[Barry]

That second issue may relate to Advanced Post Manager (the box you see above the list of events in the admin environment) and probably isn’t related – but one of the team will be along to help in that other thread shortly in any case.

On other thing to try here is switching to the Default Page Template (via the Events > Settings > Display admin screen) – does that help at all?

[Barry]

Hi!

If possible, please avoid using private replies unless you’re sharing confidential information such as login credentials: keeping things open makes it a lot easier for other customers in the same boat to make use of threads like this one when researching for problems similar to their own 🙂

This isn’t a line of code I can just add from the edit plugin panel?

Potentially you could edit your theme’s main stylesheet via the Appearance > Editor admin screen and add that snippet at the end or, if your theme has a custom CSS field, that may work too. To set up a tribe-events.css stylesheet though you’d need access to your server’s directory structure – not as daunting as it sounds! – via an FTP client or an online file manager (if your web host provides something like CPanel access, that is).

Does that help?

[Barry]

Hi!

If possible, please don’t use private replies unless you have something confidential to share, like login credentials. Keeping things open just makes it easier for other customers in the same boat to research threads like this one in the future 🙂

Also, due to some limitations in our current forum software, it is often best to share code via Pastebin, Gist or some other suitable service.

<?php get_sidebar(Events-Sidebar); ?>

It looks like you are missing quotes here (unless that is a result of our forum inadvertently stripping stuff out from the code you posted). Can you try:

<?php get_sidebar(‘Events-Sidebar’); ?>

Otherwise it will look to PHP as if you are subtracting the value of one constant (Sidebar) from another (Events). I hope that helps 🙂

[Barry]

So it’s important that categories and event categories are two distinct things. They certainly are similar at a high level, but operate quite independently of one another.

So do you mean you are manually adding that query to the front page URL? Or are you adding the ID to some setting your theme makes available? Certainly if it is the latter there is a good chance it will not work quite as you’d expect (since post categories and event categories are separate).

Does that clarify things?

[Barry]

I have tryed deactivating plugins and still get the same issue

OK, thanks for giving that a try.

Can you confirm that you also tried switching to a default, unmodified theme at the same time as deactivating all non-Modern Tribe plugins?

[Barry]

Ah, ok. I can picture what you’re hitting up against here.

Honestly I think this is a limitation of the WPML way of doing things. Not that it’s “wrong” or “bad” by any means – but simply that it’s going to be complex for any plugin that has a structure of inter-related posts to add the extra scaffolding needed to workaround this.

I think what you want can be achieved nonetheless with a customization which would broadly work as follows:

• Check to see if a translated version of the event is in use
• Determine what the source event’s post ID is
• Alter the ticket form so that the actual tickets used for cart submissions are the “source” tickets, but still use the title/description of the translated tickets

I hope that gives you a few ideas 🙂

 

[Barry]

It seems to me that you can – so long as you don’t enable translations for products (but do for events and tickets) there should be no problem: would that work for you?

[Barry]

It would definitely be interesting if you could test this step on at least one venue:

In the first instance can you edit that venue and change the street address slightly, save, then change it back to the correct address and save again? Does that rectify this?

Could you also share your CSV data (perhaps by posting on Pastebin, Gist or a similar service – linking via a private reply if you prefer)?

Thanks!

[Barry]

OK – is this a recent change and did you do anything/did anything in your installation change prior to this occuring?

[Barry]

Ah ok, yes I see what you mean. I’m going to file that as a bug and hopefully we can turn out a solution shortly. Thanks for reporting this!

[Barry]

My pleasure!

I’ll go ahead and close the thread – but of course if we can help with anything else please don’t hesitate to create new threads as needed and, if you have a moment, we’d love to hear from you if you wanted to post a plugin review 🙂

[Barry]

Sure thing – I’ll close the thread for the time being, but we’ve linked it to the relevant issue on our internal issue tracker and will endeavour to re-open and post an update as soon as we can 🙂

Thanks for your patience!

[Barry]

Hi Tim,

It’s hard to say in situations like this. Historically we’ve found there are themes that do neat things with custom loops but unfortunately forget to “clean up” after themselves, which can impact on other components.

Unfortunately I don’t think there is much more we can do with regards to the Volcano compatibility issue – this isn’t a problem that’s being widely reported and we definitely don’t see it on default themes as you discovered which tends to point to the problem lying with the theme rather than our widget code.

Is approaching the theme author an option here?

[Barry]

Excellent, glad we could help!

I’ll go ahead and close this thread – but if we can help with anything else please just create new threads as needed … and, if you have a moment and wanted to share a review of The Events Calendar that would certainly be welcome 🙂

[Barry]

It’s been a while so I’ll go ahead and close this thread (and it will no longer be monitored). If we can help with anything else, though, of course feel free to open new threads as needed. Thanks!

[Author]

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