[Barry]

Hi Rupert,

I’m sorry you’ve hit up against some difficulties.

Please note that I tested this scenario out using Shopp Tickets 3.11 rather than 3.9: unfortunately, I cannot replicate the same problem.

• I created some tickets for an event
• As a “new customer” I purchased two of these
• Three emails were dispatched – two went to the customer (a receipt and the tickets themselves) and one was sent to the merchant email address
• Even if I further changed the order status by manually editing it, no additional emails were dispatched

Is there anything about this process that I would need to alter to be able to see the problem — do you have any custom code in place, whether in relation to Shopp Tickets or Shopp itself?

[Barry]

Great, thanks Brad 🙂

[Barry]

This reply is private.

[Barry]

So there are a few problems and they don’t just impact the submission page, but they certainly lead to a few problems happening (including, I suspect, the way the category list renders).

TypeError: $ is undefined

I can see this on all/most of your pages – it isn’t introduced by our own code, however, rather it is a bit of inline JavaScript that probably introduced by your theme (but possibly by another plugin).

There’s a further problem created by integration with a polling/rating service, which may or may not be added by your theme – but again really ought to be cleared up:

ReferenceError: PDRTJS_settings_7152581_post_20901 is not defined

Last but not least, and I suspect this one is the result of some processes your theme implements, it looks like it is trying format some of our own JavaScript as if it were ordinary text – and is breaking it (this error only occurs on the submission page):

SyntaxError: unterminated string literal

So there’s quite a few things that need to be cleaned up, I’m afraid, and I suspect there may be other breakages besides the category selector in the submission form because of these issues (unless you’re very lucky!).

[Barry]

Rhonda: fantastic!

Tomas: sorry to hear that – perhaps a conflict has emerged? Our standard troubleshooting steps are the next thing to try, here 🙂

theeventscalendar.com/knowledgebase/testing-for-conflicts

[Barry]

Glad to hear it (and apologies for the disruption!) – a substantive fix will hopefully be released soon at which point you can remove the temporary helper plugin 🙂

[Barry]

Thanks!

Am I correct in thinking re-saving permalinks did not fix this? If so – as nothing obvious is jumping out at me from your system information – it may be time to run through our standard troubleshooting steps.

[Barry]

Hi Karen,

It looks like there are quite a few problems (JavaScript-related) on the submission page.

Though it’s possible some of these are triggered by other plugins, I suspect a number of them may be directly tied to your theme. If you switch temporarily to a default theme (or try to replicate this on a test site with just a default theme, such as Twenty Fifteen), do you find the same problem occurs?

[Barry]

Hi @oniregoc,

That’s right – our apologies for the disruption – but the text in question changed and so having an out of date translation can cause this issue. You might actually be able to find the most recent translation over here:

translations.theeventscalendar.com

Remember also that it is typically a bad idea to have the display of errors turned on in a live/production site!

[Barry]

Probably not, it was more of a friendly note than a suggestion that that could be the problem (but you could of course try deactivating it, temporarily, and see if that makes a difference).

To come back to my previous question, have you made any customizations and have you tried temporarily removing these? Or could you even run through our complete troubleshooting steps?

[Barry]

Well, one way could be to add a further query to the URL, ie:

www.example.com/?post_type=tribe_events&embedded_mode=1

Within your theme and any custom template overrides, you could test for the presence of that extra parameter (“embedded_mode”) and selectively show/hide various elements.

[Barry]

I’m sorry but our support policy prohibits us from logging in to customer sites – especially using an account with administrative privileges (basic HTTP authentication would be fine, however).

Targeting the widget with CSS is likely to be the best way forward though – definitely check out our Themer’s Guide if you haven’t already done so for advice about doing that:

theeventscalendar.com/knowledgebase/themers-guide

[Barry]

It certainly should still work – and resaving your permalinks (just visit the Settings → Permalinks admin screen) as Karen suggested is a great thing to try in the first instance.

Tomas: if that doesn’t work for you, it could be useful to see your system information – you can find instructions on doing this here:

theeventscalendar.com/knowledgebase/sharing-sys-info

Everyone else: I’m sorry to hear you have also hit up against difficulties. Definitely try re-saving permalinks, but if that doesn’t help please go ahead and create a new issue of your own! This is the best way for us to help you in a timely fashion – and also avoids introducing confusion for the original poster.

Thanks!

[Barry]

Hi Diane,

That ones a little trickier. A nice and convenient way to approach it is with some CSS:

#event_organizer tr.organizer td small { 
    display: none 
}

You could add this to a custom tribe-events/tribe-events.css stylesheet within your theme 🙂

[Barry]

Hi Miah,

Brook may be out for the day so I just wanted to pop in and offer up a few possible answers 🙂

Q. Do you have any idea on the time it requires to integrate WooCommerce + Events Calendar Ticketing to a site (no payments)?

Very little!

Install and activate both WooCommerce and WooCommerce Tickets (alongside The Events Calendar, of course) and all you need to do from there is create some events and add the tickets!

Q. Are the UIs in WooCommerce made to be responsive?

I can’t vouch for all of them, but they generally seem to work well within the framework of a responsive WordPress theme. What I’d recommend is posing this question to the WooThemes team if you need more detail (at the end of the day, WooCommerce is their product and they are best placed to guide you on that front).

Q. We are seriously considering creating a custom Post Type (with relationship) to collect/hold registrations for The Events Calendar events for quick development with minimal bells and whistles. Would you recommend against that?

Well, that’s really something you have to weigh up and decide for yourself. A critical advantage to purchasing something like a WooCommerce Tickets license is you get access to a mature and well tested product – for which numerous support resources already exist.

Of course if you can develop something in-house that meets all of your needs in a short space of time/for a low cost, that’s great and is worth considering 🙂

I hope that helps!

[Author]

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