[Barry]

Please do, Karl – and one of the team will be only too happy to dig in and help 🙂

[Barry]

No problem – and our apologies for the inconvenience.

I’ve linked the bug report (on our internal tracker) to this topic – so once we’ve progressed this we’ll do our best to pop back in and update you.

[Barry]

Thanks for confirming! That looks like a legitimate bug to me – I’ll get this logged and we’ll do our best to make a fix available as quickly as we reasonably can 🙂

[Barry]

Hi Richard,

That was indeed the main objective.

Please note that updates were issued for both The Events Calendar and Events Calendar PRO: on looking at your site, though, it seems you have not yet updated PRO – could you do that now and see if the problem is resolved?

Thanks!

[Barry]

Hi @codeink,

I’m sorry to hear you’ve hit up against difficulties.

• Can you describe exactly what filters you have set up (is it all events starting after a certain date, for instance)?
• If you clear the applied filters, does the problem go away?

Thanks!

[Barry]

Hi Claire,

Thanks for getting in touch!

We’ve worked hard to do things the WordPress way – and one benefit from this is that with some customization work you can safely bend our code to do almost anything without hacking any core plugin code.

In this case, what you want isn’t facilitated out of the box – it’s certainly achievable though 🙂

[Barry]

Hi Roger,

Thanks for getting in touch!

If I purchase community events & woo commerce ticketing will the two allow me to have a system where event managers can add their own events and charge for tickets?

Right now, I’m afraid not – at least, they wouldn’t give you quite what you’re looking for “out of the box”.

That said, with some customization work you could certainly integrate the two and of course a tremendous amount of development work would already be done for you (as compared to building a custom solution from scratch) since, of course, between both plugins a lot of functionality is already covered 🙂

Last but not least, stay tuned to our blog: we’ve got some stuff in the works that might interest you!

Further to that, would it be possible to configure it so that event managers can use their own paypal/payment gateway information.

That’s not currently facilitated – though, again, it would be achievable via some customization work.

I hope that answers your questions and please don’t hesitate to let me know if I can clarify anything else.

[Barry]

Hi Kayhan,

With Yoast SEO 2.3.2 activated I cannot replicate the problem locally.

Sometimes conflicts can be compound in nature (in the sense of there needing to be some other plugin/theme code running to cause the issue) and I wonder if that might be the case here?

Did you run through our complete troubleshooting steps? Could you try deactivating everything except our plugins and Yoast SEO – and switch to a default, unmodified theme, and see if the problem still occurs for you?

If it still fails at that point it could be a settings/configuration issue (and if you could provide your system information by private reply that would be appreciated).

[Barry]

Hi Rosemary,

Great to hear you’re thinking of choosing our plugins 🙂

I am thinking that the EDD tickets add-on might work for conference registration and payments, but we won’t be selling “tickets,” per se, just conference spots. Will this work for us?

I don’t see why not – you can define the maximum number of spots as the ticket inventory, then use EDD Tickets to let people buy them (or to “claim” them, if you prefer to make them freely available).

Also, we have some discounts for more than one person in a school group. I do not see that pricing option in the free version of your plugin

EDD itself supports discount codes and you can apply certain conditions to these (like a minimum amount) that you might make use of here. Perhaps that would work?

Also, you mentioned being a non-profit – so it could be that you qualify for our non-profit program … since The Events Calendar and EDD itself are already available free of charge, that would potentially give you an opportunity to try our EDD Tickets plugin for free (and if you decide you need premium support you could always purchase a license at that point).

I hope that helps, but please let me know if you have any further questions.

[Barry]

Hi Neill,

When I visited your site to try and see the problem, I found that if I started here:

http://fsabc.staging.wpengine.com/events/

Then clicked on the previous events link, I was taken here:

http://fsabc.staging.wpengine.com/events/list/?tribe_paged=1&tribe_event_display=past

So – unlike you – I stayed within the staging subdomain. I’m not quite sure what to suggest here – our plugin bases its URLs on those defined for WordPress itself (typically this is configured in your WordPress settings screens).

Is it possible it was a temporary quirk of the hosting platform? Are you still experiencing the same thing?

[Barry]

Hi Phil,

It was decided to add additional escaping in our most recent release and that means the snippet provided last time round will no longer have the desired effect – sorry for the inconvenience on that count.

With that in mind, though, the best way forward would be to create a template override. Copy:

plugins/the-events-calendar/src/views/modules/meta/organizer.php

To your theme:

themes/YOUR_THEME/tribe-events/modules/meta/organizer.php

Then find this line:

<?php echo esc_html( $email ); ?>

Change it to:

<a href="mailto:<?php echo esc_attr( $email ) ?>"><?php echo esc_html( $email ); ?></a>

Be sure to remove the snippet provided previously – does that help?

[Barry]

Hi Lainie,

I’m sorry to hear you’ve hit up against these problems.

Do you have any caching in place and might that be part of the problem, here? Have you been able to try testing for conflicts?

It would also be great to see your system information if you could share it (by private reply) 🙂

Thanks!

[Barry]

Ah, I see – thanks for clarifying 🙂

So Event Calendar PRO’s additional fields are, ultimately, stored pretty much the same way as are regular WordPress custom fields – and so you can take advantage of meta/custom field queries here – but there is a slight difference in that the meta key for these fields usually follow this sort of form:

_ecp_custom_x

Where x is a number. To determine which number exactly for any given field, your code would need to load the current “map” via:

tribe_get_option( 'custom-fields' );

You should get back something like this:

[
    1 => [
        'name'  => '_ecp_custom_1',
        'label' => 'Nearest town',
        ...
    ],
    2 => [
        'name'  => '_ecp_custom_2',
        'label' => 'Age restriction',
        ...
    ], ...
]

Armed with this information, your own custom filter can – through the setup_query_args() method – apply some custom field queries to match whatever has been specified by the current user.

I hope that gives you some ideas – and good luck with the customization 🙂

[Barry]

Hi Kelly,

I’m sorry you’ve hit up against some difficulties – I’d love to help if I can.

• It sounds like you might be describing a known bug but your description isn’t completely clear to me – could you point me to a URL where I can observe the problem? (I was unable to find your main events page via the URL provided when you opened the topic)
• In case it is indeed a known bug that was recently fixed, can you confirm if you are now using our latest 3.11.1 release?

Thanks!

[Barry]

Hi Dawn,

Looks like you’ve made a great start!

Please note, however, that when it comes to custom development tasks the amount of support we can offer up is – regrettably – somewhat limited.

how do we change the data that’s being pulled in to reflect items in the “Additional Filters” area instead of “Taxonomy”?

I feel like I’m missing some context, here … when you speak of “Additional Filters” what are you referring to?

[Author]

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