[Brian]

Hi,

Thanks for using our plugins. I can help out here.

This is greyed out on this page, correct?

Events > Settings > Add-Ons APIs Tab > “Application Key”

I am not seeing the issue on my test site.

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

[Brian]

Hi,

Sorry for the late reply here.

I changed the language to French on my site and that wording is translated.

What language are you using?

Do you have any older custom templates in your theme?

The textdomain slug changed that could be the cause of this.

Let me know.

Thanks

[Brian]

HI,

Sorry for the late reply here.

I can help out.

I visited your site and see what you mean.

I am seeing some javascript errors in the console that look to be the causing the issue.

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Many times the issue is saving before a valid message is shown, so the key saves, but it is not saving that it is valid.

Can you please confirm you are following all these steps:

Visit License Tab
Enter License Key
You get a Green License Valid Message
After you get the message you are then clicking “Save Changes”
Then you get a “License key(s) updated.” message near the top of the page.

Also you can can always download the latest version from your account here on theeventscalendar.com and use this guide for manual updates:

Manual Updates

Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

Thanks

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Brian]

Hi,

Thanks for using our plugins.

That is a compatibility issue when using the Genesis Theme as our Views are setup as archives.

We have a guide here to get around some of the Genesis issues:

Genesis Framework & Event Submissions

Thanks

[Brian]

Hi,

Thanks for that information.

You are using this on multisite then?

[Brian]

Sorry if you do not want to test for conflicts, but that is the next step in the process to solving the 404 error issue on recurring events as it will help rule our a conflict with another plugin or your theme.

It is possible it could be a bug, but without use being able to reproduce it we would not be able to fix it.

So that is the next step to take.

The community events fatal error issue is a conflict with function names not related to recurring events and doubtful it is the cause of your issue as that does not change any settings in the database.

So please if you can follow the testing for conflicts guide and help us get to the bottom of this for you.

Thanks

[Brian]

Ok, it could be that then.

Let us know if the issue comes back and we can take another look.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi Alan,

Thanks for your help here. I will see about adding that to our guide as well.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

We are working on this feature, but I do not have a release date to give out.

Mike, I do not think James can see your message as it is a private reply and he did not create the thread.

[Brian]

Hi Paul, Thanks for your message here.

I can say about the global stock we are developing it now and plan to release it in an upcoming release.

I cannot make any promises, but I am hoping it is in one of the next major releases.

For now there is nothing else I can do here on this so I am going to close this ticket.

If you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

I am not sure what the cause is at this point the only way to narrow this down is disable parts of the theme coding until the conflict is found if nothing is showing in the error logs.

Do you have debug setup? Setting up it following these steps WordPress Debug and then seeing what errors are showing when you try to recreate the issue a couple times in this file: /wp-content/debug.log

Might narrow this down.

[Brian]

Hi Yolanda,

Sorry for the issues as well.

I just tested a possible fix and it did not work so we are still trying to sort this out.

We will update this as soon as we know more.

Thanks

[Brian]

Hi,

I can help out here.

This can be done from the settings page for the Filter:

Events > Settings > Filters Tab

Expand any of the filters and change the Title field and that will change on the front end.

Does that work for you?

Cheers

[Author]

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