[Barry]

Does tribe do custom solutions if so what would a estimate be on something like this?

I’m afraid that typically we do not – but if you want a list of suitable freelancers/independent devs to feel free to email us and we’ll provide you with one 🙂

pro @ tri . be

Would you be able to give me a push in the right direction. I think i should be able to import data directly into the database and bypass the import feature.

Can you give me an idea of where the data for WooTickets is kept?

It’s pretty much all maintained in the posts and postmeta tables. The best way to build a picture of the relationships (other than studying the code) is to create a few events and some tickets – then look at the entries that were created in those tables and see how they link together.

I definitely wish you luck with this, but unfortunately we’re not going to be able to help further with a custom dev task like this one.

Thanks again 🙂

[Barry]

I can’t view your site so it’s not too easy to see what you mean or inspect the markup … can you provide a means of seeing the main events page so I can get a better picture?

[Barry]

Altering core plugin code’s generally not a good idea, but you can safely override and customize any of our templates – please see the initial section of our Themer’s Guide for more details on this:

https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/

The basic process is pretty easy and in this case you’d grab the ticket form (from plugins/wootickets/views/wootickets/tickets.php) and set it up in your theme (ie, at themes/twentyfourteen/tribe-events/wootickets/tickets.php).

I hope that clarifies things 🙂

 

[Barry]

OK. Just to be absolutely clear, you did try switching to a default and completely unmodified theme as part of those troubleshooting steps?

It looks to me like a core plugin stylesheet (tribe-events-full.min.css) is not being loaded at all – and that needs to be present to resolve this – whereas I can see the equivalent stylesheet from Events Calendar PRO (tribe-events-pro-full.min.css) is present – so something’s out of whack there.

I do see your theme, Incarnation, has a number of event related customizations (such as stylesheets contained in incarnation/config-events-calendar) … I’m unsure if these were put in place by you or shipped with the theme, but I’m essentially wondering if theme code might be knocking out the stylesheet I referenced and replacing it with its own, resulting in this problem?

[Barry]

Hi! As it’s been a while I’ll go ahead and close this thread (it will no longer be monitored by staff for new replies). If we can help with anything else, please don’t hesitate to create new threads as needed – thanks 🙂

[Barry]

Hi! As it’s been a while I’ll go ahead and close this thread (it will no longer be monitored by staff) – but if we can help with anything else please don’t hesitate to create new threads as needed 🙂

[Barry]

Please note staff will no longer monitor this thread – but if we can help with anything else please don’t hesitate to post new threads as needed 🙂

[Barry]

Hi!

Sometimes we can issue a refund so that you can purchase a new license for a different product … in the circumstances I’m not honestly sure if that’s going to be applicable but please do feel free to email the team with your request:

pro @ tri . be

If you could include a copy of your purchase receipt that would be appreciated.

Thanks!

[Barry]

Hi – sorry you’re hitting problems. I’m going to move this across to our Translation forum and one of the team will get back to you as soon as they can (at this point, that may be Monday).

Thanks for your patience!

[Barry]

Hi!

This sounds like a great idea (and we’re always open to new feature requests) but I’m afraid that, right now, it’s just not something the plugin is intended to do.

The best I can really suggest is taking a peek at the-events-calendar/lib/io/csv/classes/TribeEventsImporter_ColumnMapper.php to see how column mapping is executed but, at this time, I feel a custom solution is likely to be best for you.

Good luck!

[Barry]

You’re right that we can’t do too much with WPML at this time. Is it definitely an issue with that plugin, ie if you deactivate WPML and flush permalinks (by visiting the Permalinks Settings screen) is the problem also resolved that way?

[Barry]

Hi!

So at the simplest level you could use one of our ticketing solutions like WooCommerce Tickets and simply create two different tickets – Members and Guests – for each event and verify if they are truly members at the door.

If you need something a little more involved and members have logins for your site (or you can generate logins for them) you could implement a fairly simple customization to hide the Members ticket from those users who aren’t logged in and vice versa.

That to say, what you want to achieve is completely possible: how in depth this needs to be will dictate whether or not you need to make a customization or use an additional members plugin – but in principle it sounds like you could get everything up and running with just The Events Calendar (our free, core plugin), WooCommerce Tickets and WooCommerce itself (also free).

I hope that answers your questions, but please let me know if I can help with anything else 🙂

[Barry]

Hi – I’m sorry you’re facing difficulties.

Side note: it hasn’t always been like this the entire time, this is a recent error.

This is interesting: did this problem coincide with any specific changes – whether an update to our own plugins or to unrelated plugins/your theme/WordPress itself? Or even a setting change, even if it related to a different plugin?

Are newly created recurring events similarly effected?

[Barry]

Hi – great question!

WooCommerce is pretty flexible and actually lets you process orders manually – so you could certainly take the details of customers, punch out an order and generate some tickets.

Does that help?

[Barry]

Hi – sorry you’re facing difficulties.

I’m afraid to say issues do crop up with Pagelines from time to time. Have you tried experimenting with the template setting in the Events > Settings > Display admin screen? Sometimes that can help (or at least get you closer to a solution).

[Author]

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