Hello Matthew,
Thanks for using our plugins and welcome to the forums! I’m sorry you are experiencing this issue with the user profile page. Let me try to help you with this.
As a first, to be able to provide you with better support, I would like to ask you to share with me your system information. Here’s a guide on how you can do that easily.
As a second, please go through our testing for conflicts guide and share with me your results. This can help us eliminate any plugins, theme or custom code that might influence that behavior.
Thanks and looking forward to solving this with you.
Cheers,
Andras