[Barry]

Hi Paul,

I do apologize for the delay in responding – and thank you for your interest in our plugins!

The first thing I’d like to highlight is that all of our premium event plugin offerings, such as Events Calendar PRO, build and depend upon the solid foundation provided by our free, core plugin — The Events Calendar. I just wanted to flag that – as some of what you are asking about should already be possible and you can test that out on your existing site and confirm if so.

Events for example can be set to “private” (the process is pretty much identical to what you would do if you made a regular WordPress page or post private). If you do this, those events will only be visible to logged in users.

Ability to display multiple events per day in a month-based layout, colour coded to differentiate between internal events and external events

More than one event can indeed be displayed for each day in month view. The exact amount is configurable (and if this number is reached, we provide a link that visitors can follow to see all events).

Colouring events is not something we support directly, but a third party plugin called The Events Calendar Category Colors does this on a per-category basis (so, you could install this and simply assign each event to one of two categories, specifying a specific colour for each).

Ability to show multi-day events in a visually clear way (e.g. using bands like in Google Calendar)

Currently we don’t handle this in quite the same way as Google Calendar. It would be possible to make it do this through some further customization work, however that’s something we are unable to guide you through.

Event submission feature. When participants want an event posted they should be able to go to the website and fill out a form that we can then either enter manually in WordPress, or better, simply approve prior to posting. This is only available to users who are logged in.

I believe our Community Events plugin would fit your needs here 🙂

In fact, given your list of requirements it sounds like that’s the only premium plugin you would require and the rest of your needs would mostly be met by The Events Calendar itself.

I hope that answers your questions, but do let me know if I can clarify anything else.

[Barry]

Hi Kevin,

That’s a great question.

It is however very much a custom development task and, unfortunately, the degree of support we can offer tends to be limited. That said, I’d be happy to share a few ideas:

• It does sound like you can submit all sorts of data to Salesforce and the trick would probably be to hook in during the appropriate action
• To figure out what that action is you’d probably want to start by inspecting how your WooCommerce/Salesforce plugin works (and/or approach their own support team for advice)

I’m not absolutely sure which (ticket) fields specifically you want to share in this case, but if you could itemize those we can potentially help you to figure out how to obtain them.

[Barry]

Hi Mike,

I’m sorry that’s a source of disappointment though I do appreciate your perspective on this.

Making timelines public is something we’ve experimented with in the past and we could certainly revisit doing so again in the future but, for the time being, our stance is just as Caroline described and we are unable to offer you even an approximate date for this functionality.

Of course we’d hate to lose a customer, but the fact is full support for recurring tickets is not available at this time and so if this represents a pressing or critical need for you (and solving it via custom development on top of our existing plugins is not an option) then it may be better to invest in a different solution.

As Caroline outlined, we are in the process of refactoring Events Calendar PRO in a way that will better accommodate recurring tickets (amongst other things). It’s not a small or trivial task and it’s going to take some time to complete. If you need to look elsewhere before then, that’s entirely understandable.

Thanks again for your interest 🙂

[Barry]

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[Barry]

That sounds like a good workaround — thanks for sharing and, again, we’ll open this topic and provide an update once we have something substantive to share 🙂

[Barry]

I’m sorry it took so long for us to review this, but I did want to follow up with a note about this issue.

The current situation is that, although compatibility with your page builder plugin (and page builders more generally) is something we’re keen to get on top of, right at this time there are no quick shortcuts we can offer to resolve this problem.

We do have a number of issues logged about this and similar problems on our internal bug tracker and we’ll continue to monitor demand for this and revise the priority of this work accordingly. However, at this time, we can’t do much more to assist (do remember it is also possible you could get assistance from the vendors of the page builder plugin).

I’ve linked this topic to our issue tracker — so when we do progress this, we’ll be sure to notify you.

Thanks again for your patience and support 🙂

[Barry]

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[Barry]

Apologies for the delay, Oliver.

WordPress provides a facility for running scheduled events (you can think of these as ‘background tasks’ that run every 30 minutes or some other interval of time).

These are important to the smooth operation of Event Aggregator but, in some cases, the basic implementation provided by WordPress is not ideal.

• We may have a scheduled task that we ask WordPress to run every 30 minutes
• By default, WordPress relies on visits to the site to trigger these tasks (otherwise nothing happens)
• In a site without enough traffic (or where the volumes of traffic are uneven) this is not guaranteed to happen

However, WordPress is a flexible piece of software and it is possible to configure ‘real’ cron jobs to manage this and ensure that scheduled events do fire on demand.

Exactly how to configure this varies by hosting environment, but most popular shared hosts will have knowledgebase articles explaining how to configure this and here are some other helpful articles on the same subject:

• Properly setting up WordPress Cron
• Replacing WordPress Cron with Real Cron

Now, it may be that you already have this in place – but I did want to flag it in case you didn’t as this is a not uncommon source of the sort of problems you have described.

Let me know if that helps at all!

[Barry]

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[Barry]

Thanks for your patience.

• Can you visit the Events → Settings → Imports screen and tell me what the Import Limit Type and Import Date Range/Quantity Limit fields are set to?
• Some of the events you identified as missing have of course now passed — are there other future events in the feed you can point me to that are examples of events which are not importing in your case?

Following your earlier examples, I do for instance see that Fall Visit Day for Prospective Grad Student … events are successfully importing (for me, locally) and I’d be keen to isolate the problem some more.

Last but not least, please do take the time to update to the latest version of The Events Calendar if you haven’t already done so 🙂

[Barry]

Hi there Belinda,

Thanks for considering our plugins for your project 🙂

A combination of The Events Calendar (free), Event Tickets (also free) and Event Tickets Plus would certainly provide a solid basis for what you outlined, but there are a few caveats I’d highlight:

• Selecting the sessions they wish to attend after purchase isn’t something that’s supported directly, with our plugins running “out of the box”
• You could make creative use of our custom meta fields feature to enable something similar to this but, again, that would be a workaround and possibly not a perfect fit for you
• All of our plugins are built to be customizable, so they could certainly serve as a foundation for further work and you could (especially if you have access to experienced WordPress devs) make them a cornerstone of your final solution

All in all, I think in this case – sadly – I’d have to say our solutions aren’t going to be the complete answer, but I’d also highlight that we offer a 30-day refund window if you want to take things for a spin 🙂

Do let me know if you have any further questions!

[Barry]

Hi Sanjeev,

I’m sorry to hear that — however we don’t provide technical support here in the pre-sales forum. If you have a premium plugin license key (or purchase one), you can certainly log in and post your question here.

Otherwise, the best avenue for technical assistance is our wordpress.org forum 🙂

Thanks!

[Barry]

Hi Amos,

Sorry to hear it.

This definitely looks like an oversight in our code: I’ll be sure to log this and we’ll address as quickly as we can (once we have a fix ready, we’ll pop back in here and update you).

Thanks for flagging this and our apologies for any inconvenience in the meantime.

[Barry]

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[Barry]

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