[Andras]

If there is another error you are referring to, then please:

• share your system information
• url(s) where you see the issue
• screenshots showing / describing the issue

Thanks,
Andras

[Andras]

Hello Russell,

Thanks for reaching out with your question. I’m sorry you are having an issue with the photo view and the shortcode. Let’s try to get to the bottom of this.

I checked your photo view page (http://www.todovictoria.org/events/photo/) and I saw a JSON error coming from here: wp-content/plugins/css-hero-animator/assets/animator-applier.js

CSS hero animator might be causing an issue on that site.

What I see on the shortcode that you pasted, that it has curly quotations marks. These can cause errors and it is recommended to use the straight quotes instead. ( “” good vs. ”” bad)

Also I would recommend you to run a full test for conflicts to see if there is any other plugin or the theme that could be causing an issue here.

Let me know what you find, then we’ll go further from there.

Thanks and cheers,
Andras

[Andras]

Hello Dustin,

Thanks for using our plugins and welcome to the forums! I’d be happy to help you with this.

I checked the 2 pages you sent and I don’t find any major difference between the pages.

The only differences are that the first page has a less wide container (940px vs. 960px) and 10px of margins on the side. This makes it look less wide. Here is the code for that.

.container .sixteen.columns {
width: 940px;
}
.container .column, .container .columns, .container .columns-members {
display: inline;
float: left;
margin-left: 10px;
margin-right: 10px;
}

If you add these measures for the other page as well, then they should look identical.

Does this answer your questions? Let me know.

Grüsse
Andras

[Andras]

Hello Colm,

Thanks for using our plugins and for reaching out! That’s a great question you have there.

As per our policy we are limited in supporting customizations, but I can give you some ideas to get you started on this:

The easiest might be adding a notice to the top and / or bottom of the submission form and draw the attention of users that they need to fill out PayPal data. You can do this under Events > Settings > Display tab > Advanced Template Settings section.

The other would be creating a snippet in your functions.php then checks when an event is being created and then doing a redirect to the appropriate page. This function might be of help: https://theeventscalendar.com/function/tribe_community_events_is_community_event/

And in general, you can find more functions here:

https://theeventscalendar.com/functions/

I hope this helps. Let me know.

Cheers,
Andras

[Andras]

Happy to hear Oliver!

Note, we have found some other small glitches with translations, e.g. “T” stands for Tuesday and Thursday as well on the recurring events time selector, which cannot be properly translated to some languages. Some will be fixed in the next release.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

[Andras]

This reply is private.

[Andras]

Hi Mathieu,

Wow, that is a lot of imports. 🙂

To delete the scheduled imports you need to do the following:

Go to Events > Imports > Scheduled imports tab

Select all the scheduled imports that are set up. Easiest is to click on the Select all checkbox at the top.

From the Bulk actions dropdown select “Delete” and then click the Apply button.

If not all your scheduled imports fit on one page, then you might need to repeat this a couple of times to delete all.

Or you can only select those which are producing an issue and then set those up again.

Since you seem to have a lot of scheduled imports set up, I would recommend doing this with only 5 at first and check if deleting them, then setting up the scheduled import again fixes the issue.

Hope this helps. Waiting for your results.

Cheers,
Andras

[Andras]

Hallo,

As I posted in your other thread I have a bugticket for the time format issue. Hopefully it will be fixed soon. I’ll try to push this a bit.

The fix for the day names will come likely in the next MR.

Danke für deine Geduld.

Gruss

Andras

[Andras]

Hi Hans-Gerd,

I checked and unfortunately there is no easy workaround for the timepicker format as the moment.

I have created a ticket for this so our developers will look at it and hopefully come up with a fix soon.

Cheers,
Andras

 

 

[Andras]

Hi Tom,

I’m afraid I have bad news. At the moment open graph metadata is not created by our plugins. You say that was a function before. Can you let me know in which version was it working?

Also, this should be doable with a bit of customization  or a snippet. Although we are limited in providing and supporting customizations I can get you started on this. I would do a snippet in the functions.php file that check if you are on a single event view. If yes, then inject into the <head> the og metadata based on the event properties.

These resources might be helpful:

http://theeventscalendar.com/functions/

Let me know if you need further guidance.

Meanwhile I will also try to check internally about the open graph support.

Cheers,
Andras

[Andras]

Hi Uwe,

I’m going to need to ask for a bit more patience on this, but rest assured I will check it out and will let you know my findings as soon as I can.

Thanks for hanging in there.

Cheers,
Andras

[Andras]

Hi Shadi,

Thanks again for submitting this. I have created an internal bug ticket and we will look at the issue and get it fixed in one of the upcoming releases.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

As for your other topics, we are on them. 🙂 We take the incoming questions in a timely order. Currently we are overloaded with new questions, but you can be sure that your questions will also get an answer in a timely manner, in case they have not been picked up yet.

Thanks and cheers,
Andras

[Andras]

Hello Børge,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

If you have purchased a premium plugin on our website, then please log in with your account and post the question in our premium forums, our support team will get back to you within 24-48 hours.

Looking at the screenshot you sent, those strings might not be coming from our plugins at all. Try checking the translation files of WordPress and your theme, maybe you’ll find them there.

As for the currency, you can try and check under Events > Settings > General tab somewhere midway through.

Hope this helps!

Cheers,
Andras

[Andras]

Hello Martha,

I am so sorry you are having this issue with the images covering the content. I would be happy to help you solve this issue.

In order to be able to help you I would like to ask if you could share your system information withe me. Here is a nice detailed guide which describes how you can do that.

Guide for sharing your system information

Thanks and looking forward!

Cheers,
Andras

[Andras]

Hello Lars,

Thanks for your question! This is definitely one that we don’t receive too often, and I can just hope that there is a different reason for you wanting to delete it, then being unsatisfied with our products. In case you have an issue, then we would be happy to help you solve it to the best of our capabilities.

Completely removing it without a trace is not too easy, but here is what I would do:

1. Delete all scheduled imports
2. Delete all events and empty trash / ignored events
3. Delete all event categories, tags, venues and organizers and empty trash
4. Under Events > Settings > Licenses remove all the license keys
5. From the Plugins page delete all plugins.
6. Log in to your ftp and delete the folder wp-content/themes/[your-theme]/tribe-events/ (this is where the template overrides and customizations are
7. Delete the related .po and .mo translation files from wp-content/languages/plugins
8. Use a plugin (e.g. wp-sweep) to clear out all transients from the database

Though this still might leave some entries in the database, this should still do a pretty thorough job.

For a cleaner job you would need to check in the database manually if there are any residues in the following tables: wp_posts, wp_postmeta, wp_terms, wp_termmeta, wp_term_relationships, wp_term_taxonomy, wp_comments, wp_commentmeta

I hope this helps! Let me know if you have any questions.

Cheers,
Andras

 

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