Map Ticket Fields to Woo Add on Fields?

[Kevin ONeill]

We use sales force to manage our customers and entries. WooCommerce has a plugin that maps order data to Salesforce. We would like to map the Ticket Fields to the WooCommerce Add on Fields so we can transfer the data. Is this possible? If not, any suggestions how we can accomplish this?

TIA
KO

[Barry]

Hi Kevin,

That’s a great question.

It is however very much a custom development task and, unfortunately, the degree of support we can offer tends to be limited. That said, I’d be happy to share a few ideas:

• It does sound like you can submit all sorts of data to Salesforce and the trick would probably be to hook in during the appropriate action
• To figure out what that action is you’d probably want to start by inspecting how your WooCommerce/Salesforce plugin works (and/or approach their own support team for advice)

I’m not absolutely sure which (ticket) fields specifically you want to share in this case, but if you could itemize those we can potentially help you to figure out how to obtain them.

[Kevin ONeill]

That’s very helpful. Thank you.
The fields we need to map are the following Ticket Fields:

Student First Name
Student Last Name
Current School
Date of Birth

Is that what you were asking for?

[Barry]

Gotcha, so you’re referring to custom ticket meta fields here, is that correct? If so you can make use of the following methods:

• Tribe__Tickets_Plus__Meta::instance()->get_meta_fields_by_event()
• Tribe__Tickets_Plus__Meta::instance()->get_meta_fields_by_ticket()

You can use the former if you have the event ID or the latter if you have the ticket (product) ID available to work from 🙂

[Kevin ONeill]

For clarification,
Are you saying to use the methods to go directly to SalesForce? Or to inject the Ticket Meta into the WooComm order?

Thank you!
KO

[Barry]

Neither!

I’m suggesting you can use those methods to extract the data you need.

Sending it to SalesForce (or cross-posting it to the order data so that the other plugin you are using can do so) isn’t really something we can help you with, I just wanted to give you a heads up as to what was available on our side to work with and pull our data 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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