Since you just purchased you do have a refund option following this guide:

    Refund Policy

    And we can take care of it. Thanks

    in reply to: Need urgent assistance #1104155
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

Viewing 15 posts - 526 through 540 (of 11,256 total)