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Hi Eugen,
I appreciate this is a frustrating experience for you, but let me try to answer your points.
That cannot be simply because, as I said several times before, I deactivated ALL the plugins and switched from my theme to twentyeleven and STILL there was a problem of the calendar showing up.
My understanding (from troubleshooting steps earlier in the thread) was that you deactivated all non-Modern Tribe plugins, switched to a default theme – Twenty Eleven – and flushed the permalinks and we were then able to see the calendar/month view.
At that point a quite different problem did unfortunately manifest itself in the form of a string of error messages. We’re aware of that and are trying to tackle it separately, however this was distinct from what you original sought help on (the month/calendar view not being visible) and these steps actually resolved that original issue, unless I’m quite mistaken.
You also kindly sent your theme across and I was happy to test it out. I could see no problems when using that theme locally with The Events Calendar.
What we do know is that there are issues with WPML and that it impacts on our plugin’s permalinks – and that is one of the plugins you are using. So I could be wrong but it’s a pretty strong indicator.
OK, so I activated your theme and made sure that Events > Settings > Default view for the Events was set to Calendar … the calendar (grid view) was then visible as expected.
I then changed this setting to Event List, visited the upcoming events list page and navigated to the calendar view – again it all worked as expected.
So, I strongly suspect that this isn’t simply a compatibility issue with your theme (possibly there is no problem with your theme at all) and that the problems may be a side effect of issues with WPML or possibly another plugin.
Hmm, well I’m not really sure why that would be – that snippet works for me regardless of whether the month view or upcoming events list are viewed. Is it possible this is either a server-side caching issue (in which case, please clear your cache) or a browser caching issue (in which case, please clear your browser cache and refresh)?
If not I’ll touch base with one of the dev team members and see if they can provide further guidance.
Hi Yvonne.
To re-order things so pending events are shown first you’d probably need to resort to some custom coding … I’m not actually sure though if you mean events that are pending in the WordPress-sense of having a post status of pending or if you mean the events are yet to occur.
If you prefer that the filters should not be used then please hit clear and then save. If you don’t save, they’ll keep coming back 🙂
Does that help?
Yep unfortunately there is no page ID for items such as the gridview or upcoming events list, they are what some people describe as “virtual pages”.
If the default events template gets you most of the way there (I’m not quite sure what you mean by wonky post but it can probably be fixed) then it may be worth sticking with that and either changing the IDs and classes so they can be targeted by CSS rules without impacting on other pages or else looking at different CSS tweaks.
OK – and I appreciate you indicated that you ran through our normal troubleshooting steps, that is:
- Please ensure that your Modern Tribe plugins are up-to-date and in-synch … for instance if you are using The Events Calendar 2.0.11 you must also use Events Calendar PRO 2.0.11
- Deactivate all other plugins and change your theme to a default, unmodified one such as Twenty Eleven or Twenty Twelve
- Now test to see if the problem still exists
- If the problem has been solved by these steps, start reactivating everything one-at-a-time, testing at each point to see if the issue has returned
- If the issue does return, take note of whichever plugin (or theme) you reactivated immediately before it started again – it’s likely there is a conflict with this item
Can you confirm that that did not help at all, or, if it did, can you confirm which plugin/theme was causing the problem?
Hi Leilanie,
That’s not ideal but those notices don’t actually reflect any functional problems with The Events Calendar – rather they are helpful prompts (intended for the eyes of the developers) that some amount of code will need to change in order to stay compatible with future versions of PHP.
Of course, you don’t want these messages cluttering up your site and that’s totally understandable. It is actually a best practice to turn off the display of errors on live/production sites – and that is what I’d recommend doing here.
Here are some links to help with that, but if in doubt please consult with your web host as the steps required can vary from environment to environment:
Hi Jennifer,
That’s strange. So long as your hosting environment meets the minimum requirements for WordPress then it should be fine.
If you are unsure, please ask your web host the question as framed in the above link (“Here’s a letter you can send to your host; copy and paste!”) … you may also wish to enquire about how to access the server error logs, which you could check for any related errors.
Hi Aaron, just checking in here – can you indicate if you might have already used that button (which would explain it’s current absence)?
Glad to hear you’ve got it working, even if you had to introduce some workarounds there – and thanks once again for all the feedback.
Robert – just acknowledging that we received that email and that we’re going to take a good look at this.
My impression from the first post in this thread is that you can’t reliably reproduce this – that’s fine, but can you confirm that you are able to reproduce it, even if that means placing multiple test orders?
Can you also detail the plugins and version numbers you are using (and also provide details of your theme). If possible – perhaps in a staging environment that is otherwise a replica of the live environment – can you also run through the following standard troubleshooting steps:
- Please ensure that your Modern Tribe plugins are up-to-date and in-synch … for instance if you are using The Events Calendar 2.0.11 you must also use Events Calendar PRO 2.0.11
- Deactivate all other plugins and change your theme to a default, unmodified one such as Twenty Eleven or Twenty Twelve
- Now test to see if the problem still exists
- If the problem has been solved by these steps, start reactivating everything one-at-a-time, testing at each point to see if the issue has returned
- If the issue does return, take note of whichever plugin (or theme) you reactivated immediately before it started again – it’s likely there is a conflict with this item
That could be really worthwhile here.
Hi Alan, I can give you the idea in broad strokes but you may need to dig into the code/do a little experimenting to iron out the details here. The information you need to obtain first of all (for each order where you wish to add tickets) is:
- The event ID
- The order ID
- The product ID
You then need to insert a new row into the posts table. Critically, the post_type column must be set to tribe_wooticket – if you are unsure about the other values then please look at existing instances of tribe_wooticket posts in the database and use them as templates.
Once you’ve inserted that new row (which represents a ticket sale) you will need to create four corresponding entries in the postmeta table in order to glue everything together. You will use the post ID of the newly created tribe_wooticket post here and will need to create the following keys:
- _tribe_wooticket_product
- _tribe_wooticket_order
- _tribe_wooticket_event
- _tribe_wooticket_security_code
The values of the first three should match the product ID, order ID and event ID respectively.
(For the benefit of anyone else reading this – please bear in mind that this is a rough guide for manually inserting tickets for WooTickets 1.0 only and may not work on future versions.)
