Maximum installs reached

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  • April 19, 2016 at 12:58 pm #1104480
    Dirk
    Participant

    Hi guys,

    It’s not really a pre-sale question but it is about all the plugins we bought. At the events settings, licenses tap it says that we reached maximum installs but we didn’t re-install or anything. We have them active on only 1 website and they won’t update now.

    What to do?

    Cheers!

    April 19, 2016 at 1:40 pm #1104504
    Brian
    Keymaster

    Hello,

    Sorry for the issues you are having.

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    April 21, 2016 at 5:26 am #1105303
    Dirk
    Participant

    Hi Brian,

    Thanks, that worked!

    Cheers,

    April 21, 2016 at 7:26 am #1105343
    Brian
    Keymaster

    Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

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