[Andras]

Hey Greg,

I’m super happy to hear that worked and that you are one step closer to a pefect website.

I’m going to close this ticket. If you have any other questions or issues coming up, then please open a new one. We’ll be here to help you out.

Cheers,
Andras

PS1: If you like our plugins we would welcome a review in the .org repository. Thanks!

PS2: We would also be thankful if you could rate your satisfaction with our support. You just need to click on one of the classy (or classic? 🙂 ) looking emojis at the bottom. If you can leave a not that is even better. Doublethanks!

[Andras]

Hello Ryan,

Thanks for reaching out! I’m sorry you have this issue.

I looked at the page and I do get an error message in the console:

Blocked loading mixed active content “http://lockportchamber.com/wp-admin/admin-ajax.php”

As far as I know this can be an issue when you are using an https connection for your site, but a resource is asked for via plain http. I’m not quite sure how to fix this, but check your Settings > General if you have the https set up there correctly.

Also you can try to run a test for conflicting plugins, like this: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let me know the results and we take it from there.

Cheers,
Andras

[Andras]

Hey Sam,

I’ve had no luck recreating the issue yet – if you can call that luck. 🙂

Meanwhile could you check if the issue exists when you are using a default theme like twentysixteen?

Also would be great if you could run a test for conflicting plugins, like this: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Thanks and cheers,
Andras

[Andras]

Hey Thomas,

To be honest, I don’t know why they disappeared.

Check if you have the latest version of all your plugins, and if not, then run an update. (Make a backup before, just in case.)

If the backup and the caching plugin / CDN refresh doesn’t solve it, then you can try adding this snippet to your theme’s style.css file:

#tribe-events-header .tribe-events-sub-nav .tribe-events-nav-next a, #tribe-events-header .tribe-events-sub-nav li {
display: block;
}
Let me know if this helps.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

So, the extra eyes pointed out something.

In Events > Settings > General tab > End of day cutoff is set to 6:00am. Try setting it to midnight and check if the issue persists.

Thanks,
Andras

[Andras]

Hey Greg,

Thanks for doing all the testing! I’m personally out of ideas, so I’ll try to get someone on the team to also take a look at this for a fresh perspective. Please hang in there.

Thanks,
Andras

[Andras]

This reply is private.

[Andras]

Hi Kenneth,

Thanks for testing the imports. I did test them again and to my biggest surprise I could reproduce the issue with importing the first thread / file. It looks like we ran into a bug. I’m going to open an internal bugticket for this so our developers can take a look at it and come up with a fix.

The other thread you mentioned is a slightly different problem where we didn’t get to a resolution yet. We are still waiting for a reply from the thread owner.

I’m really sorry about this issue. I hope we can ship a fix for that very soon. Also, we have a new thing coming soon, the Event Aggregator, which basically combines all the importing possibilities. One of the guys ran your imports on it and they were imported just fine. So that could be a solution very soon.

Do you have any more questions regarding this topic?

Andras

[Andras]

Hello again,

Our plugins have a clear but complex file structure. In order to get the venue to show, the wp-content\plugins\events-calendar-pro\src\views\pro\widgets\modules\single-event.php needs to be overridden with a modified version. At the end, this file is being inserted into mini-calendar-widget.php.

It would be crucial to try this out in a default theme, because this is the only was to eliminate the possibility of a theme conflict. Maybe the theme you are using overrides something, and as long as your theme is switched on, we cannot find out. Without this I’m afraid I will not be able to help you further.

CSS code modification would not help here, because the venue does not appear in the end code. That is why the single-event.php needs to be overridden.

I hope this clarifies.

I don’t know the reasons why you cannot switch to twentysixteen, but maybe these ideas will help:

• Install twentysixteen. Put the single-event.php override in place. Install a maintenance mode plugin and switch it on during a time when your site is less visited. (3am? 🙂 ) Then switch to twentysixteen, put the widget in place and test it. Then switch back to your theme and disable maintenance mode. This shouldn’t take longer that 15-20 minutes at most.
• Create a development site, basically you can copy your site to a local install or a subdomain or a new domain and test it there, so your visitors will not see a thing. This article can help you with moving / copying to a new location.

Cheers,
Andras

[Andras]

Hello David,

Happy to help.

Erm… I don’t quite understand the question, I’m sorry. Could you please clarify? What is the end result you want to achieve? So far my understanding is that you want to show your events in the blogroll.

Unfortunately there is no sticky system in place for the events. I guess choosing which events are shown in the blogroll could be done with some customization. I’m thinking having a specific category for those events and somehow modifying the query based on that.

Cheers,
Andras

[Andras]

Hey Connor,

Thanks for reaching out with that interesting question. I have to say I love it, because it is so unusual. 🙂

Out of the box it is not possible, but with some customization it could be done.

I believe this article could be of help:

https://theeventscalendar.com/knowledgebase/custom-event-queries/

Pretty close to the beginning there is a part on Dates. I would do something like 1) get the current date; 2) add 10 days; 3) query those which start more than 10 days from now.

Let me know if this gets you started.

Cheers,
Andras

[Andras]

Hi Carla,

Thanks for reaching out and I’m sorry you are having this issue.

No, no other plugin is required to be able to import repeated events.

It seems you are being affected by a know bug recently reported (a couple of days ago) by another customer. We have already ticketed this bug so a fix should be coming along in the future.

Could you possibly share the file or the link to the feed which you are trying to import? It could help us with fixing this issue.

If you would like to create repeating / recurring events (not import), then you will need the Events Calendar Pro plugin. The importing works without EC Pro.

Also note, then whether you have or you don’t have EC Pro, when importing recurring events, they will always be imported as separate events.

Let me know if you have any other questions.

Cheers,
Andras

[Andras]

Hello bluesmokellc and thanks for reaching out!

I’m afraid that exporting in a different timezone is not available out of the box.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.
http://tribe.uservoice.com/

It maybe could be done with some customization, however we are quite limited in supporting customizations. Here is a list of developers though, who could possibly help you out. They are well known names in the community and are not affiliated with us:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if I can help you with anything else.

Cheers,
Andras

[Andras]

Hello Thomas,

Thanks for reaching out and posting those questions. Let me answer them to you one by one.

 

Right now the calendar search filter labeled “Events In” only accepts months in “2016-07”. How can I make this accept alpha text for full months or another format?

You can set a different format under Events > Settings > Display tab > Date Format Settings > Datepicker Date Format. Unfortunately though alpha text is not available.

 

On Month view, the next month navigation only goes forward until March, then the next month nav disappears. How can I make this go further?

The links don’t show up, because there are no events after that month.

This article should be helpful for solving that.

https://theeventscalendar.com/knowledgebase/add-nextprevious-links/

 

In addition, just wanted to see why my tribe-events-sub-nav isn’t showing up above my calendar

If I saw correctly you are using a CDN. What could have happened is that you had events in September but not in other months, so the prev / next links didn’t show. That is what the CDN registered. Now you have events in other months so the links should show up, but the CDN doesn’t know that. Try emptying the cache of your caching plugin as well as the cache of the CDN.

Let me know if these help or if you have any other questions.

Cheers,
Andras

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