Receive confirmation of order but no email with ticket

[infoasocialstandard]

Hello, I am gradually getting there with getting the Woocommerce Ticket plugin to work correctly. I go through the order process, and then receive confirmation, however, the email ticket that is promised never arrives….is there something I need to do/check?

Thanks

[Barry]

Hi!

Sorry you’ve experienced difficulties.

Orders must be marked as complete before the tickets are dispatched and, quite often, this must be done manually. Can you confirm what the status of the orders in question is? Normally you can find this out by looking at the WooCommerce Orders admin page (and opening up a specific order if necessary).

If they haven’t been marked as complete then that is probably the problem.

Let me know how you get on!

[infoasocialstandard]

Hello, yes I have tried the marking as completed order for a new test. A email has come through saying the order is complete and it states another email will come with the tickets……Yet to arrive. IT is the same for the first trial I ran, but it was with my own profile email, so I have run this new one with a different user profile. No improvements yet. I would like an option to auto complete orders though.

Please advise on what action I can take to get these tickets. Thanks

[Barry]

To auto-complete orders, please see this page (but please also note this is really a facet of WooCommerce and you should approach them for more assistance on this particular matter).

If orders are being marked complete, though, and you aren’t actually getting the ticket emails there are a few things to check:

• The first is your email account’s spam or junk folder. Sometimes one is filtered out but not the other (for reasons we can’t control)
• The second is to contact your hosting provider – in some hosting environments, measures exist to suppress the sending of emails where multiple emails are dispatched in rapid succession (this is often to stop servers from being used to issue spam) … in this scenario, it may be the first email is sent but the second is stopped at a level above WordPress

Can you check those out and let me know if that gets you any further along?

[infoasocialstandard]

ah ha!!! spam!! blimey. how frustrating. I would like to try and avoid this being marked as spam by gmail…or any other email provider. what is the problem with the ticket email when the normal email gets through?

Thanks

Leigh

[Barry]

That’s a great question but, unfortunately, a hard one to answer as each email service potentially uses a different form of spam filtering.

It could be that because the customer received two emails in rapid succession from the same source (faster than a human can ordinarily send them) the filters are using that as an indicator of spaminess … it could also be due to keywords in the ticket email – which naturally would depend on the product names, etc. Quite likely there are other factors and it’s probably a combination of many of them.

The best I can really suggest – unless of course you are already doing this – is configuring WordPress to send emails through a suitable third party email service with proper safeguards in place. Unfortunately, especially in many shared hosting accounts, the default mechanisms for dispatching email aren’t quite tight enough to avoid issues like this.

I hope that helps 🙂

[infoasocialstandard]

Frustrating. I think I will just write lots of notices to cover this for any customers who might be looking for their ticket.

Thanks

[Barry]

Definitely frustrating but, unfortunately, not something that impacts on every user and when it’s a spam filtering issue much depends on the email services provided by the host (or by whatever third party service you might be using) on one hand, and the services used by customers to receive emails on the other.

There are many possible combinations and over-zealous measures designed to quash spam can, unfortunately, affect legitimate emails at times.

I don’t think there’s much else we can do here and will close this thread – but of course if we can assist with anything else please don’t hesitate to create new threads as needed.

Thanks!

[Author]

Posts