Calendar import from google missing events

[devdept]

I was reviewing my events that are imported from my Google Calendar and not all of the events are imported. This is my Google Calendar: https://calendar.google.com/calendar/render#main_7%7Cmonth-3+24222+24259+24225

If you look at May 3, 2017 at 6pm it shows “Elders Elect Dinner..” but if I look at my calendar in word press that is imported from the google calender. That event is not there. I tried to rerun the import but it is still not there.

Calendar

The Growing through Grief Event was also missing on that day so I added it manually.

[Andras]

Hello Nick,

Thanks for reaching out to us and I’m sorry you are having an issue with the imports. Let me help you figure this one out.

Unfortunately the google calendar link you shared is a generic link, so for me it opens my google calendar. Could you possibly share the URL that you are trying to import with Event Aggregator? And if your google calendar is publicly accessible, then a link to that would also be helpful – maybe in a private reply.

Please also be so kind to share with me your system information, here’s a guide on how you can do that easily. This will enable me to give you better support.

Thanks and cheers,
Andras

[devdept]

Here is the ical link to my calendar:
https://calendar.google.com/calendar/ical/infoshallowford%40gmail.com/public/basic.ics

Here is the link to the calendar:
https://calendar.google.com/calendar/embed?src=infoshallowford%40gmail.com&ctz=America/New_York

Here is the link to the tribe event calendar on our website:

Calendar

I have the option turned on to share information with you. Let me know if I need to share it with you privately!

[devdept]

I also ran the preview of the import and the events show up they are just not being imported.

[Andras]

Hello Nick,

Thanks for sharing those links.

I ran a test with the google calendar link you provided and the events imported without issue.

I can think of one scenario when the events don’t import. That is when they have been imported before and then marked as ignored. So they are not visible on your site and are not being imported updated.

You can hide it with clicking on that: https://cloudup.com/cDbN_KY3e6r

You can look at your hidden / ignored events and restore them here: https://cloudup.com/cvzCUUdyC-8

Check and let me know if you find them there.

Cheers,
Andras

[devdept]

I had already checked this prior to submitting the issue. There are 43 entries in my ignored list and all but 4 of the entries have old dates. This does not resolve my issue since these events have not been hidden. I really hope that you can look at this today.

Thank you!

[devdept]

I only have 5 items in the trash and they are not the ones that are missing.

[Andras]

Hey Nick,

Imported events, when deleted, they don’t go to the trash, but to the ignored list.

Please give me some time while I get an extra set of eyes to take a look at this.

Thanks,
Andras

[Andras]

This reply is private.

[devdept]

This reply is private.

[devdept]

There are over 1500 events in the preview and only 5 are updated and 1 is added each time it runs. It is very strange. We have 6 items in the trash and 43 ignored events which are mostly old events.

[Andras]

Nick, I am running some tests on the import. I ask for a bit of patience until I report back with my findings.

Thanks,
Andras

[devdept]

Hello Andras,

I’m not sure what happened but now my photo view on the events page is showing as one long column rather than 3 columns as it did before. Did you change something? If so, could you please change it back? The client is getting restless, especially with the delay in fixing the import (which I understand takes some time).

[Andras]

Hi Nick,

I have checked your site (https://www.shallowford.org/calendar/?tribe_event_display=photo&tribe-bar-date=2017-05) and found all good and working with the photo view. Is it under a different URL? Can you send me a direct link so I can take a look at the issue.

Usually the 1 column thing can happen if there is some invalid or broken html markup in one of the events descriptions. In this case removing (setting to draft) the faulty event can help.

 

I did run some test on the feed you gave me and I discovered a little bug. On the import preview page if you only list 5 events, and click the “select all” checkbox, then despite the text saying “Selected 1249 rows” only the visible (5) rows are selected and thus imported / updated.

Try not selecting any events and simply click the “Import all” button.

Does this solve it?

Andras

[devdept]

I am trying to run a scheduled job. Not from preview. It worked in the past and just stopped. Can you run this for me where it will update more than 5 events? If it works, will you send me instructions with screen shots of what you have done?

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