[Andras]

Thanks for sharing that @dswiese,

I’m afraid importing multiple organizers for an event is not possible currently.

I’m a bit confused at the moment.

This is what I see on Facebook:
Hosted by Aviary PDX and Breakside Brewery

This is in the Calendar:
Organizer: Portland Food Events

After import it should be Aviary PDX or Breakside Brewery.

Was the organizer changed on the site?

Andras

 

[Andras]

Hello Logan,

Thanks for your kind words, I will forward them immediately to the team. Much appreciated!

I also hope this feature will be implemented soon.

I am going to set the status of this ticket to “pending fix” and we will update it once that _fix_ is released. If you have any new questions or issues please create a new ticket and reference this one if needed.

Thanks and cheers,
Andras

 

 

 

[Andras]

Hallo Hans-Gerd,

Let’s take the datepicker issue to the other thread you just opened and provided url for, to keep thinks a bit more organized here.

I believe the original issue has been solved here, right? If that is the case I would like to close this topic. Please confirm back to me.

Thanks a lot!

Andras

[Andras]

Hey Hans-Gerd,

I checked with our current versions and it seems to be working just fine and takes the time format settings from Settings > General and the date format settings from Events > Settings > Display > Datepicker format.

I see in your sysinfo that you are using some dev versions of our plugins. Can you update them and check if that fixes the issue?

Danke und Grüsse

Andras

[Andras]

Hello Simon,

I currently did a test import of a CSV file with Event Aggregator and the ‘Show Google Map’ and ‘Show Google Map Link’ options got checked for all imported venues.

In case this doesn’t happen for you then you have 2 options.

1. Do it manually for the venues. (Yeah, I know…)

2. Do it manually in the database.

Let me give you a bit more details on this second idea.

When you import the venues from the CSV file they will be all added to the ‘wp_posts’ table in the database right after eachother with sequential ‘post_id’ values. You can get all venues with the following sql command:

SELECT * FROM wp_posts WHERE post_type="tribe_venue" ORDER BY ID

And then check what is the last consecutive batch of IDs. (I.e. 26091 to 26101)

Then you will need to update some data in the the ‘wp_postmeta’ table to turn on the “show on Map”. The two meta_keys you are looking for are ‘_VenueShowMap’ and ‘_VenueShowMapLink’.

These are automatically set to ‘no’, so you want to set them to ‘yes’. Here are the 2 sql commands to do that based on the above venue IDs.

UPDATE wp_postmeta SET meta_value='yes' WHERE meta_key='_VenueShowMap' AND post_id>=26091 AND post_id<=26101

and

UPDATE wp_postmeta SET meta_value='yes' WHERE meta_key='_VenueShowMapLink' AND post_id>=26091 AND post_id<=26101

 

Also make sure the the Events > Settings > General tab > Map Settings section > Enable Google Maps setting is checked.

I hope this helps. Let me know if you need any more guidance.

Cheers,
Andras

[Andras]

Hello Justin,

Great question, thanks for reaching out!

When someone purchases a ticket, then they will get the regular ecommerce emails of order placed, order completed, etc. (depending on the ecommerce solution you choose), and when set, then they will get an email containing the ticket itself.

Apart from these no other emails are sent out by the plugin.

If you would like to send out automated reminders to users, the you will need a plugin like Follow-Up Emails for WooCommerce for example.

I hope this helps in your decision.

If you have any more questions, I’d be more than happy to answer them for you.

Cheers,
Andras

[Andras]

Hello Matthew,

Thanks for using our plugins and welcome to the forums! I’m sorry you are experiencing this issue with the user profile page. Let me try to help you with this.

As a first, to be able to provide you with better support, I would like to ask you to share with me your system information. Here’s a guide on how you can do that easily.

As a second, please go through our testing for conflicts guide and share with me your results. This can help us eliminate any plugins, theme or custom code that might influence that behavior.

Thanks and looking forward to solving this with you.

Cheers,
Andras

[Andras]

Hello Marielle,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

Andras

[Andras]

Hallo Jürgen, grüss dich

Thanks for reaching out to us with your questions! Let me try to answer them for you.

 

1. Question: Is it easy to cancel single dates in the series of reccuring events?

Yes, this is quite easy. Here is a screenshot of the recurrence settings which you get with the Events Calendar PRO plugin with some sample data: https://cloudup.com/cZvCMj4uiwT

 

2.1 Question: Is it possible that name and email field in the RSVP is prefilled with the values from the users account, when someone is logged in?

2.2 Question: Or is it possible to hide this step and use this data automatically to send the confirmation message?

These are currently not available out of the box. However, any of these could be possible with some custom code development.

 

3. Question:
Can I show a list of attendees in the frontend?

Yes, this is possible. However, users will have the choice to mark themselves not to be shown. You would need to hide / remove this option with a bit of custom code / CSS.

