Change site url help, New site 500 error

[maa]

Hi-
Urgent 🙁

I do not know if this is the cause, but I want to use Pro etc. for a new site url. When I install pro on new site – I am unable to work with the plugin – it retrns a 500 server error. I get this error with no other plugins and using wp default theme. New url is morningside-alliance.org.

[Barry]

Hi Jennifer,

That’s strange. So long as your hosting environment meets the minimum requirements for WordPress then it should be fine.

If you are unsure, please ask your web host the question as framed in the above link (“Here’s a letter you can send to your host; copy and paste!”) … you may also wish to enquire about how to access the server error logs, which you could check for any related errors.

[maa]

Thanks. Not the iasue and looking at the logs.

Is there a way to change (or need to change) my site url in my account? (for Modern Tribe purchases and licenses)

[Barry]

You should be able to clear existing instances and re-enter them on the license keys page … note that, apart from the need for automated updates, this won’t affect the functionality of your site.

If you find anything in the logs (of course you would expect an entry corresponding to the date and time that you tried activating our plugin) or even if you don’t find anything then please get back in touch and we’ll see how else we might help.

[Author]

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