Events page Comments Page Not Found

[John]

I have WordPress multisite using the Enfold theme.

When a comment is added to an event page and then submitted, the visitor receives a “Page Not Found” error.

Any ideas?

• This topic was modified 8 years, 5 months ago by John.
• This topic was modified 8 years, 5 months ago by Brian.

[Brian]

Hi,

I can help out here.

That sounds like an Enfold Theme issue as the Comments template is run through the theme.

Do you have a comment template in your theme? Do comments work for posts or pages?

Have you tried reaching out to them too?

Let me know.

Thanks

[John]

Thanks Brian

Yes, I’m using a child of the Enfold theme and it has comments.php template.

Comments work for posts and pages.

I’ll contact Enfold also, and see if they any solutions.

[Brian]

Ok let us know what you find out and we can go from here.

Thanks

[John]

Brian

My procedures:

Testing for Conflicts
https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

[[*]] Test if there is a conflict

[x] 1) Switch to the Twenty Thirteen theme
* Multisite will have to activate theme in individual site to test
[x] 2) Disable all plugins except Tribe Events plugins
[x] 3) Clear your browser cache, and retest
* Chrome: 3 dashes icon (upper right) > Settings > History > Cached images and files
Clear browsing data

Problem repeated itself: 404 error (not found) Multisite?

Post Comments work

[Brian]

Hi,

Thanks for that information.

You are using this on multisite then?

[John]

Yes, I’m using multisite.

[Brian]

Hi,

Sorry for the late reply here. I thought someone was going to respond while I was away for Christmas.

I setup a Multisite and using the Twenty Sixteen Theme was able to add comments to an event and create a comment as well without an error.

The multisite is setup using sub domains and both the main blog and a sub blog worked for me when adding comments.

Do you have anything in your htaccess file that might cause this? Since you did the conflict testing already that might be were something is causing this.

Also, can you please provide your system info in a private reply:

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks

[John]

I’m testing this problem in a staging environment and have turned off all plugins but the Events Calendar and Pro plugins. I’ve also deactivated my theme and installed 2016. In this configuration the “Event comment redirect” is working 🙂

Will activate original theme and retest. Then activate plugins one by one, testing all the way.

[John]

This reply is private.

[Brian]

Ok glad it is making progress.

One thing you could try is to edit the single-event.php template following our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

And directly adding the comment template using this function:

<?php comments_template(); ?>

That might get around the conflict too.

[John]

I retested, added a comment to an event page and was redirect to the page with the comment showing. Don’t know why, but after a few plugin updates it’s now working fine 🙂

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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