[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

To request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

It sounds like a fatal error is happening.

Please setup WordPress Debug to see what errors are showing when you try to recreate the issue a couple times in this file: /wp-content/debug.log

Also, can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Let me know what you find out.

Thanks

[Brian]

Hi,

Thanks for using our plugins and for the feature request.

I will add this to our list of small items to see about possibly adding in the future.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Can you provide the css you are using to change the links and where you have placed it and I will see about getting it to work on my test site.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

The CSV importer uses the Venue name and not the id.

If the name is not working can you please provide a couple of the names that are not working?

Also, we have to in depth guides that can help out too:

https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

https://theeventscalendar.com/knowledgebase/using-the-events-calendars-csv-importer/

Let me know.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I visited your site and see what you mean.

I was not able to reproduce the issue on my test site and did not see any console errors on yours.

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales and translation forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Having said that, this might help:

Do you have any custom templates in your theme for the widget?

With 3.10 we had to make some changes and if you do not update those custom templates the Events will not show.

In the list-widget.php template you can add these to the top and that might fix the issue instead having to redo custom work:

$events_label_plural = tribe_get_event_label_plural();

$posts = tribe_get_list_widget_events();

Thanks again!

[Brian]

Hi,

Thanks for the information.

We were talking about two different things so I just wanted to be on the same page. You were talking about the Ticket Sales Cutoff so I got it now.

I tested on my site, but could not replicate. So there must be a settings difference somewhere.

What is your WordPress Settings here:

Admin > Settings > General > Timezone

Next to the timezone it displays Local and UTC time, please provide that as well. It should be something like this:

UTC time is 2015-09-11 16:26:23 Local time is 2015-09-11 12:26:23

Timezone Settings
What are your two settings here:

Events > Settings > General Tab > Timezone Settings

Let me know about those and we can go from here.

Thanks

[Brian]

HI,

Thanks for sharing what you did. It is a cleaner look.

Can you provide the jQuery you used to do this?

It could be something we provide as a snippet for now or maybe use in the future as a way to improve the design.

Thanks

[Brian]

Hi,

Thanks for the information.

It looks like this is a bug with recurring events and this is what is happening.

The iCal importer detects recurring event, but instead of using the events date and time it uses the first upcoming instance of that recurring event. So it looks like it is duplicating, but it is really just using the wrong event date and time.

We have a bug report in the system to address this and will the information your provided that will help us resolve this. I do not have a timeline when that might happen though.

I know that can be a deal breaker, but please note we do have a 30 day refund policy:

Refund Policy

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Ok,

That looks to be the source of this.

The cron is timing out or something else is not setup.

Without the cron the importer cannot automatically import.

Do you have a developer that setup the site and they could look at that? Or your hosting company could help out too.

After verifying the cron is working you would want to recreate the recurring event in ical and verify it shows in that list on WP Crontrol.

I can try to help out some here,but the WordPress cron is outside our plugin and not something I can troubleshoot for the most part.

But let me know.

Thanks

[Brian]

Hi,

Sorry for the issues you are having and the on going lack of a solution.

It was a difficult bug for us to duplicate and pin down.

I believe we found the issue and have a patch for you to try.

Please replace the contents of this file:

plugins/the-events-calendar-facebook-importer/src/Tribe/Importer.php

With this:

https://gist.github.com/jesseeproductions/b1180c6366e10875ad80

Let me know if that stops the duplicates.

Thanks

[Author]

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