[Andras]

Hi again,

I think the main issue is that you can’t have a div inside a p tag.

Yeah, that’s true. You can use <span> though and apply formatting to that. Would that do the trick?

A.

[Andras]

Hi,

I don’t see any eCommerce plugins in your plugin list, so I take it you are using Tribe Commerce, the built-in thingamabob with Event Tickets 4.7

I ran a quick test with the scenario you described in your post. Thanks for the detailed description, it made it really easy.

For me everything was working as expected. After I moved the ticket Tix 1 went back to 5/5. Here’s a screenshot of my end result: https://cloudup.com/cMcoK0agl4l

Also all changes were properly reflected on the front-end as well.

Are you getting these kind of issues for more tickets? Can you reproduce it several times?

Are you using shared capacity for any of the tickets?

Is it tickets selling for money or is it RSVPs?

A.

[Andras]

Hi Tracie,

I see you have a plugin to help duplicate things. Please note, if you duplicate events, then even though the tickets will not be duplicated, there is some stock data that is liked to the event. So if you duplicate an event that already had some sales, then the duplicate will likely show you wrong stock information.

Could this be the case you are having?

Or does this also happen on freshly created events and tickets?

Please also note that moving tickets to a different event will not automatically modify stock information. You can find more details on that in this article: https://theeventscalendar.com/knowledgebase/moving-tickets/

And another special case might be refunding on canceling ticket orders. More info on that here: https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

Let me know if these help.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi bentoart,

This is a great question!

This essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

For your customization, you may want to take a look at this template:

wp-content/plugins/events-calendar-pro/src/views/pro/week/single-event.php

What I would do is get the category of the event and put it in the class list (on line 166).

Add some css declaration for the classes and assign colors to it.

This should get you started.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks and cheers,
Andras

[Andras]

Hi Stéphan

Thanks for getting in touch!

I’m really sorry to hear about your issues. Let me try to help you with them.

My client can’t see anymore their sales via their community access
Fatal error:

We are aware of this bug and the fix for this will be released next week most probably. Hang in there.

When i create a ticket, the limit number of tickets per purchase has disappeared

I’m sorry to hear about this. Could you send some screenshots about this with some markings what is missing and so on? Would help me to better understand this issue and will try to recreate and investigate it.

when trying to downgrade ET and ET+ to 4.6.3.1 and 4.6.2 i can’t even deactivate the plugins cause it caused an other Fatal Error

Oh man, that’s really not good. I totally understand that you didn’t do screenshots of the issue in the heat of the moment. No worries about it. Give it a try if it happens again, but hopefully it will not.

One thing I was thinking is that you seem to be using 2 extensions which are connected to Event Tickets and Event Tickets Plus. Did you deactivate those plugins before deactivating ET / ET+? That could have caused a fatal for some reason.

If you still want to do the downgrade ET / ET+ then I would recommend the following:

• put up a “site is under maintenance” thing
• deactivate Community Tickets, then Community Events
• deactivate the two extensions
• deactivate Event Tickets Plus, then Event Tickets
• do the downgrade and reactivate plugins

Best is if you can test this on a staging site first.

Hope this helps. Let me know if I can be of further assistance.

Cheers,
Andras

[Andras]

Hey Jubs,

Thanks for reaching out! Awesome questions there! Let me help you with them.

Most of that is possible with our products. Let’s get down to the details.

A user of our website can EITHER be a free member and they can find events and pay for them through our website, then import them into their own calendars (e.g. Outlook, iCal)

For this you will need to use some other plugin, as ours do not have the functionality of memberships.

A lot of our users are using WooCommerce Memberships successfully, and I’m sure there are other similar plugins.

The “pay for them through our website” – I guess this is selling tickets for events. For this part you will need Event Tickets Plus – on top of the free The Events Calendar and Event Tickets.

Event Tickets Plus can already handle ticket sales without any eCommerce plugin like WooCommerce, but you will most probably need that because of memberships anyway.

a user can be a paid member (with a subscription to our website), where they will have front-end access to post their own events, manage their own profile page showcasing their skills (based on which they create events, e.g. yoga) to all the users on the website …

Community Events and Community Tickets is needed for this part. The first so that they can post events through the front-end, the second to be able to set up tickets for their events.

They will be able to manage their profile as they would with an account to your site without our plugin. Our plugins do not provide a front facing user profile page. You can do that with a third party plugin though.

with a split payment agreement between us

This is the trick part. Our Community Tickets plugin supports split payments, HOWEVER adaptive payments and NVP / SOAP apps more generally have been sunsetted by PayPal, seemingly effective as of 01 December 2017. Split payments should still work for existing users, but new users will not be able to take advantage of this feature for the time being.

