Kelly

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Viewing 15 posts - 631 through 645 (of 1,995 total)
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  • in reply to: New User. Eventbrite UK? #78939
    Kelly
    Participant

    Hi, mossy1580. I’m afraid that I don’t understand what you are saying. 🙁

    Are you still talking about the HTTPS issue or the maps issue? What exactly works in Safari, but not in other browsers?

    Also, if you’d like us to look at something, screenshots and/or URLs are extremely helpful.

    Thanks for the clarification! 🙂

    in reply to: Displaying ticket cost #78937
    Kelly
    Participant

    Thanks, Brendan. There’s a tutorial for WooCommerce based on user demand. Honestly, we didn’t make one for Eventbrite Tickets because there hadn’t been any call for it.

    Looking at the snippet, it appears to be fairing plugin specific, so I’m afraid that we’ll need to wait for a dev’s attention. Thanks for your patience while we get that done! 🙂

    in reply to: Selling Vouchers #78936
    Kelly
    Participant

    Hi, Brendan. Honestly, none of us have ever heard of vouchers before. 🙁

    I asked our dev team, and they pointed me at the Eventbrite API documentation: http://developer.eventbrite.com/doc/#methods

    Have you tried importing the event using the Events Calendar Eventbrite Import functionality? I’d be curious what it does.

    Another option would be for you to get in touch with Eventbrite and ask them if this is something that we can control with their API. If it is, we may be able to make it work for you.

    Sorry I don’t have a better answer for you. Hope this helps a little! 🙂

    in reply to: Slider Broken after upgrade #78933
    Kelly
    Participant

    Hi, wmglennosborne. Thanks for your reply.

    I had one of our devs take a look and we’re really having trouble figuring out why the snippet wouldn’t work for you.

    Just to confirm, this is the snippet you’re using:
    https://gist.github.com/jazbek/7442734

    You’ll need to insert it in your (child) theme’s functions.php file. Also, to be clear, you shouldn’t use the opening PHP tag (the first two lines) because the file should already have those.

    Thanks! 🙂

    in reply to: Changing the text ‘Upcoming Events’ #78925
    Kelly
    Participant

    I’m so glad to hear it! Great work! 🙂

    By the way if you have a minute or two, we will love it if you would write a few words for us here :
    http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

    Thanks in advance. 🙂

    in reply to: Last day of multi-day events not displaying in calendar view #78924
    Kelly
    Participant

    That’s great news, Liz! Thanks for letting us know! 🙂

    By the way if you have a minute or two, we will love it if you would write a few words for us here :
    http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

    Thanks in advance. 🙂

    in reply to: Eventbrite Organizer info on event sidebar gets wiped out #78920
    Kelly
    Participant

    Hi, Jeff. I’ve heard back from our dev team. Thanks for your patience.

    Unfortunately, this is not something that we can fix on the fly. We’ll definitely look into getting something in place in the near future, but it’s too big of a lift to make the next release that we have planned.

    I’ve personally had good results with using an organizer name that is exactly as shown on one that is configured already in Eventbrite. If that isn’t working for you, I’m afraid I don’t really have a better solution than going to your EB site and changing it after updating an event in TEC. 🙁

    I’m sorry that I don’t have better news for the immediate future. Rest assured that this will make it into the product before too long! 🙂

    in reply to: Upgrade of Event Calendar from 3.1 to 3.2 #78873
    Kelly
    Participant

    Hi, Alastair. Great question! 🙂

    You do need to update the free version of The Events Calendar separately from the PRO add-on. If for some reason, you are not being prompted (as you should be), you are welcome to download it from the wordpress.org repo: http://wordpress.org/plugins/the-events-calendar/

    Please let us know how it goes! 🙂

    in reply to: Calendar Url #78872
    Kelly
    Participant

    Hi, Brendan. Great question! 🙂

    It’s definitely possible to change the main calendar “slug” and then have Month View be the default. This combination of settings should result in the behavior you’re looking for. Here’s how to make it happen:

    1. Go to the Events Calendar Settings page.
    2. About halfway down the page you’ll see the “Events URL Slug” setting: http://d.pr/i/YqSE. Change that to “calendar” (or whatever word you would prefer).
    3. Click “Save Changes”.
    4. Click on the “Display” tab in the Settings page.
    5. The fourth item down the page is “Default View”: http://d.pr/i/onJN. You’ll want to set that to “Month”. (It’s worth noting that the Month view must be enabled for it to be selected.)
    6. Click “Save Changes”.

    Hope that helps! 🙂

    in reply to: Changing the text ‘Upcoming Events’ #78867
    Kelly
    Participant

    Hi, terrysteeley. Great question! 🙂

    It looks like this tutorial is exactly what you’re after: https://theeventscalendar.com/altering-or-removing-headings-on-calendar-views/

    Let us know how it goes!

    in reply to: Events Pro Image CSS #78864
    Kelly
    Participant

    No problem, Craig. Thanks for letting us know that Barry’s fix did the trick! 🙂

    in reply to: Licence key out of installs #78863
    Kelly
    Participant

    Great! Thanks for letting us know, mikejd. 🙂

    in reply to: Repeat events vanishing – page must be refreshed #78861
    Kelly
    Participant

    Hi, Erin! I have good news for you. 🙂

    Our developer went through last night, figured out what was going on and fixed it in our plugin on your site. You may need to clear your cache to see it, but in our testing the issue appears to be resolved.

    Thanks for your patience!

    Kelly
    Participant

    Thanks for letting us know, Bart. Glad it was an easy fix! 🙂

    in reply to: Events calendar hides my top drop down bar #78718
    Kelly
    Participant

    Hi, comhlamh. Great question!

    This looks like a classic case of your theme or one of your plugins conflicting with ours. sguilliard has a very good point about the priority of different elements. It may be a good idea to get in touch with your theme’s developer and ask him about it.

    Let us know how it goes! 🙂

Viewing 15 posts - 631 through 645 (of 1,995 total)