[Andras]

Hello Duy,

Thanks for using our plugins and welcome to the forums! I’m sorry about the issue you are experiencing with the Facebook import. Let me try to help you with that.

I checked the feed which is in the screenshot and I managed to get a preview, so it should be working. We just need to find out why it doesn’t want to work for you.

First, please go to the bottom of the Events > Help page and check your event aggregator system status. It should look like this.

Second, renew your Facebook token. To do this go to Events > Settings > APIs tab and click on “Refresh your connection to Facebook” (or a similar button you find there).

Third, try to set up the import again, simply as a one-time import. If that goes, then you can try the scheduled import, if you need that.

Let me know what all that brings.

Cheers,
Andras

[Andras]

Hello jskk123,

Thanks for getting in touch! I’m really sorry about this, we already have a highest priority bugticket in place for this issue and our devs are working on it. Hang in there a fix should be coming soon.

We are currently testing if a rollbackk to a previous version helps for the time being. In case you test it as well and you find that it works for you, please let me know.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Dawid,

Thanks for using our plugins and welcome to the forums!

I’m sorry about the issue with automatic importing not always working. We are aware of this since a couple of days and our devs are already working on a fix.

As for the error message with the manual import, I’m going to need to check that with the developers.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix for the automatic import is released. In the meantime we can still continue the discussion here, and I’ll update you if I get any news of the error message.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Grüss dich Marcus

Thanks for using our plugins and welcome to the forums!

I’m really sorry about this import issue. If I understand correctly then your automatic imports are not working, but when run manually, they do. Is that correct?

We are aware of a bug like this and our developers are already on the job to fix this.

The workaround for the moment is running them manually. I’m sorry for this inconvenience.

I’ll add your thread to the bugticket as well. Also I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll be happy to help you.

Cheers,
Andras

[Andras]

Hi Wendy,

I checked again the file you sent, but not quite sure what to tell you.

I don’t quite understand the statistics in the attached file and how they are related to our plugins. If your host could explain what all the numbers in the tables mean, and specifically how they are related to the queries, then I might be able to get closer to the source of the issue.

As for the queries, it would be great to know on which pages or when they are generated. I believe these are queries that are running on anybody’s site who uses The Events Calendar.

Slow queries can be the result of different things. The server and the database might be receiving a lot of requests at the same time and there are not enough resources to handle the need, or to handle it quickly enough. Or yes, it can be our plugin as well, but since so far we rarely received any complaints from users or hosting providers that the queries are too slow, that’s a good indication that the plugin is working fine.

Another dimension is the number of events, posts and pages, potentially other custom post types, as these are all stored in the same database table. If there is a lot of these, then that can affect the speed. Most of the data is saved in 2 tables in the database: wp_posts and wp_postmeta. Each post usually contains 10+ postmeta. So if you have 300 events (or posts etc.) that is 3000 lines in wp_postmeta at least. That is a lot to go through. Unfortunately this is a feature of WordPress which we have to take as it is at the moment as our pluigns are using these tables as well.

I hope this gives a bit of an explanation, if not yet a solution. If you manage to get some more details from the provider then I can try to help you further with this issue.

Cheers,
Andras

[Andras]

Oh, once you figure it out which plugin is causing the issue, please drop me a note to andras (at) tri (dot) be

Thanks!

Andras

[Andras]

Diane, I’m super happy to hear things are moving forward.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Chuck,

You are almost there, good job so far.

In the single-event.php you create the “$venue” array and you need to use that for all of the data. So something like this:

$venue = array();

$getvenue    = tribe_get_venue();
$getaddress = tribe_get_address();
$getcity    = tribe_get_city();
$getstate    = tribe_get_state();
$getzip        = tribe_get_zip();

$venue['venue']            = $getvenue;
$venue['VenueAddress']    = $getaddress;
$venue['VenueCity']        = $getcity;
$venue['VenueState']    = $getstate;
$venue['VenueZip']        = $getzip;

Then you should be able to use the shortcodes, though you might need to remove that space after the “=”, I’m not sure.

I’d suggest give that a try. And in case you still cannot get it to work, then you can peek at my files here. 😉

https://gist.github.com/andrasguseo/34b0ce16c1e700b01186266f89015dca

Cheers,
Andras

[Andras]

Alright Linda, thanks for letting me know.

I will set this topic on “pending fix” status, that way it will not be automatically closed (after 3-4 weeks of inactivity), but you will still be able to post here and I’ll get notified.

Cheers,
Andras

[Andras]

Hello Mariano,

Thanks for reaching out to us with your question. Let me answer that for you.

Theoretically it is the same event repeating based on the recurrence rules that you set up.

In reality it is a copy of the original event.

The process is the following:

1. You create the first event (parent event), add the title, description, date, time, location, etc.

2. You set up your recurrence rules, e.g. repeat once a week on Mondays and stop after 10 occasions

3. When you hit the ‘Save’ button, then your parent event is saved and all the recurring events are created based on the parent event, basically copies are made on the different dates.

You can then modify the series through the parent event. Whatever changes you make to the parent, that will be done do the recurrences as well.

You also have the option to break up the series, so you will be able to edit the events individually.

I do hope this clarifies. If you have any further questions, please, let me know.

Cheers,
Andras

[Andras]

Hey Alexander,

Thanks for going Pro and welcome to the forums!

There is no setting for the slugs on the different views. You will need to translate the strings in the .po files.

Note, after you translate them, upload the .po / .mo files to wp-content/languages/plugins folder, this way your translations will remain even after a plugin update.

I hope this helps and let me know if you have any more questions related to this topic.

Here are a couple on articles regarding translations which might be useful for you, or in case you would like to contribute:

• Translating The Events Calendar
• Translating the premium plugins
• Incomplete translations

Cheers,
Andras

[Andras]

That might be difficult to execute. It can very well be – and likely that’s the case – that all the recurring events are affected by this.

Depending on how you mean to fix them, in the database event data is saved in the wp_posts and the wp_postmeta tables.

The main data is in wp_posts and the recurrences have the ID of the main event in the post_parent column.

Or if you want to work in the WordPress backend, then you can try our free Advanced Post Manager plugin, which will help you sort and filter your events in different ways, including whether it is recurring or not.

Hope this helps.

Cheers,
Andras

[Andras]

That is curious.

Please enable error logging for The Events Calendar. You can find that option under Events > Help and see what it gives you after some time.

Also you can add the following to your wp-config.php file:

define( 'ALTERNATE_WP_CRON', true );

Let’s see if that helps move things forward.

Andras

[Andras]

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