We are looking into different options to replace adaptive payments in our Community Tickets plugin, but I cannot give you any date yet when this will be finalized.

We are the website, can either choose to pre-approve all submissions, or auto-approve

This option exists in the Community Events add-on. To be totally clear on this here are the options that give you control over submissions: https://cloudup.com/cmPFR_u1QuL

I hope this answers your questions. If you have any more let me know. 🙂

Cheers,
Andras

 

[Andras]

Hi Melanie,

Thanks for reporting this to us.

We are already aware of this issue, it is logged. Our developers will take a look at this.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Oh hello! I didn’t see you there.

🙂

Sorry, we are experiencing a high number of requests in our Help Desk at the moment, so it takes a bit longer than usual to get an answer. Nonetheless, here I am.

This essentially looks like a custom development task and so is outside of our stated scope of support. With that being said, we’d love to help point you in the right direction.

Here is a sample snippet that does something similar and might help you get started on this:

https://gist.github.com/andrasguseo/60cd347b4cb9e6cd70d10f64152e601a

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Let me know how that works out.

Cheers,
Andras

[Andras]

Hi Charlie,

This is an excellent question!

The Eventbrite tickets and sales are fully handled by the Eventbrite website. So even if you have WooCommerce set up on your wp site the Eventbrite tickets will not go through that, and coupons / discount cannot be applied, sorry.

Let me know if you have any other questions.

Cheers,
Andras

[Andras]

Hey wineb.,

Thanks for getting in touch!

I just checked that on my test site and it shows up with twentyseventeen and twentysixteen as well.

Can you check with a different theme if you are still getting the issue?

Thanks?
Andras

[Andras]

Hi,

Before you adjusted the templates did they show up right?

Try disabling the customizations / custom templates and check.

It looks like that the <div> containing the time somehow got out form the <p>.

Here’s a screenshot of the code: https://cloudup.com/cbeEyf5P4Yb

Andras

[Andras]

Hi Allan,

Thanks for your awesome question!

This is a tricky thing because shortcodes are usually processed on the servers side, while javascript on the user side (after the server side).

I found this post which might be helpful for you:

https://premium.wpmudev.org/forums/topic/adding-a-shortcode-inside-of-a-javascript-innerhtml

Let me know if you have any more questions.

Cheers,
Andras

[Andras]

Hello Pamela,

Thanks for getting in touch with us! Wow, that sounds like an amazing project there! And you got some good questions. Let me try to answer them for you.

Out of the box you will not be able to achieve all that with our plugins, but with some customization that should be manageable.

What you will definitely need is:

• The Events Calendar (free) – for the basic calendar functionality
• Event Tickets (free) – for the basic ticketing / registration functionality
• Event Tickets Plus (premium) – for the ability to sell tickets
• WooCommerce

For the following functions are beyond our plugins:

• Text Box to Type in the Name of the Sign Design
• Pricing – Dropdown or buttons for purchaser to select Sign Design Size
• Optional Text Box for purchaser to add Optional Personalization

For these you will need WooCommerce and probably an add-on like WooCommerce Product Add-Ons.

Would like to be able to limit the number of workshop spots

You will be able to do these when you set up the tickets for the events.

Client used Paypal Pro for their Merchant Account

WooCommerce has a built in PayPal payment gateway. (Actually now Event Tickets Plus does too – yeay – but since you need extra functionality provided by WooCommerce you will need to use that.)

The client would like for this Gallery…
…maybe including a slider

This will likely depend on your theme (Divi is quite good) or an extra plugin to handle these.

For what you have described, selling tickets with all the options might be best done through the WooCommerce product page. (When a ticket is created for an event, it will automatically create a matching WooCommerce product as well. This is needed for all the magic.)

In this case this article will be helpful to you: https://theeventscalendar.com/knowledgebase/selling-tickets-from-the-woocommerce-products-page/

I hope this answers your questions. If you have more, just let them come, I’d be happy to answer them for you.

Cheers,
Andras

[Andras]

Hello there,

Thanks for reaching out!

After moving an attendee from one ticket to another you will need to manually adjust ticket capacity. Please go through this article for further details: https://theeventscalendar.com/knowledgebase/moving-tickets/

I think that will cover / answer both your questions.

Let me know if you need further help.

Cheers,
Andras

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