[Barry]

…One other thing to try here, John:

add_filter( 'tribe_aggregator_queue_class', function() {
    return 'Tribe__Events__Aggregator__Record__Queue';
} );

This could be added either to a custom plugin (preferred) or else to your theme’s functions.php file. If you give it a go (just temporarily, for a day or more) does that alleviate the problems at all?

[Barry]

This reply is private.

[Barry]

Interesting … thank you for your patience so far.

When I look at our record of imports (linked with your Event Aggregator key) on our server, I see that we’re trying to push event data back to your site – example in my next reply of event data sent back 40 mins ago, at time of writing – so whatever is going wrong, it’s going wrong locally.

Would you be happy and willing to share a database dump for us to look at? The Duplicator plugin provides one means of getting this information.

Note that if the database dump is particularly large, you may need to share it via a Google Drive or Dropbox link, or similar.

[Barry]

Hello, Mel!

Q1: The code worked for a few things but NOT the month title?

Sorry to hear that.

add_filter( 'tribe_get_events_title', function( $title ) {
    if ( ! tribe_is_month() ) {
        return $title;
    }

    return 'MY CUSTOM MONTH VIEW TITLE';
} );

Perhaps a snippet like the one provided above would help/serve as a starting point?

This could be added either to a custom plugin (preferred) or else to your theme’s functions.php file.

Q2: See attached pic. How do I reduce the spacing above and below the title? I really would like the title between the prev/next buttons?

Sorry we missed this first time round (though, as a rule of thumb, it’s best to stick to one question per topic 🙂 ).

There are a few possibilities, but a straightforward CSS-based solution might look something like this:

#tribe-events {
	position: relative;
	top: -50px;
}

.tribe-events-page-title {
	position: relative;
	top: 50px;
}

You could try adding this via the theme customizer (Appearance ‣ Customize ‣ Additional CSS), though note it’s just a starting point and makes a few assumptions such as month view being the only active view – which seems to be the case on your site, but of course is something that might change later.

I hope those are useful to you!

[Barry]

I’m sorry for the delay, Alex.

Could you update us with another example of an event where the ticket form is not showing (by sharing both the Eventbrite URL and the single event URL from your client site)?

If there happens to be one in mid-late September or even later that isn’t in immediate danger of expiring, that would be especially useful here.

Thanks!

[Barry]

I see the same thing … there seems to be a bug at work. I’ll report this and see what the dev team can come up with as a solution 🙂

Please do bear with us: once a solution has been found we’ll circle back and post an update.

Thanks for your patience in the meantime!

[Barry]

Sounds like you’re all set here, Jonathan – but do let me know if that’s incorrect/you still need assistance with this request 🙂

[Barry]

Thanks for the update, @duanewilson 🙂

Unfortunately (or perhaps fortunately!) I’m not able to replicate the same thing, so we’re going to need additional information to help you troubleshoot further:

• As per Jaime’s last request, could you share your system information with us?
• Given we’re not immediately able to see the same problem, it’s probably also worth running through our standard conflict testing steps – can you give those a shot?

Let me know how you get on!

[Barry]

This reply is private.

[Barry]

Hi Thomas 🙂

As you may already be aware, it is no longer possible for us to support importing from Facebook via Event Aggregator (this is pretty frustrating, but is due to circumstances outside of our control).

In light of that, we have closed the corresponding bug ticket as we can’t really perform further investigation on this one.

I hope that’s understandable, but do let us know of any further concerns you might have about this.

[Barry]

OK, thanks 🙂

By looking at records on our Event Aggregator server, I see that we fetched and sent data to your own website for two different Eventbrite.com events (named “Another one” and “Test” respectively) just 16 minutes ago.

It sounds though that these are not ‘making it’ to your own website, or else perhaps they have already been deleted post-import (the names suggest they were test events, is that correct)?

…but the tickets do not show on the events page on the website. We can import from Eventbrite but the tickets still do not appear on the webpage.

Can you link me to one of the events you imported from Eventbrite.com (ie, the matching single event page on your own site) and can you link me to the event as it is on Eventbrite.com itself?

[Barry]

Thanks, Dan.

So, what happens when you try to publish an event to Eventbrite – do any error messages show?

Also, are you able to successfully create events on eventbrite.com and then import them into your WordPress site?

I am EXTREMELY displeased and may have to find another vendor and get my money returned if this issue is not promptly resolved.

We’ll do what we can to help, of course, and are sorry this has been a source of frustration for you.

In fairness, though, I want to highlight that Jeremy provided a set of troubleshooting steps one week ago and we’re only just getting confirmation on the results today.

Getting to the bottom of a situation like this does require cooperation on both sides. If you do ultimately prefer a refund we’d be sad to lose you, but you can apply for one here. Beyond that, please do get back to me on my latest questions and we’ll think about next steps.

Thank you 🙂

[Barry]

Hmm, you’re right, but I’m not sure why it isn’t showing (since we committed it to the .POT file) … just checking on this and will see what I come up with.

[Barry]

Hi Joseph,

Thanks for clarifying. Would the following strategy work for you?

• Review and remove any remaining links to the main event archive page
• Use a suitable plugin to implement 301 redirects from the default event archive to your custom page

There are various plugins that might help with that second point.

I hope that helps!

[Barry]

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