[Barry]

Awesome 🙂

It’s a shame we didn’t catch that with the initial troubleshooting steps – by switching to a default, unmodified theme (and sometimes this happens – but I’d love to know if those steps are ambiguous in any way so we could make it clearer in future support exchanges with other users) – but the main thing is we solved the issue with the spinner.

 

[Barry]

Excellent, I’m happy that helped (and thanks for dropping a note in here of adding custom CSS in Pagelines – it will definitely be helpful to others).

I’ll go ahead and close this thread, but of course if we can assist with anything else please don’t hesitate to create new threads as needed. Last but not least, we’re always interested in hearing your thoughts on The Events Calendar and if you wanted to leave us a review that would definitely be appreciated 🙂

[Barry]

Hi – sorry you’re hitting up against difficulties.

There are certainly themes that require a little more work to achieve a really smooth integration and this may be one of them: our Themer’s Guide is full of great information that can help you to workaround styling issues, though – so that could definitely be worth a peak.

Bearing in mind we try hard to stick to one specific issue per thread, is there anything in particular we could help you with to get you on the right track?

Thanks!

[Barry]

Hi Adam!

I think it’s a bug/oversight – and will make a note to have this corrected, thanks for bringing it to our attention 🙂

<p style=”text-align: left;”>Also, is there some tutorial on creating a custom import plugin? I am having to modify the current code in the plugin for importing custom attributes.</p>

I’m afraid that at this time there is not – can I ask though what you’re trying to do? Perhaps it would make a good feature request?

[Barry]

Hi Marc,

Depending on how you’ve configured things you as the merchant should normally receive a notification email when an order is placed, linking you to the order editor: this view should let you see what was purchased.

If the ticket/product name is ambiguous, such as “Admit One”, you could simply click on it and link through to the product editor – on this screen you should see a meta box telling you the actual event, with a piece of text like:

This is a ticket for the event: {EVENT NAME}

Does that help/clarify things?

[Barry]

Hi!

Unfortunately the forum doesn’t do a great job dealing with code posted directly in replies.

Can I ask you to share that again, but by linking to a copy of your snippet hosted on Pastebin, Gist or some similar service.

[Barry]

Hi – sorry you’re hitting difficulties.

Is it possible you are using the wrong key? It looks like you have both a personal and a business license. Might you have used your personal license on more than one site? If so, it’s easy to clear up – just visit the license management page, clear your installs and then re-apply the licenses.

The calendar widget is no longer working.

I can see a list widget in the sidebar and certainly on the home page it seems for some reason to display a link to the homepage itself … is that the issue you are referring to?

If so, is this something that changed recently? Did any updates (whether to our plugins, other plugins, your theme or WordPress itself) – or settings changes – occur right before this problem surfaced?

Thanks!

[Barry]

Hi – sorry you’re experiencing difficulties (and thanks for posting a new thread for this issue).

Right above the list of events is a box labelled Filters & Columns. Sometimes a filter is accidentally applied so, in the first instance, can you try hitting the clear button?

If that doesn’t help, can you tell me if you see a list of post statuses (right below the Filters & Columns meta box, but above the list itself) and let me know what you see there? Normally you can expect a horizontal list looking something like this:

All (270) | Published (254) | Draft (6) | ...

Thanks!

[Barry]

Hi – that definitely isn’t ideal, but nor should it display like that out of the box. I see you already ran through the standard recommended troubleshooting steps of deactivating all other plugins and switching to a default, completely unmodified theme. Can you confirm that these steps made no difference to the problem?

Particularly if you might have added snippets to customize the calendar in your theme’s functions.php file it’s well worth running through these steps.

[Barry]

OK – if you set up a custom tribe-events.css stylesheet and add the following rule (or if you’re familiar with CSS and have a different location where you’d like to add it, that should be fine too):

.events-archive .one-sidebar-right #pagelines_content #column-wrap { width: 100% }

Does that help to maximize use of available space?

[Barry]

No, normally they shouldn’t – event categories and post categories are two separate things.

[Barry]

I’m sorry to hear that. One of the reasons this is tricky is that every theme is different and what works for one may not work for another (some “theme frameworks” may work in a quite different manner altogether, for instance).

Are you certain your template override is being used, though? If you add something like:

<h1> Hello!! </h1>

Is that showing up? If so, what’s inside your theme’s sidebar.php template (does it in fact have one)? And did you register a new sidebar with the name Events-Sidebar – if so, can you share the code you used?

[Barry]

OK – so that’s from this thread, right?

If so, it looks like Brook left that open and is waiting on your confirmation that it works – so if there’s a problem with that snippet and you want to hit Brook up for some extra ideas on that front, that’s probably the best course of action here 🙂

[Barry]

Hi Rachel,

I’m sorry for the delay and frustration this has caused you but please note that we do not typically deliver support on weekends so, if you post on Friday, you may not get a reply until Monday. We try to be upfront about the level of support we provide here on the forums but I’m sorry if that wasn’t clear enough.

Permalinks end with post, not default (always have)

Can you clarify what you mean here? It looks to be like you are using default permalinks – ie ones that end with a question mark and a list of parameters, such as example.com/?page_id=25 … is this something you changed since your last post or are you able to enable “pretty permalinks” so the URLs look more like example.com/page-name instead?

Beyond that, it’s clear you’ve got a live and fairly busy site so let’s take a different approach to troubleshooting, if we can. If you have a test site let’s us that – but if not, please simply install a fresh copy of WordPress in a subdirectory.

With that done, before you do anything else, please install and activate only The Events Calendar and Events Calendar PRO. Create some recurring events and test to see if they work as expected.

Let’s assume for the moment they do work as expected – can you now start adding all the plugins (and ultimately the same theme) as you have on your live site? Each time you install and activate something, test to see if the recurring events are affected (and it may also be worth creating a new set of recurring events to check if they are affected).

This can be a solid way of approaching the problem and troubleshooting without impacting on your live site.

 

[Barry]

That’s a great idea (stopping The Events Calendar from working with tags) and if that would suit your needs you could certainly explore it – unfortunately though this would really be a piece of custom development work that we can’t provide a great deal of help with here on the support forums. Two areas I would highlight though if you want to dig into this are:

• Rewrite rules – extra rules added by The Events Calendar in relation to tags can be filtered out via the tribe_events_rewrite_rules hook
• Queries – you may need to add your callbacks on the parse_query hook to circumvent our own logic (please see TribeEventsQuery::parse_query())

Good luck 🙂

[Author]

Posts