[Kelly]

Fantastic! 🙂 Thanks for letting us know, Glenn.

By the way, if you have a minute or two, we will love it if you would write a few words for us here:
http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

Thanks in advance. 🙂

[Kelly]

Hi, Thomas. Great question! 🙂

I’ve never seen a report of our plugin interfering with WooCommerce shortcodes. I would encourage you to try using a default WP theme like Twenty Twelve in your troubleshooting as sometimes these things can be an issue of Theme conflicts.

Best of luck in your troubleshooting with the WooNinjas! 🙂 Happy holidays!

[Kelly]

Thanks for your understanding Jeff. Of course, the other option is to just go back and change the organizer on Eventbrite after updating your event in TEC.

Thanks for your patience! 🙂

[Kelly]

Hi, checkerboard. Great question! 🙂

Depending on your familiarity with WooCommerce and The Events Calendar, you could certainly create some logic to label tickets on the emails. Unfortunately, for most users this would be a bit of a heavy lift, so to speak. The simplest solution is probably to advise your client to label the tickets with the event name or something that will identify it to them when they receive the emails.

A list of attendees is available from each (backend) event page in TEC. There is currently no place with a consolidated view of all tickets purchased for all events.

Happy holidays!

[Kelly]

Hi, Jonathan. Thanks for the detailed summary of what’s going on for you.

We are currently working on a new feature for Eventbrite Tickets where you will be able to selectively update the event, but, unfortunately, it’s not going to make it into our next release.

Here’s what I have done, historically, on my own sites:

1. Go to the event editing screen in EB.
2. Copy the contents of the Event description.
3. Change the event in TEC.
4. Click to update.
5. Reload the Eventbrite editing page.
6. Paste the description over the changed one from TEC.
7. Save the Eventbrite event.

Because the updates only flow one direction (TEC -> EB) This will result in an updated TEC page, and a preserved EB page. We know that this is suboptimal at best and are working to implement something in our UI that will alleviate the need for this sort of thing.

Thanks for your patience, and happy holidays! 🙂

[Kelly]

Glad we could be of assistance, Bev! Happy holidays! 🙂

[Kelly]

Hi, Brendan. Our dev team just had a chance to go through the Eventbrite API docs. It appears that they have removed all options for payment processing configuration (at least from their API docs) for everything other than PayPal.

As you can imagine, this is troubling for us, and we’re going to do our best to get in touch with them through our channels, but they’re usually much more responsive to users than they are to us developers. So, if you wouldn’t mind reaching out to them and letting us know when you hear back, we’d be very grateful! 🙂

I’m sorry that we don’t have anything more concrete for you. If we do hear back, we’ll be sure to let you know!

[Kelly]

Hi, Alastair. I definitely understand your concern.

You should definitely be prompted to update the free plugin and whichever of our premium plugins that you have licenses for when we release a new version. I’m not sure what happened this time around, but I shouldn’t think that you would have problems next time.

Thanks for being a TEC user!

[Kelly]

Thanks for the screenshot, Brendan. 🙂 I will get with our dev team and report back.

Please note that because of the Thanksgiving holiday, I may not have a definitive answer for you until early next week.

[Kelly]

No problem! 🙂 We definitely understand how that goes.

If you wouldn’t mind letting us know after you’ve had a chance to check your theme’s functions.php, that would be great. Thank you! 🙂

[Kelly]

Hi, epratt. Thanks for the additional info.

It looks like this is a bug that will be resolved by our next release. In the interim, would you please try replacing the contents of the file at the-events-calendar/lib/tribe-template-factory.class.php with the code here: http://d.pr/f/eh0I

That should get you back in business. 🙂

[Kelly]

Hi, studioseptember. Thanks for the tip! 🙂

I’ve passed this along to our dev team for review. We really appreciate the feedback!

[Kelly]

Thanks so much for the kind words, Adam. It sounds like you’ve arrived at what is surely the simplest solution. If you do come up with anything else that you’d like to share, we’d be very interested in hearing about it! 🙂

By the way, if you have a minute or two, we will love it if you would write a few words for us here :
http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

Thanks in advance. 🙂

[Kelly]

Hi, Adam. Great question! 🙂

Please check out the steps in this tutorial: https://theeventscalendar.com/moving-the-ticket-form/

I think that should give you what you need.

Please let us know how it goes! 🙂

[Kelly]

That’s great news, Brendan! Thanks for letting us know. 🙂

James, have you had a chance to try it out?

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