 

4. Question:
Can I export all data in one single file?

What kind of data would you like to export?

At the moment you can export the attendee list for every event separately.

If you use WooCommerce then you have some other export options there as well.

Exporting all attendees of all events at once is not possible out of the box.

 

5. Question:
If this needs some customization, would your support help me?

We don’t take on these kinds of customization projects ourselves, it is beyond the scope of the support we provide here in the forums. However, we do have a list of folks who might be able to help out with some development on your site.

 

I hope this gives you a clearer view. If you have any more questions, then let me know, I’d be happy to answer them for you.

Cheers,
Andras

[Andras]

Hello pylon,

Thanks for getting in touch and sharing all those details! They help a lot in finding the issue. I’m really sorry about this issue with the admin screens.

I’ll start from the end.

Downgrading is one possibility. You can definitely test it, to make sure that it’s not a compatibility issue. I think however that it is not. We are just changing how our releases and versioning is done and from now on the version numbers are going to be skewed. TEC 4.5.0.2 is compatible with PRO 4.4.6

The fact that you cannot click on ‘Deactivate’ is suspicious. It could be that there was an issue when the update of Events Calendar PRO was running and it silently went South. So as a first I would try to delete the EC PRO pluging and re-install it from scratch. You should be able to download it from your account.

Also note that we have just released a new Maintenance Release today, so you might want to get the freshest versions. For the PRO plugin, just in case, I would still do a clean install.

Please give that a try that and let me know the results.

Cheers,
Andras

 

[Andras]

Hello Christopher,

Thanks for reaching out and reporting that to us. I tested this and managed to recreate it. It looks like we have a bug on our hands. I’ll file a bugreport on this so our developers can take a look at it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

Thanks again and cheers,
Andras

[Andras]

Hello jholliday,

Thanks for using our plugins and for getting in touch!

It all depends on this setting: https://cloudup.com/cQ4H4WudYKh

If you have ‘Yes’ selected there, then all changes will be updated to Eventbrite.

If you choose ‘No’ then the event on your WP site and on Eventbrite will be totally disconnected. Note however that after disconnecting the 2 events no updates will be pushed to Eventbrite and you will likely not be able to reconnect them.

Does this help? Let me know if you have any more questions.

Cheers,
Andras

[Andras]

dswiese, when you get to it, could you please share with me a url with which you are experiencing the issue? Thanks!

A.

[Andras]

Hi @dswiese,

Thanks for reporting that. Indeed it looks a bit fishy. I’ll do some investigation and will let you knwo what I find.

If you happen to do some more testing as well, please let me know your findings.

Thanks and cheers,
Andras

[Andras]

Hello Edmund,

Thanks for getting back to me and I’m happy to hear you managed to start the imports. Let me help you with your other questions.

Hi, seems like the 30 minute sync change looks like it’s now updating…

Yeah, update doesn’t happen automatically right after the event is updated on Facebook. It is not a live connection between the calendar and Facebook. The import runs via a cron (like WordPress update checks) based on the import settings, and the cron needs to be triggered through a visit to the site or the admin dashboard. (So, if you set up a daily import, but nobody visits the site or the admin area for a week, then likely it is not going to update the events for a week.)

 

Also — it was duplicating about 5 events on the same time/day in the calendar from the feed, so I manually hid those in the calendar… (they were updates that ended in the page name “…-2″…)

This might be a bug. If this keeps happening, then please open a new thread with the issue and give us as many details as you can, so the issue can get dedicated attention and support. Thanks!

 

(2) I only want the Events from the business page imported…
… should I instead point to this url???:

I believe there is no difference. I also checked and I get the same number of events in the preview with both urls.

 

(3) says that Facebook sync will time out in 2 months? why does that happen, what will I need to do at that time, and change I change that setting…

This doesn’t actually depend on us. When the site is connected to Facebook, then a token is generated with a validity period. That’s basically a security measure. So when that runs out you will just need to click the button / log in to Facebook again and done.

Unfortunately nothing we can do about that on our side.

 

(4) is it necessary to reconnect to Facebook to get the updates… shouldn’t he just happen automatically?

I’m not quite sure what you refer to here. If it’s the token renewal in the previous question, then yes, you need to, otherwise Facebook will not give you authorization to read the events.

 

(5) any other troubleshooting advice? Just want all changes made on the events page of the FB to sync correctly to the calendar…

All your settings seem solid. That is how I would set it up for your case.

 

The FB page owner deleted an event in FB but it is still showing on the calendar:

Unfortunately at the moment it is not possible to remove events from the calendar if they have been removed from the source. It needs to be deleted manually from your calendar.

I hope I managed to clarify the questions above. If there is still anything you want to ask, please do so. I’d be happy to help.

Cheers,
Andras

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