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Great to hear the license key issues are resolved!
With regards to your further issue, there appears to be a Javascript error which is causing some breakages on your main events page. In fact, the same errors can be seen on your homepage and various other locations.
I’d recommend we look at ways of resolving those, first of all, as the chances are that those are stopping other components like Filter Bar from operating as expected. Since your last reply was private I’ll include the details in a further reply that is also private 🙂
Hi Cesar,
We’re really sorry you had a rough experience. Your post here is an exact duplicate of the email you sent us (to which I already replied) and for that reason I’m going to remove it from our forums.
Rest assured we’ve heard you and, as I outlined in my reply to your email, we will review our list of recommended third party developers and referrals in general — but sorry as I am to hear of your difficulties it wouldn’t be appropriate for us to intervene in a contract between two other parties.
Hi Scott,
You’re right!
Sorry about that: we actually interact with topics like this one through a different interface than do our customers and, for me, some of the URL is missing (I see the complete link if I view things on the frontend – though there again it seems something is going wrong when bbPress tries to transform it into a link).
At any rate, let me review and I’ll get back to you 🙂
Hi Ferry,
Thanks for your interest in our plugins 🙂
If you were buying 10 licenses for the same plugin, you could take advantage of our agency license ($299). Since you wish to buy 5 licenses for two different plugins, though, that unfortunately isn’t available.
Here’s what we can do, though: send us an email and we’ll be happy to give you an appropriate discount that approximates the same savings if you buy 10 personal licenses in the same transaction.
Another question: is it a cheaper way to use a Multi Site-license for 5 websites or is it better to use loose licenses?
The key question here is are you planning to deploy our plugins within a multisite network? If so, I would recommend the multisite license key (especially for the number of plugins you wish to use).
If not, it doesn’t offer any particular advantages here.
I hope that helps!
Hi David,
What you’re describing might be a side effect of the way scheduled events are triggered.
To explain: WordPress supports a concept of scheduled events and they can be seen as a sort of regularly occurring background task (a piece of code that, theoretically, runs every 30 mins or at some other interval).
In relation to Event Aggregator, we make use of scheduled events to process imports — however, in the simplest and default case supported by WordPress, they actually are not guaranteed to run at the designated intervals.
If, for example, visitor traffic isn’t fairly constant then they may fail to run (or won’t be triggered often enough to process all the waiting tasks). There’s a pretty good description of this here:
http://www.lucasrolff.com/wordpress/why-wp-cron-sucks
It’s an external link and we don’t necessarily agree with the title of the post, but it does explain things pretty well besides covering a possible solution. Note that many shared web hosts (if that’s what you are using) provide notes in their respective knowledgebases that describes how to set up a ‘real’ cron job in a way that makes sense for their setup, so it could be worth researching that if you want to change how this operates.
Armed with that knowledge, does this sound like a viable hypothesis to you – or have you already configured things to use ‘real’ cron?
If you haven’t, it may be worth looking into this. If for any reason you can’t set up real cron tasks and need to rely on WordPress’s implementation, that would also be good to know.
Last but not least, if you already have real cron in place then again let me know so we can think through the next steps.
Thanks and please let me know if I can clarify any of the above 🙂
Hi Pablo,
I’m sorry for the delayed response: unfortunately this topic slipped through our net.
For some time, when installing some of the latest updates, Facebook does not load the highlighted image of the event when I share it on the social network
I’m sorry to hear that. Are you finding this is exclusive to your events, or are all posts (such as blog posts with featured images) subject to this issue?
I believe the best way to handle this is to use the Open Graph protocol to specifically tell Facebook (and other platforms) which image should be used as the ‘featured image’. Some SEO plugins are able to add this for events as well as various other post types, so that could be worth a try here.
It’s not however something we support directly ourselves.
Does that help or at least clarify things?
That’s definitely odd. Unmodified, there should be no problem. Perhaps there’s a conflict with your theme or with another plugin.
theeventscalendar.com/knowledgebase/testing-for-conflicts
Would you be able to run through the above troubleshooting steps, either on your production site or from within a testing/staging environment if you have one available?
Sure – so let’s ensure we’re both talking about the same thing and are working with the same code.
Can you share (privately if you prefer) an example of one or more of the custom filters you wrote that is having problems interacting with other filters — and provide any notes that will help me to quickly replicate locally?
Are you saying making organiser information non-public is possible within Events Calendar?
Yes! It’s not a feature, as such – rather something that’s possible with either custom coding or some creativity.
And/or that it is possible by making non-public custom fields?
That too. You can make use of WordPress’s own custom fields facility to store anything you like. By default we don’t display that information, but do take the time to test things out with your theme of choice/with any other plugins you are using in place (since it’s possible they might expose this information – though generally speaking that will not be the case).
While the Trustees are happy to pay for a licence, I’m not sure they would stretch to custom programming.
The approach I outlined above is probably what you’d want to look at in that case.
As a sidenote, everyone’s skillset varies but often you will find existing snippets in our premium forums that you can copy and add to your own site, if you are comfortable doing so, so while we may talk of custom programming it isn’t necessarily the case that this involves hiring someone to do the work.
Hi Sarah,
We wouldn’t intentionally make something like this difficult and, in fact, Filter Bar supports exactly this scenario: you can concurrently apply category, tag, cost and various other filters.
I guess $query->set( $key, $value ); is simply overwriting each filter’s meta_query with the next filter’s value.
So is the specific problem you are facing one with the meta query, then? Our Additional Fields filter (which will function if you also have Events Calendar PRO active) does indeed operate on that however it attempts to preserve any existing meta_query fields that have been set, so far as is practicable at least.
The level of support we can provide for custom code is limited, but if you share what you have (by uploading a zip or by posting your code on Pastebin, Gist or similar) I’ll happily take a look in case there’s something we’ve overlooked 🙂
Hi!
Yes, I believe they would qualify (though each application is assessed on it’s own merits). Definitely worth a shot!
The Trustees will want to include this information for their own records. However, they will NOT want it made public on the website for private events, like private and children’s parties for example.
Is there a way of easily turning this off as required?
So this would be custom dev territory and I can’t help with that here in the pre-sales forum – in fact, even for premium customers the level of support we can offer for custom coding is limited,
though we do try to at least point people in the right direction wherever we can.However it is certainly possible to make organizer information non-public (or, alternatively, you might be able to use a different mechanism such as non-public custom fields).
I hope that helps!
Yes – I think that might be a lot easier (unless there are other reasons for using Google Calendar beyond this specific need).
In fact (much as I’d love you to purchase a copy) you may not even require Events Calendar PRO. It certainly adds a bunch of useful features, but by the sounds of things our free, core plugin – The Events Calendar – could be all you need if you move to entering events directly on your own site.
That said, buying a premium plugin also opens up access to our premium forums which you might find useful if you require support. Some final notes:
- We have a further free plugin – Event Tickets – that might be useful to you as a booking tool
- I’m not quite sure how your organization is constituted but if you are a non-profit, you may be able to apply for a non-profit license for one of our premium plugins
Cheers!
