[Barry]

Hi Chris,

Hopefully you will no longer need to manually adjust the database 🙂

Essentially, the change means you can remove an entry from the attendee list – whether or not you also cancel/refund the order via WooCommerce is really a separate decision (and you can do these operations in whichever order makes sense for you).

In the case of WooCommerce Tickets, the total sales figure is amended automatically when you remove an attendee.

Does that clarify things?

[Barry]

Hi Tom: so each of those orders are being marked as complete, in that case (ie is the snippet/tweak from skyverge.com working as expected or are you anyway manually setting them to complete)?

Can you also confirm if all other emails generated by your WordPress installation are being dispatched and received as expected, such as password resets?

Thanks!

[Barry]

OK – I see you created another thread for the same issue and already answered the above question.

What I’ll do is close this thread and we can keep the conversation going there – thanks!

[Barry]

Hi Tom: can you confirm that the order status is being changed to complete – which you may need to do manually (unless you add a customization to automate this)?

Let me know!

[Barry]

OK, so how about populating $eventsposts with:

$eventsposts = tribe_get_events( array( 'posts_per_page' => 4 ) );

Does that help?

[Barry]

OK – in that case I’ll go ahead and close this thread but of course if we can help with anything else please don’t hesitate to create new threads as needed. Thanks again!

[Barry]

I think, unfortunately, we’ll have to bow out here (as this is ultimately a customization/theming issue). What you want to achieve is absolutely possible – but it does require some knowledge of WordPress and how sidebars work and really we’re going to have to leave you to delve into that. The following resources could be useful:

• http://codex.wordpress.org/Function_Reference/register_sidebar
• http://codex.wordpress.org/Function_Reference/dynamic_sidebar
• http://codex.wordpress.org/Function_Reference/get_sidebar

Good luck 🙂

[Barry]

It’s definitely best to avoid editing core plugin files if you can help it: so long as you understand the risks though we’ll leave it to your discretion and I definitely wish you luck, but – to see changes in future releases of the plugin – the best course of action is to post feature requests if you haven’t already done so.

Since I don’t think there’s much more we can do on this occasion I’ll go ahead and close this thread. If we can help with any other issues though please do feel free to create new threads as needed.

Good luck 🙂

[Barry]

It looks like you marked this thread as resolved but your comment suggests you still need help on this one … can you confirm you’re all sorted/still in need of assistance and if not let me know:

A) If you have any customizations in place such as template overrides?

B) If you already tried deactivating all other plugins and switching to a default, unmodified theme … and what was the outcome of that test was?

[Barry]

Definitely frustrating but, unfortunately, not something that impacts on every user and when it’s a spam filtering issue much depends on the email services provided by the host (or by whatever third party service you might be using) on one hand, and the services used by customers to receive emails on the other.

There are many possible combinations and over-zealous measures designed to quash spam can, unfortunately, affect legitimate emails at times.

I don’t think there’s much else we can do here and will close this thread – but of course if we can assist with anything else please don’t hesitate to create new threads as needed.

Thanks!

[Barry]

BUT I need it to be “October 23-26, 2014″, we ALWAYS want the year to appear on our dates. Is there a code for that?

It’s definitely possible: if you’re familiar with WordPress’s  hooks and filters you’ll be happy to know there is a filter for just this sort of purpose:

tribe_events_event_schedule_details

Your callback could then use tribe_get_start_date() and tribe_get_end_date() to derive the information it needs and build your custom format from there. Does that help?

[Barry]

Awesome, glad you sorted things out here 🙂

[Barry]

Hi Beth: the first thing I’d recommend is updating our plugins – if that doesn’t help, though, please do create a new thread of your own and one of the team will be along to help you as quickly as they can.

@sboliner: based on another current thread I’m just slightly concerned that although you marked down having tried our standard troubleshooting steps something might have been missed, so I just want to reiterate that process in full.

• Firstly, please ensure you are using the latest versions of our plugins
• Next, deactivate all other plugins except for The Events Calendar and Events Calendar PRO
• Please now switch to a default, unmodified theme (such as Twenty Twelve or Twenty Thirteen)
• Now test to see if the same problem remains

Can you confirm you ran through these steps (or could you do so now) and let me know the outcome? I’d just like to be doubly sure since I understand your theme may have contained some event-related customizations.

Let me know – thanks!

[Barry]

…to be clear, I meant that if you have a custom event widget template please try removing that – rather than your custom tribe-events-pro.css file.

[Barry]

Hi! Glad you’ve sorted out most of those issues.

With regards to this events list widget, is it possible you have a template override in place, as I can see other customizations such as a tribe-events-pro.css stylesheet which is being loaded. Is that possible and does this relate to that customization (can you try temporarily removing it)?

The reason I ask is that the structure of the HTML looks a little different to that which currently ships with the plugin and in your site each event is contained in a list item – but is not part of an ordered list, or any sort of list element, as is the default (and this could relate to the stylistic problems we’re seeing).

 

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