[Barry]

Yes, that’s useful. I think this is (unfortunately) a known bug with the Countdown Widget which we are actively working on. Can you try out this temporary workaround and see if that helps?

[Barry]

OK – and what priority is your callback running on?

[Barry]

To auto-complete orders, please see this page (but please also note this is really a facet of WooCommerce and you should approach them for more assistance on this particular matter).

If orders are being marked complete, though, and you aren’t actually getting the ticket emails there are a few things to check:

• The first is your email account’s spam or junk folder. Sometimes one is filtered out but not the other (for reasons we can’t control)
• The second is to contact your hosting provider – in some hosting environments, measures exist to suppress the sending of emails where multiple emails are dispatched in rapid succession (this is often to stop servers from being used to issue spam) … in this scenario, it may be the first email is sent but the second is stopped at a level above WordPress

Can you check those out and let me know if that gets you any further along?

[Barry]

There’s no harm in asking them.

Certainly if you’ve got the sidebar showing that’s half the battle – what remains is less PHP know-how and more HTML/CSS based as you’d need to ensure it is positioned at the appropriate point in the page structure and also set up whatever style rules might be needed (or ensure the correct classes and IDs are in place to inherit the theme’s own styling).

[Barry]

Ah, I see.

And is that contained within a regular sidebar or have you embedded it by some other means?

What happens if you deactivate all other plugins and switch to a default, unmodified theme – do you still hit the same problem with that widget?

Thanks!

[Barry]

I’m afraid that’s beyond what we can really help you with. Unless you manually create a lot of tickets you might set up a customization that associates a piece of custom order data with the purchase (thus identifying it with a particular day).

That’s really something where you would need solid dev knowledge of WooCommerce, though. I do wish you luck but as we can’t help out further on this one I’m going to go ahead and close out this thread.

Thanks again 🙂

[Barry]

Strangely we can’t locate the tweet you are referring to – and certainly have no knowledge of there being a ‘vulnerability’ in this area, even if there was some other problem.

You should be able to find the relevant code in the default month/single-day.php template (a comment sits above the relevant section, reading <!-- View more --> … following from my last post, can you confirm if you have any customizations in place such as template overrides?

It looks like you already tried deactivating all other plugins and switching to a default, unmodified theme: what was the outcome of that test?

Thanks!

[Barry]

Hi Sean,

Sure – so if you want to start by taking a peek at the community/edit-event.php template (you might even experiment with it by setting up a template override) you can see it basically serves a role as a kind of “master template”. Individual form components are pulled in from there. If I were you, for example, I might start by doing this and commenting out or temporarily removing the following line:

<?php tribe_get_template_part( 'community/modules/venue' ); ?>

You should be able to follow the chain of events from there. I hope that helps 🙂

[Barry]

My pleasure 🙂

I’ll go ahead and close this thread – but if we can help with anything else please do feel free to post new threads as needed. Also, if you had a moment to spare, we’d love to hear your thoughts on The Events Calendar so far. Thanks!

[Barry]

Well, it sounds like views/list.php would be a good starting place. You might even do this without template overrides by using the tribe_events_after_template hook – that way you could “inject” a new list from your theme’s functions.php file, if that happened to be preferable to working with template overrides:

add_action( 'tribe_events_after_template', 'custom_past_events_list' );

function custom_past_events_list() {
	if ( ! tribe_is_upcoming() ) return;
	$past_list = 'You might call another function which generates this';
	echo $past_list;
}

A great deal depends on what you’re comfortable with, but that’s another avenue you could explore.

[Barry]

Well, essentially you’d need to get creative. For each ticket that you create a corresponding standalone product is created: so, by default, variable products are not possible.

That’s not to say you can’t workaround this with some customizations of your own – I’m sure that is completely possible – but I’m afraid these sorts of customization are beyond what we can help you with.

[Barry]

Sure, I can see your point and actually I believe we do have a ticket logged to bring about an iCal feed with all upcoming events – so if you can bear with us we’ll get something released to enable this 🙂

I would highlight though that not everyone would wish the ical feed to contain absolutely all upcoming events and this is unlikely to ever be enabled by default.

[Barry]

I’d be happy to take a quick look, before sharing credentials though please note the following:

• We cannot accept responsibility for any problems arising from your sharing credentials or our accessing your site
• To troubleshoot, we may need to alter settings and/or deactivate plugins or themes
• We strongly recommend you make a backup before providing access and of course you need to be aware of how to restore that backup

That’s not to terrify you – but just to be clear on where we stand 🙂

If that’s all good, please do post credentials via a private reply and I’ll see if I can discover what might be different.

[Barry]

Excellent 🙂

[Barry]

Hi!

We’re happy to help but please bear in mind this is the pre-sales forum. If you do not have a PRO license then the best place to seek help is our wordpress.org forums, otherwise you are more than welcome to post on the PRO forum.

Thanks!

[Author]

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